Training Customer Service

MELVIN E. DUSHARM

CMR *** Box **** 719-***-**** Cell

APO AE 09033

********@*******.***

******.*******@**.****.***

OBJECTIVE

Information Systems/Administrator/Help Desk or related areas. Clearance:

Secret

SUMMARY OF QUALIFICATIONS

DOD Community Bank 03/2011 - 09/2013

Schweinfurt, Germany Salary: 1,985.00 USD

Monthly

Hours per Week: 40

Teller II

Supervisor: Cornelia Swimm +49-711-*******

Okay to contact this Supervisor: Yes

Served as Teller II providing teller and customer service to the Military

Community. Has been responsible for dollar amounts up to $100.000 on a

daily basis. Maintained two remote ATM's at a 98% readiness rate. Was given

the responsibility of training the new hires because of my supervision and

superior knowledge of procedures. Performed duties of Chief Teller in their

absence. I was given computer related projects that have received

recognition from corporate office. Was able to troubleshoot computer and

hardware related issues and relay the issues to the help desk for minimum

downtime of the system. Volunteered personal time to assist members of the

military community with troubleshooting and fixing computer related issues.

McLane Advanced Technologies 04/2010 - 12/2010

Temple, TX United States Salary:

4,704.00 USD Bi-weekly

Hours per Week: 72

CFSR Afghanistan

Supervisor: Glenn Johnson 732-***-**** ext 3822

Okay to contact this Supervisor: Yes

Employed as a Contractor Field Service Representative (CFSR) in Afghanistan.

Provided highly responsive and user maintenance support services for Standard

Army Maintenance System Enhanced (SAMS-E) also served as the only CFSR that

supported the RC-West in Afghanistan. This support consists of assistance,

certification and validation of system data, and trouble shooting of Stamis

systems. Coordinated solutions with, contractors, Government employees, and

Sustainment Automation Support Management Office (SASMO) soldiers.

Communicated frequently with Army, Marines and Government personnel regarding

software application issues and provides instruction to correct problems with

SAMS-E. Also troubleshoots and resolves relational database problems as needed

with the SAMS-E system. Gained a working knowledge of the VSAT with setup and

connectivity issues with the network.

KITS 06/2009 - 04/2010

Round Rock, TX United States Salary: 60,000.00

USD Yearly

Hours per Week: 40

Data Conversion Technician

Supervisor: Eric Butler 254-***-****

Okay to contact this Supervisor: Yes

Serves as sub-contractor for Mclane Advanced Technologies as a SAMS-E DC Tech.

Responsible converting the customer's data from a ULLS-G, SAMS 1, 2 and

inputting the data into the SAMS-E system. Responsible for troubleshooting the

data after conversion to ensure all of the customer's data is correct. Sets up

the new SAMS-E system for the customer and assists the customer with inputting

data. Able to troubleshoot the operating system and Oracle to resolve and

correct issues. Uses Symantec Ghost to image or re-image the customers

computer. Ensures all customers computers are set up to meet all DOD

requirements for security. Assists the customer with Over the Shoulder

Training to ensure there are no issues with the system and to answer any

questions the customer has. Troubleshoots the SAMS-E system and is capable of

identifying issues and finding solutions to the problems with the system.

Responsible for instructing the SASMO and System Administrator course.

Possesses a vast knowledgeable in Army Maintenance and Army Logistics using

the SAMS-E system. Knows all three current SAMS systems SAMS-1E, SAMS-2E, and

SAMS-IE.

SAIC 11/2008 - 06/2009

McLean, VA United States Salary: 44,500 USD

Yearly

Hours per Week: 40

SAMS-E Instructor

Supervisor: Ivory Johnson 254-***-****

Okay to contact this Supervisor: Yes

Certified training specialist by McLane Advanced Technologies for the

Standard Army Maintenance System Enhanced/Installation Enhanced (SAMS-E/IE)

Responsible for training the Military, DA Civilian and DOD Contractor

customers the detailed operation of the SAMS-E software and any hardware

specific related matters associated with the operation of the system.

Instructed SAMS-1E Operators Courses, SAMS-IE Manager Course, SAMS-IE

Operator Course, SAMS-IE Supply Course, SAMS-IE Production Control Course.

Assisted team members with data conversion, which transferred the data from

legacy STAMIS to the SAMS-E system and the necessary technical support,

ensuring proper configuration and operation. Troubleshot and resolved

setup, operating system, and network issues during over the shoulder

training.

US ARMY 08/1988 - 10/2008

Ft Benning, GA United States Salary: 36,000 USD

Yearly

Hours per Week: 40

Management/Training/Operations

Supervisor: MSG Van Boyd 706-***-****

Okay to contact this Supervisor: Yes

Provided administrative and office support in a motor pool of 15 office and

maintenance employees and approximately 20 vehicles. Managed inventory

control of vehicles, tools, and maintenance and office equipment, trained

and evaluated office/maintenance personnel, input inventory into database,

generated various reports. Used MS Word for general communications, Excel

for reports, Internet for research, in-house inventory control system for

data entry/retrieval. Utilized effective communication, planning,

organizational and problem solving skills to ensure smooth daily operations

of office and shop.

Supervised, trained and evaluated office clerks/specialists in the

provision of administrative information in support of the leadership

development schools and skill development courses. Compiled the long range

training calendar; coordinated the training resources; prepared for the

Command Inspection Program and Staff Assistance Visit; became the "go to"

for the Digital Training Management System; and acted as the Tasking

Manager. Organized preparations for the weekly staff meetings of10 key

leaders and commanding staff as well as quarterly and semi-annual meetings.

Coordinated all operations and training for an Advanced Individual Training

(AIT) Battalion of 1500 students. Coordinated testing for over 150 students

weekly. Received numerous recognitions for outstanding job performance.

Competently directed the training of over 4,000 Initial Entry personnel

over a 3-year period with 300 qualifying for Airborne School going on to

attain Airborne positions worldwide. Recognized by peers/superiors alike as

one of the "Top Drill Sergeants" in the Battalion. Maintained up to 98%

student graduation rates.

Instructed machine shop operations to approximately 300 Soldiers, Marines

and international students annually in the Advanced Individual Training,

Basic Noncommissioned Officers, and Basic Officer Courses.

Fully accountable for over $2.0 million in tools/equipment; assisted with

$1.9 million renovation of Machinist Division building; instrumental in the

Mechanical Maintenance Machinist School being awarded the National

Institute of Metalworking Skills accreditation. Participated in creating

new Professional Development Machinist Basic NCO Officer Course.

EDUCATION

Bachelor of Science Degree: Management in Information Systems IN PROGRESS

with 119 Semester Hours Credit, expected graduation date March 2014

Columbia College, Columbia, MO, GPA 2.9

Combined coursework included: HTML, Java, JavaScript, MySQL, Visual

Basic, System Analysis, Database Systems

Associate of Science Degree: Criminal Justice, TROY STATE UNIVERSITY, Ft.

Benning, GA, 08/2008, GPA 3.0

Combined coursework included: Introduction & Advanced Criminal Justice

(2), Law Enforcement, Corrections, Law & Criminal Procedure, Criminology,

Constitutional Law, Juvenile Justice, Criminal Investigation & Evidence,

Military Science, Homeland Security

COMPUTERS/TRAINING

Proficiency: Word (updating/rewriting lesson plans, memos, correspondence -

30-40 wpm accurately)

Excel (spreadsheets for student rosters, training reports, etc.);

PowerPoint (slide/graph presentations for staff meetings, quarterly

training briefs, etc.); Outlook (send/receive between 25 to 50

critical/important/routine emails daily regarding training schedules and

teaching tools as well as routine operations information); Internet

(utilize as a research tool to support training and operational goals)

College Level Courses: Introduction to Computer Applications, Introduction

to Information Systems; Standard Army Maintenance System-1Enhanced (SAMS-

1E)

Working Knowledge of: Access, MySQL, Visual Basic, Myeclipse, Photoshop

US Army:

Combatives Level 1, 2005, 40 Hours; Advanced Noncommissioned Officer

Course, 2005, 9 Days; Drill Sergeant Course, 2003, 9 Weeks; Machinist

Associate Instructor, 2002, 2001; Unit Prevention Leaders/Substance Abuse,

2004, 40 Hours; Designing Digital Training Aids, 2001, 24 Hours;

Developing Databases (Access), 2001, 16 Hours; Equal Opportunity

Representative Course, 2000, 80 Hours; Consideration for Others, 2000, 2

Hours; Total Army Instructor Course, 2000, 80 Hours; Systems Approach to

Training Course, 2000, 40 Hours; Test Construction Course, 2000, 40 Hours;

Basic Noncommissioned Officer Course, 1996, 17 Weeks; Combat Life Savers

Course, 1994, 40 Hours;

Primary (Warrior) Leadership Development Course, 1993, 4 Weeks

AWARDS

Meritorious Service Medal, 2005; Army Commendation Medal (3); Army

Achievement Medal (5)

Army Good Conduct Medal (6); National Defense Service Medal (2); Global War

on Terrorism Service Medal; NCO Professional Development Ribbon (3); Army

Service Ribbon; Overseas Service Ribbon (2)

Drivers Badge; Drill Sergeant Identification Badge; Basic Marksmanship

Qualification Badge

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