Manager Customer Service
Resume:
MEREDITH L. DUNLAP
PO Box **** Shasta Lake CA ***19
********.******@*****.***
PROFILE
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and
problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple prioritie s and meet tight
deadlines without compromising quality.
ACCOMPLISHMENTS
Graduated with honors from Shasta College with a 3.85 GPA
Phi Theta Kappa Member
Received Dean’s List Award – 3 consecutive semesters at Shasta College
Prior Involvement of International Organization – Holding multiple office positions and receiving recognition for accomplishments made
Selected in high school as part of the inaugural class of both Shasta Youth Leadership and The Yosemite Institute
EDUCATION
Shasta College Redding, CA 2012-Associates in Science, Business Administration, General Business
Central Valley High School Shasta Lake, CA 1992-Diploma
KEY SKILLS
Office Skills: Communication / Time Management / Service Orientation / Critical Thinking /
Deductive Reasoning / Thinking Creatively / Front Desk Reception
Computer Skills: MS Word / MS Excel / MS Outlook / MS Publisher / MS PowerPoint / Capable of learning
company specific software
Technological Skills: PCs / Printers / Copiers / Scanners / Multi-Line Telephones / Bar Code Readers /
Cash Registers / Magnetic Card Readers / POS Terminal
EXPERIENCE
Byzick and Company – Redding, CA
9/13-Present Office Clerk
Temporary position through Spherion Staffing. Assisting with setting up client files, learning how
to process and assemble tax returns, learning how to process payroll and quarterly taxes for federal
and state reporting, answer phones, filing, greet clients.
Highlights: Learning the different aspects of a CPA firm, learning about processing payroll and tax returns for
individuals and businesses.
Shasta County Arts Council-Redding, CA
6/11-Present Office Manager
Maintain Arts Council office, maintain and track air time for three community access channels,
assist with planning, scheduling and coordination of events hosted at and by the Arts Council,
maintain membership renewals, update and maintain business website and mass email projects,
assist with development of the organization, assist with bookkeeping duties, take minutes at
monthly board meetings, and attend various community events representing SCAC, answer phone,
greet customers .
Highlights: Started with the organization as an intern for Shasta College and quickly became the office
manager when another employee resigned. It has given me great opportunities to make business
contacts throughout the city, as well as learn more about our local history and government.
Pre-employ.com - Anderson, CA
11/04-04/10 Varied Positions
(04/09-04/10) Unemployment Insurance Representative
(10/08-04/09) Call Center Representative
(03/08-10/08) Accounting Clerk
(12/07-03/08) Special Projects
(12/06-12/07) Receptionist
(06/06-12/06) Sales
(03/05-06/06) Customer Service Representative
(11/04-03/05) Background Investigator
Highlights: Processed Information, Sales and Marketing, Conflict Resolution, Problem Solving, Acted as
Gatekeeper to the company. It gave me the opportunity to improve my business skills as well as
give me the initiative to return to school and finish my degree.
Manpower – Redding, CA
6/03-12/04 Varied Positions
(Temporary Positions) Collection Representative, Home Loan Clerk, Background Investigator,
Miscellaneous Reception/Front Desk Positions
Highlights: Front Desk Reception, Processed Information
(Background Investigator temporary position led to permanent position with Pre -employ.com)
Meeks Lumber & Hardware – Redding, CA
1/01-4/03 Varied Positions
(1/01-1/03) Credit Manager Assistant / Accounts Receivable
(1/03-4/03) Retail Clerk
Highlights: Processed Information, Accounts Receivable, Sales and Marketing, Conflict Resolution, Problem
Solving, Prioritization
Contact this candidate