Office Service

ROBERT J. LONG

• *** Highland Ave • Dunedin, FL *4698 • 813-***-**** • Email: *.****@***.***

Self-directed, responsible Network / Systems Administrator with industry certifications and hands-on

professional experience supporting clients in customer-focused environments Excellent troubleshooting and

solution development skills Hands-on learner with a strong team-play attitude

Education:

University of Delaware; Newark, Delaware

Bachelor of Science in Applied Animal Science

Department of Animal and Food Sciences

Graduation Date: January 8, 2000

New Horizons; Tampa, Florida

MCSA with Security, and CCNA Program

Apr 2010 – May 2012

Certifications: Cisco CCNA, CCENT; Microsoft MCP; CompTIA A+, Network+, Security+

Skills:

• Operating Systems: Windows Server 2008/2003/9x/ME/2000/XP/Vista/7/Mac OS/Linux

• Networking: install, configure, operate, and troubleshoot medium-size route and

switched networks

• Software: Hyper-V Server 2012/2008, VMware, Microsoft Office; Photoshop and Video

editing w/Final Cut Studio 2; Dreamweaver/Web design;

• Hardware: PC hardware/software troubleshooting and repair; Medical equipment

• Professional: Research; Staff Management; Training; Leadership/Team-building

• Soft skills: Interaction w/Manufacturers, Faculty, Students, Contract Negotiation

Employment:

HynesITe, Tampa, Florida

Network/Systems Administrator; July 2013 – Present (Michael Bazarewsky)

• Maintain Active Directory within a Windows Server 2012 environment for 5000+ users

• Responsible for Datacenter management; ensuring that all servers are physically healthy,

properly documented, and all hardware assets are correctly managed, monitored, and

maintained. Including physical inventory and asset management, primary troubleshooting of

hardware failures/issues, new hardware installation and configuration, implementing change

requests to hardware, operating systems, and servers.

• Configure and maintain Dell R6220, R620, R310 servers, and Dell PowerConnect switches

• Act as the primary owner of all incoming support requests for customers by monitoring

support alias and reviewing/responding to all issues.

• Provide critical remote desktop support with RDP

Gulfeagle Supply, Tampa, Florida

Network/Systems Administrator; May 2013 – July 2013 (Patrick Bullard)

• Maintain Active Directory within a Windows Server 2008/2003 environment for 400+ users

• Deploy and maintain Cisco VoIP phone/voicemail system with Cisco Unified CM

Administration and Cisco Unity Connection Administration

• Maintain ThinClient/VDI environment with VMware View Administration and VMware vSphere

• Maintain Cisco 2921 and 2901 routers and Cisco and HP 2620 switches

• Assisted with cloud migration to Microsoft Office365 and Intune

• Image/Provision and deploy new ThinClients/VDIs to users

• Administered file security plans with NTFS security permissions

• Maintain GFI Faxmaker server. Also configured Cisco 2901 routers with dial-peer commands

• Configure Valcom VIP-801 paging SIP devices

• Provide critical remote desktop support to clients with TightVNC, DameWare Mini, and RDP

• Configure user’s iOS/Android devices for Outlook Web App (OWA)

• Maintain network printers/scanners

• Educate users on social engineering attacks and proper security

Pennsylvania Trust Company, Radnor, Pennsylvania

Network/Systems Administrator; Sep 2012 – April 2013 (Lee Anderson)

• Maintained Active Directory within a Windows Server 2008/2003 environment for 50+ users

• Maintained ClearOS Firewall for two ISPs

• Deployed and maintain NEC VoIP phone systems, and configure Executive Insight integration

with Microsoft Outlook

• Configured centralized desktop management/group policy/Window’s Updates with Desktop

Authority

• Maintained/migrated virtual workstations/servers with Hyper-V Server and Hyper-V Manager

• Administered Google’s Postini anti-spam and archiving services.

• Maintained Cisco and HP routers and switches

• Deployed new workstations to users

• Provided critical remote desktop support to clients with RDP and LogMeIn

• Configured user’s iOS/Android devices for Outlook Web App (OWA)

• Maintained print server and network printers

• Created and maintain company’s Twitter and LinkedIn page

• Maintained company website with WordPress & Dreamweaver

• Educated users on social engineering attacks and proper security

Dataguard IT, dataguardit.com, Tampa, Florida

Owner; Nov 2009 – Sep 2012

• Analyzed and resolved hardware and software problems that require in-depth troubleshooting

skills to determine root cause

• Facilitated the complete solution of product upgrades, installations and service at customer

sites

• Provided critical remote desktop support to clients

• Billing of customers for hourly rate, or quoted jobs.

• Manage and administer budgets for Dataguard IT

• Configured and troubleshot networks in small office/home office and business environment,

including Cisco 1841 routers and Cisco 6500 switches.

• Successfully configured Frame-relay virtual connections, with DLCIs, LMI-type, etc.

• Manage the administrative functions to include recruiting, and new hire paperwork.

• Designed websites for by use of Dreamweaver HTML editor and FTP clients.

• Performed graphic design for customers with Adobe Illustrator.

• Educated customers on the operation of their products/service/solution

• Provided customers with thorough documentation of all work performed

• Researched and recommend technology solutions to small office/home office and business

problems

• Instructed customers on the proper use and maintenance of hardware and software

• Promoted business on social media websites to increase customer base.

Geeks Home and Office, geekshomeandoffice.com, Tampa, Florida

Field Technician; Nov 2009 – Apr 2010 (Gus Pacheco)

• Demonstrated ability to analyze and resolve hardware and software problems that require in-

depth troubleshooting skills to determine root cause

• Facilitated the complete solution of product upgrades, installations and service at customer

sites

• Configured and troubleshot networks in small office/home office and business environment.

• Provided critical remote desktop support to clients

• Provide thorough documentation of all work performed

• Researched and recommend technology solutions to small office/home office and business

problems

• Educated customers on the operation of their products/service/solution

• Instructed customers on the proper use and maintenance of hardware and software

University of Delaware, Center for Translational Cancer Research; Newark, Delaware

Core Facility Director; Feb 2001 – Jan 2010 (Dr. Cindy Farach-Carson)

• Effectively operate, maintain, and troubleshoot highly technical research equipment (GE

MicroCT scanner, IVIS Lumina in vivo/in vitro fluorescence scanner, BD Biosciences

FACSCalibur flow cytometer, Bio-Rad SELDI-TOF mass spec, Beckman HPLC, and others)

• Responsible for training of faculty, postdocs, techs, grad students, undergrads, and outside

institutional users of shared equipment

• Interface with manufacturers of equipment including negotiation of service contracts

• Develop appropriate methods and techniques in order to assist users with specialized

research protocols on Core instrumentation

• Manage and administer budgets for CTCR in consultation with Center Director and CTCR

Steering Committee

• Design team for cancer research expansion pavilion with architects, opening 2009 at

Christiana Hospital

• Manage the administrative functions to include new hire paperwork, recruiting, updating labor

allocation modules, and certifying effort reports

Contact this candidate