Project Manager Management
Resume:
Fieldstone Dr
Columbia, TN *****
Phone (901)
Email:
******@***********.***
OPERATIONS/PROJECT MANAGEMENT
Project Management ? Operations Management ? Production ? Key
Account Management ? New Business Development ? Contract
Negotiations ? Team Leadership & Training
CORE COMPETENCIES
?Strategic Operations Management ?Client Relations &
Negotiations
?Quality Assurance/Control Management ?Project Planning &
Scheduling
?Process Analysis & Improvement ?Estimating & Project
Forecasting
?Vendor Sourcing & Negotiating ?Multi-Site Operations
Management ?Vendor & Materials Management ?Leadership &
Team Building ?Policy & Procedure Administration
?Counseling & Coaching
PROFESSIONAL EXPERIENCE
Website Developer/Cartoon Creator 2009 - Present
The Web Tamer/Self Memphis, TN
Design and build website content management systems based on today's most
popular open source framework, WordPress CMS. Additonal Services offered:
Company Branding, Print Media, Social Media, Video Creation, Website
Hosting, Multisite, BuddyPress.
Websites: http://thewebtamer.com / http://demos.thewebtamer.com /
http://hotflashdiva.com
Listing of most recent websites built:
http://www.jacobswellmemphis.org
http://spmmemphis.com
http://spmrealestate.com
http://nawbomemphis.org
http://www.rrmg-hr.com
http://savvyinvestorsre.com/
http://mapmomentum.com
QA/Rework Operations Manager 2005 - 2009
Williams Sonoma, Inc. Memphis, TN
Assumed full responsibility for Quality Assurance & Rework departments
within 2 mail order facilities. Oversaw 50 - 100 on-site associates and 3
- 4 off-site vendors working on projects ranging from product and packaging
rework to merchandise and packaging quality inspections. Departmental
receiving, shipping and replenishment functions were included in the day-to-
day operations of these departments.
. Restructured and streamlined operations separating the budget and
internal operations from the actual order fulfillment operations
within both facilities enabling the department to meet its internal
operational and productivity goals and serve our peer departments more
efficiently and effectively.
. Redesigned project management processes to differentiate project type
for routing to correct workstations enabling efficient work loading
and floor management.
. Implemented project tracking system making the department more
productive while increasing quality and lowering costs.
Jan Fox page 2 of 2
QA/Rework Operations Manager Responsibilities
Continued
Williams Sonoma, Inc.
. Created Labor Management tool to track and manage all functions of
both the QA and Rework departments enabling inbound work cost
projections, labor and supply management comparison against goals,
productivity planned vs. actual and manage time merchandise was out of
the sales cycle due to quality issues or rework.
. Created a comprehensive SQI Data Card to accurately report all
functions of the department.
. Reduced departmental operating expenses 25%-35% YOY consistently
Project Manager 2001 - 2005
OneSource Facility Services Memphis, TN
Managed multi-site operations for custodial services for corporate clients
encompassing close to 3.1 million sq. ft. with an annual budget of $3.2
million. Direct management of 16 supervisors and 150 + hourly associates.
. Reduced turnover rate to less than 7% in industry that averages 40% to
50% annually.
. Was able to implement associate benefit program as a direct result of
cost reductions and continued cost management.
. Highest rated vendor with FedEx, 2004/2005 User Survey Feedback Score
. Zero non-conformance ISO 9000 audits, years 2003-2005.
. Developed customer needs-assessments and enhanced customer retention
by visiting and consulting with user groups at their sites.
General Manager 1999 - 2001
Aramark Facility Services Memphis, TN
Managed multi-site operations for custodial services for corporate client
encompassing close to 2.5 million sq. ft. with an annual budget of $2.3
million. Direct management of 12 supervisors and 100+ hourly associates.
. Reduced employee turnover rate 45%.
. Reduced costs via right-sizing, training and consistent inventory
control.
. Consistent record for increasing profits 100% - 142% above plan
. Conducted extensive research toward knowledge of new products, more
efficient processes, procedures and equipment.
TECHNOLOGY
Proficient In: WordPress Front End Development and Design, MultiSite,
BuddyPress, HTML, CSS, FTP, WHM, Adobe Fireworks, Social Media Set Up,
Local SEO, Microsoft Office products; Excel, Word, Visio and Outlook, VBA
Scripting, KRONOS
Have Experience In: Adobe Illustrator, Adobe Photoshop, HTML5, CSS3, PHP,
JavaScript, jQuery
NAWBO - Board Member - Web Developer, Memphis, TN - 2010 -2013
Church Health Center - Volunteer, Referrals Department, Memphis, TN - 2009
-2011
Over 120 hours of various Business Management Seminars through the
Leadership Academy, Memphis, TN
Jan Fox
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