Account Receivable, Oracle 11 & 12i, Salesforce, detail oriented

SUJANA P. KARAYAMPARAMBIL

Santa Clara, CA

408-***-**** *********@*****.***

Professional Summary

• Good understanding of Account Receivable Process

• Good understanding of Service Contract business process

• Strong Problem solving, critical thinking and troubleshooting skills

• Attention to detail and ability to manage multiple projects in changing environment

• Experienced SFDC user. Maintain Opportunities, Quotes, Sales Specials and Contracts

• Proficient user of Oracle Applications 11i/R12 (AR, OM and Contracts module)

• Experienced Noetix Report Writer

• Dynamic, research savvy with good analytical, good presentation & communication skills

• Goal-driven, self-motivated with professional attitude & carry value for time & teamwork

• Organized and Passionate Certified Salesforce.com Administrator

QUALIFICATION

• Bachelors in Accountancy - Mumbai University, India

• Masters in Accountancy (Completed First Year) - Mumbai University, India

• Chartered Accountants Foundation Course (CAFC)

ADDITIONAL SKILLS

• MS Office - Word, Excel, Power point & Microsoft Outlook

• Basic SQL

CERTIFICATION

Salesforce.com Administrator: February 2013

Successfully Completed Salesforce.com Administrator Certification

Excellent understanding and highly capable of:

• User Management (Users, Roles, Profiles)

• Custom Apps (Custom objects, fields, formulae, record type, page layout etc.)

• Security Management

• Workflows

• Data Management (Reports and Dashboards)

PROFESSIONAL EXPERIENCE

Symmetricom, San Jose: Repair & Contract Administrator August 2009- Till Date

• Use Salesforce.com to create and manage Opportunities

• Use SFDC Chatter to collaborate with the Sales and contracts team.

• Generate repair quotes, review Purchase orders and create repair orders to Customers

• Create service quotes and book contracts for Customers

• Collaborate with Finance team to resolve invoice related issues

• Use Oracle Applications 11i to enter RMA orders (OM Module), Service Contracts (Contracts Module)

• Use Oracle Agile (PLM) to review customer specifications, warranty and product information

• Train new team members on the business process

• Write reports using Noetix for the group and publish it.

Awards & Recognition:

- Platinum Award for successfully managing customers during transition to Contract Manufacturer

- Other Awards for efficiency and urgency.

Symmetricom, San Jose: Accounts Receivable Mar 2009 – July 2009

• Responsible for collections of Domestic Orders

• Run the Aging report and prioritize customers to call based on the outstanding amount

• Follow up with customers regarding status of payments

• Maintain log of all communications with the customer and report the status to AR Supervisor

• Handle credit card payments

• Print and mail Invoices to the customer.

Trinity Computers, India

Part of Willis Group (UK) – Reinsurance Broker

June 2005 – Nov 2007

• I was responsible able to review the clients statement and process Premiums, Claims.

Awards & Recognition: Received Two Tier Awards and Spot Awards for solving complex queries and quick payment of funds.

Internship in Gandhi & CO Chartered Accountant firm, India April 2004 – April 2005

• Preparation of Income Tax returns

• Data entry in Tally accounting package

• Conduct Audits

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