Sales Customer Service

Heather M. Ruzzin

**** ********* **.

Rowlett, TX 75089

Phone: 586-***-****

E-mail: acac2c@r.postjobfree.com

Education

Bachelor of Arts in Organizational Communication

Wright State University, Fairborn, Ohio 1993

Personal Profile

. Strong communication and organizational skills

. Ability to take on large projects with complete responsibility

. Can work independently but enjoys being a team player

. Experienced and creative problem solver

. Able to simultaneously manage many different projects and meet

deadlines

Computer Skills

Proficient in Word, Excel, PowerPoint, SharePoint, ACT! 2000, Visio,

Adobe, Publisher, and Outlook

Experience

Customer Service Coordinator

Banfield Pet Hospital 2012 - 2013

. Hospital Ambassador for the Region

. Increased Revenue by 20K-30K

. Front-Line Customer Sales, Service and Support

. Scheduled Appointments and Surgeries

. Event Marketing

. Handled Follow-up, Reminder and Customer Complaint Calls

. Assisted Doctors and Nurses

HR and A/R Assistant

JES Construction, Inc. 2011 - 2012

. Responsible for Organizing and Coordinating Office Operations

and Procedures to Ensure Efficiency and Effectiveness.

. Assist employees with Human Resource Issues

. Handle Accounts Receivable

. Collections on Past Due Accounts

. Financing of Installations

Administrative Supervisor

Metal

Express

2008 - 2010

. Organized and Coordinated Office Operations and Procedures

. Assist Employees with Human Resource Issues

. Handle Accounts Receivable and Payable

. Assist in Inventory Management and Branch Transfers

. End of the Day Cash Summary Reports and Receipt Journals

. Monitor, Record and Issue all Refunds and Exchanges

. Maintain Office Records

. Tracking and Analyzing all Inbound and Outbound Calls

Sales Coordinator

DefenderTech International Solutions 2007-2008

. Coordinated the Creation of the Corporate Management and

Marketing Plans with the Executive Management Team

. Managed the Implementation of the Corporate Management and

Marketing Plans

. Designed Marketing Datasheets and Corporate Brochure with

Outside Consultant

. Coordinated the Production and Distribution of all Marketing

Materials

. Responsible for Managing all Matters Regarding the

Issuing/Tracking of all Dealer and Vendor Contracts

. Produced all Corporate and Product PowerPoint Presentations for

the Executive Management Team and Sales Team

. Created and Maintained Corporate Intranet using SharePoint

. Assisted in the Development of Training Materials for Internal

Staff and Customer

Corporate Sales Trainer

J&L Industrial

Supply 2005-

2007

. Coordinate all New Hire Training

. Train all New Hires on Company Policies and Operating System

. Created Training Manual for New Employees

. Evaluated Training Techniques and Implemented Improvements

. Tracking of Employee Outside Training Programs

. Promoted from Executive Administrator to Corporate Sales Trainer

after 6 Months

Executive

Coordinator 1998-2004

United Grinding Technologies, Inc.

. Full Responsibilities as Major Event Planner including the

Planning, Setup and Working of Domestic and International Trade

Shows with Budgets from $50,000 to $1,000,000 USD.

. Prepare Complete PowerPoint Presentations for Large Customers in

the Automotive, Aerospace, Tier 1 and Tier 2 Suppliers and Job

Shops

. Organized, Researched and Developed Monthly, Quarterly and

Yearly Sales Reports on Trends and Economic Conditions for the

Executive Management Team

. Develop, Present and Train Personnel on Solution Management

Tracking Software for Pre-Sale Customer Information

. Complete Responsibility for the Organization of In-House

Distributor Training Seminars

. Develop Media Promotional Programs for Direct Mail, Print

Advertising and Product Literature

. Lead Role in Various Performance Improvement Committees within

the Corporate Operating Structure

. Generated Proposals and Presentations Including Planning and

Setting Project Timelines

. Responsible for Gathering ACT Database Information from Regional

Locations throughout the USA and Synchronization of Information

into the Master Database

. Compile ACT Database Information on a Monthly Basis and Identify

Trends

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