****

Fieldstone Dr

Columbia, TN *****

Phone (901)

***-****

Email:

acacfb@r.postjobfree.com

OPERATIONS/PROJECT MANAGEMENT

Project Management ? Operations Management ? Production ? Key

Account Management ? New Business Development ? Contract

Negotiations ? Team Leadership & Training

CORE COMPETENCIES

?Strategic Operations Management ?Client Relations &

Negotiations

?Quality Assurance/Control Management ?Project Planning &

Scheduling

?Process Analysis & Improvement ?Estimating & Project

Forecasting

?Vendor Sourcing & Negotiating ?Multi-Site Operations

Management ?Vendor & Materials Management ?Leadership &

Team Building ?Policy & Procedure Administration

?Counseling & Coaching

PROFESSIONAL EXPERIENCE

Website Developer/Cartoon Creator 2009 - Present

The Web Tamer/Self Memphis, TN

Design and build website content management systems based on today's most

popular open source framework, WordPress CMS. Additonal Services offered:

Company Branding, Print Media, Social Media, Video Creation, Website

Hosting, Multisite, BuddyPress.

Websites: http://thewebtamer.com / http://demos.thewebtamer.com /

http://hotflashdiva.com

Listing of most recent websites built:

http://www.jacobswellmemphis.org

http://spmmemphis.com

http://spmrealestate.com

http://nawbomemphis.org

http://www.rrmg-hr.com

http://savvyinvestorsre.com/

http://mapmomentum.com

QA/Rework Operations Manager 2005 - 2009

Williams Sonoma, Inc. Memphis, TN

Assumed full responsibility for Quality Assurance & Rework departments

within 2 mail order facilities. Oversaw 50 - 100 on-site associates and 3

- 4 off-site vendors working on projects ranging from product and packaging

rework to merchandise and packaging quality inspections. Departmental

receiving, shipping and replenishment functions were included in the day-to-

day operations of these departments.

. Restructured and streamlined operations separating the budget and

internal operations from the actual order fulfillment operations

within both facilities enabling the department to meet its internal

operational and productivity goals and serve our peer departments more

efficiently and effectively.

. Redesigned project management processes to differentiate project type

for routing to correct workstations enabling efficient work loading

and floor management.

. Implemented project tracking system making the department more

productive while increasing quality and lowering costs.

Jan Fox page 2 of 2

QA/Rework Operations Manager Responsibilities

Continued

Williams Sonoma, Inc.

. Created Labor Management tool to track and manage all functions of

both the QA and Rework departments enabling inbound work cost

projections, labor and supply management comparison against goals,

productivity planned vs. actual and manage time merchandise was out of

the sales cycle due to quality issues or rework.

. Created a comprehensive SQI Data Card to accurately report all

functions of the department.

. Reduced departmental operating expenses 25%-35% YOY consistently

Project Manager 2001 - 2005

OneSource Facility Services Memphis, TN

Managed multi-site operations for custodial services for corporate clients

encompassing close to 3.1 million sq. ft. with an annual budget of $3.2

million. Direct management of 16 supervisors and 150 + hourly associates.

. Reduced turnover rate to less than 7% in industry that averages 40% to

50% annually.

. Was able to implement associate benefit program as a direct result of

cost reductions and continued cost management.

. Highest rated vendor with FedEx, 2004/2005 User Survey Feedback Score

. Zero non-conformance ISO 9000 audits, years 2003-2005.

. Developed customer needs-assessments and enhanced customer retention

by visiting and consulting with user groups at their sites.

General Manager 1999 - 2001

Aramark Facility Services Memphis, TN

Managed multi-site operations for custodial services for corporate client

encompassing close to 2.5 million sq. ft. with an annual budget of $2.3

million. Direct management of 12 supervisors and 100+ hourly associates.

. Reduced employee turnover rate 45%.

. Reduced costs via right-sizing, training and consistent inventory

control.

. Consistent record for increasing profits 100% - 142% above plan

. Conducted extensive research toward knowledge of new products, more

efficient processes, procedures and equipment.

TECHNOLOGY

Proficient In: WordPress Front End Development and Design, MultiSite,

BuddyPress, HTML, CSS, FTP, WHM, Adobe Fireworks, Social Media Set Up,

Local SEO, Microsoft Office products; Excel, Word, Visio and Outlook, VBA

Scripting, KRONOS

Have Experience In: Adobe Illustrator, Adobe Photoshop, HTML5, CSS3, PHP,

JavaScript, jQuery

NAWBO - Board Member - Web Developer, Memphis, TN - 2010 -2013

Church Health Center - Volunteer, Referrals Department, Memphis, TN - 2009

-2011

Over 120 hours of various Business Management Seminars through the

Leadership Academy, Memphis, TN

Jan Fox

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