Customer Service High School

Doraleen Diaz

**** ********, ***.** ******** New York 11221

347-***-**** ********@*****.***

Objective

To obtain a position that which I could utilize my creativity,

organizational

and business acumen to positively benefit my employer.

Experience

Document Technologies Inc

May 13 - present

Service Specialist

. Responds to and coordinate all service calls required by customer.

. Perform filing duties in conjunction with specific customer requests.

. Operate computer to track and place orders as needed

. Create and retrieve attorney case files using firms records database

. Read labels and addresses and sort incoming mail and supplies for

delivery

. Physically distribute mail and Courier packages by cart to tenants

throughout the building.

. Reception coverage as needed

Kelley Services Brooklyn New York NY

December 12 - May 13

Scanner

. Properly handle fragile and rare document materials

. Support the preparation of materials for scanning.

. Ensure that the output is quality checked and accurately meet the

instructions as submitted.

. Deliver print jobs within established timeframes.

. Maintain logs of all work submitted and completed including service

logs.

Staff One (Gibney Anthony & Flharety New York, N.Y.),

January 12 - April 12

Records Clerk

. Utilize Pro-Law database to create files and boxes as requested per

attorney

. Scan files to their assigned locations using company scanner

. Maintain file cabinets neat and organized for easy retrieving

. Re-file loose documents and folders to their assigned cabinet

locations in alpha and numeric order

. Prepare boxes of inactive files to be sent to Off-site Storage

. Retrieve boxes of closed case files for possible destruction of

documents as requested by attorney

Hawkins, Delafield & Woods LLP, New York NY

March 08 -May 11

Records Clerk

. Manual file updating

. Answer phone calls and e-mails regarding file requests through Outlook

. Research, retrieve and deliver documents and boxes as requested from

records Archives

. Prepare files and boxes to be sent to Records Archives

. Release case files to attorneys

. Shift file shelves to accommodate needed space for files

Oce Business Services,(Bingham McCutchen), New York NY

April 06 - March 08

Records Clerk

. Helpdesk/Receptionist, researching legal documents, data entry

. Inputting legal documents (litigations, corporate, re-estate, and

financing)

. Work with Outlook, answer incoming emails,

. I-manage software, and offsite storage

. Organize case files, Type correspondence when needed

. Accutrac-XE software

. Transport urgent court documents to various attorneys

925 Company Inc. New York, NY

Receptionist/Clerical

March 05 - February 06

. Filed high volume of documents

. Customer service

. Prepare invoices

. Answer all incoming calls

. Inventory of office supplies

Maxi Frost Brooklyn, New York, NY

Receptionist/Clerical

February 04 - March 05

. Filed high volume of documents

. Customer service

. Prepare invoices

. Answer all incoming calls

. Inventory of office supplies

Education

New Utrecht High School Diploma June

2000

VFI-Computer Technology New York NY

April 03

Certificate in office technology

Skills

Bilingual fluent Spanish/English

Windows, Microsoft Word, Outlook, Excel, Accutrac-XE software, Pdf. Type 30-

35 wpm

Multitask and able to handle several projects at a time

Customer service and positive work attitude.

References furnished upon request

Contact this candidate