Customer Service Manager

John H. Luke

***** ****** ******

North Hollywood, CA 91605

818-***-****

**********@*****.***

WORK HISTORY

**/** - **/** *** Bob Gabriel Insurance Agency, Santa Monica, CA

Account Manager Assistant (temp. position)

• Processing policy changes, rewrites

• Helping customers on the phone

• Insurance companies dealt with: Mercury, Travelers, CSE, Allied

• Specialty Markets: Hull & Co., A&M, Harry Gorst, Personal

Umbrella

02/09 – 06/09 ISU Insurance Services of Glendale, Glendale, CA

Customer Service Representative

• Servicing existing accounts

• Writing New Business, rewrites, endorsements

• Insurance Companies dealt with: Mercury, Safeco, California FAIR

Plan, Travelers, Hartford, Geo Vera

06/01 – 10/08 Glendale Insurance Agency, Glendale, CA

Account Manager

• Servicing existing accounts.

• Inside sales

• Insurance companies dealt with: Mercury, Safeco, Hartford, Travelers,

• Encompass, California FAIR Plan, CSE

• Specialty Markets: Harry Gorst, A&M, Personal Umbrella, Geo Vera

Education

Los Angeles Valley College

Associate of Arts, Liberal Arts & Sciences

Professional Development

General Adjustment Bureau Correspondence Course – Part I & II

Insurance Skills Center – Personal Lines – ISC 1

Fire & Casualty Broker / Agent License.

Skills

Microsoft Word 2003, Outlook, FSC Rating, AMS & AMS 360

1

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