Customer Service Health Insurance

Felisha Barrett

Superb Customer Service Advocate

Tamarac, FL

***************@*****.*** - 954-***-****

WORK EXPERIENCE

Sales & Retention Specialist

Saveology (Temp/Contract) - July 2013 to October 2013

* Maintain excellent knowledge of our portfolio of products and services in order to

understand customers’ needs

* Proactively contact customers who are identified as at risk of cancellation and

ensure that every opportunity to retain these customers is investigated.

* Document customer outcomes to add to our knowledge of reasons why customers

choose to cancel their services with us.

* Identify opportunities to turn dissatisfied customers into happy customers.

Personal Bank Specialist

TD Bank - Hallandale Beach, FL - February 2013 to June 2013

* Maintaining good personal relationships with the clients and ensuring a long term association

* Update both personal & business clients policies & services of the bank

* Process all new/existing account transactions

* Perform branch clerical duties (ex: filing, faxing, emailing, phone contact services)

* Assisting customers in their selection of various accounts and financial services

* Open/close both business and personal bank accounts

* Process applications for credit cards, line of credits & gain leads for lending services

Customer Service Specialist

T-Mobile - December 2010 to June 2012

* Cross/Up selling company products

* Payment processing for delinquent/past due accounts

* Technical care for devices (handheld, modems, internet)

* Remain current and adhere to company's policies and promotions

* Meet/exceed monthly quotas

* Account auditing

* Provide rate plan benefits and coverage

Customer Service Associate

United Healthcare - November 2007 to December 2009

* Assist with healthcare benefits and coverage

* Submit reprocessing request for both physician and hospital claims

* Utilize resources and systems known as Avaya, Resolutions and Intelligent desk top (idt), Internet explorer,

Microsoft word & Excel

* Process health insurance claims

Customer Communication Specialist and Credit Advocate

Bank Atlantic - September 2005 to November 2007

* Performs general secretarial and clerical responsibilities.

* Accurately evaluates customer accounts in a timely manner

* Assist other colleagues with inquiries regarding customer related issues

* Negotiate settlements for funds owed to the bank

* Navigated through Banker's Insight to establish new bank clientele

* Complete order applications for both atm and debit cards.

* Track all on-line banking inquiries to ensure proper resolution.

* Remain current and adhere to bank policies and procedures.

* Cross sell banking products and accounts

* Generate leads for partnered credit card companies

* Process pre-approval credit/loan applications

EDUCATION

Cosmetology

Sheridan Technical Center - Hollywood, FL

March 2011 to August 2012

Diploma

Homestead Senior High

June 2003

ADDITIONAL INFORMATION

* 5+ years in customer service and administrative duties

* 5+ years in collections

* 2+ years in retention

* Able to understand and assure customer satisfaction with any issues.

* Able to multitask while maintaining integrity and quality of service.

* Cooperative and enjoy working with others as part of a team.

* Genuine interest in helping others as well as patient, resilient and stress tolerant

* Knowledge of various lines of business including: HMO, PPO, POS, Medicaid & Medicare.

* Demonstrates effective keyboard skills; ability to navigate within a computer/systems- dependent

environment without assistance; experience in a windows-based computer environment.

* Aides in recovering funds for delinquent accounts and updating customer information into collection agency

database.

Contact this candidate