Customer Service Health Insurance

ALICE LARKIN

** ******* ******-********, ** ***** 530-***-****

• 12 years of front office experience

• Ability to manage multiple tasks in a pressured environment

• Great customer service skills

PROFRESSIONAL SKILLS:

• Answer phones, schedule appointments, register patients, obtain insurance information, collect co-pays, set up and manage charts, file, fax, obtain prior MRI and CT films, referrals, prior authorizations, re-credentialing using CAQH, bank deposits, ordering of office supplies, appointment confirmation calls and billing, process health insurance claims.

CUSTOMER SERVICE SKILLS:

• Daily interaction with patients and various doctors’ office staff

• Assisting patients with various requests for information

SOFTWARE PROGRAMS:

• Nextgen Healthland Medi-Soft

• Medical Practice Management

EMPLOYMENT HISTORY:

Mt.Communities Healthcare District Weaverville, CA

Patient Registration 1/18/10 to Present

Express Employment Professionals Redding, CA

Receptionist for Dr. Gary Rowe 7/07/08 to 11/1/09

Express Employment Professionals Redding, CA

Receptionist for MD Nuclear & NCVIC 2/14/08 to 7/03/08

Cindy L. Hiett, MFT Weaverville, CA

Receptionist/Biller 2/24/04 to 9/06/07

Trinity County Insurance Weaverville, CA

Office Assistant 9/15/00 to 2/13/04

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