Real Estate Customer Service
Resume:
Danielle Dahrouj
Bowie, MD 20720
***************@*****.***
Objective:
To secure a challenging position, where I can utilize my education, and experience in customer relations, in a progressive organization that offers opportunities for advancement and recognition, most importantly somewhere where I can execute my mission in life:” I am a Blessing in every life I touch.”
Qualifications:
• Presentation of a positive and professional image. Articulate, assertive and dynamic with outstanding interpersonal and communications skills.
• Fluent in French, Arabic, and English.
• Great knowledge and ability to use relevant computer software.
• Strong ability to work alone without direct supervision.
• Excellent work ethics and team skills.
As a life coach
People usually come to me for advice and I have a positive impact on them.
I value personal growth and seek a career that will utilize my strengths.
I see great potential in people and am frustrated when they don’t exercise that potential.
I emphasize strong relationships and a balanced life with many interests, including vitality in health and career.
I am not afraid of hard work to create more personal and financial freedom.
I know I have a gift – and I want to share it to help myself and others live a more powerful and fulfilling life.
As a World Languages Instructor
• Teach Arabic and French language courses in a college environment to professional adults, utilizing a variety of techniques to meet instructional requirements.
• Prepare and use blended learning techniques, e-Learning tools, lecture, classroom discussion, group exercises, readings, case studies, role-playing and demonstrations.
• Provide in-depth instruction on language grammar and structure to improve speaking, reading, writing, and listening skills of students.
• Create and teach curriculum in stringent learning objectives.
• Independently determine methods to teach French course content and meet course objectives.
• Develop and execute lesson plans for students at various proficiency levels.
• Revise current syllabus to tailor it to students at multiple skill levels and learning styles.
As a Car Sales Consultant
• Discuss customers' needs and advise them on the most suitable vehicle.
• Negotiate the sale price of vehicles, including any 'trade-in' price for customers' old cars.
• Work out finance arrangements, which may include cash payments or a car loan.
• Complete associated paperwork and pre-delivery inspections.
As a Realtor/Owner of DDN, Inc.
• Research, interpret, and apply the laws and regulations governing the real estate industry.
• Train new agents in the areas of marketing, negotiating, and contract and addenda writing.
• Organize work assignments in superior manner, independently, and complete many assignments ahead of schedule. Supervised administrative support staff.
• Advised parties of contract on their role and responsibilities in the acquisition process and on specific acquisition actions.
As an Owner/ Branch Manager
• Created course content, training materials, and documentation that can include educational technology such as computer-based or Web-based training.
• Developed, prepared and managed course material for necessary instructions and conducted classroom instruction
• Recognized as a functional authority in instruction techniques and course development. Develops plans and milestones for the analysis, design and development of courses of instruction.
• Provided training expertise to support the development and conduct of training, and provided training assistance to instructors/writers responsible for designing courses and training support materials and tests.
• Hired processors, designed and administered training programs to train all levels of personnel.
• Established marketing strategies and plans.
• Developed, modified and executed company policies that affect immediate operations.
• Regularly interacted with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
• Created systems and administrative forms to fit corporate work flow.
• Acquired “Best Office” title, “cleanest files” and “Source of System and Guidance” amongst our investors to include an not limited to: Accredited, Bank of America, Bank of Arizona, Chase Home Equity, Chevy chase bank, CitiFinancial, Country wide, Decision One, Delta funding, Entrust Mortgage, Emigrant Mortgage, First Franklin, Greenpoint, Wachovia…..
As a Loan Originator/Mortgage Consultant
• Explained to client process of loans and originated loans based on client needs.
• Submitted applications to in-house underwriter and oversaw process of loan until closing.
• Dealt with lending as a mortgage broker as well as worked for a lender.
• Gained knowledge and access to over 1,000 programs available to clients.
• Trained an assistant to maintain perfect customer service and interviewed and trained processors and junior loan officers.
• Helped develop office policies, signed up Lenders.
As a Real Estate Investor, Owner and Founder
• Purchased and sold real property for profit.
• Researched cost and market value of investment properties.
• Supervised necessary renovations to bring real property to market standard.
• Structured sales transactions to be financially solvent and beneficial to all parties related to the sales of the real property.
• Ensured that utilization of real property is at its highest and most efficient and effective.
• Coordinated the development, management, and evaluation of offers including the orchestration of the technical review.
Education and Certifications
B.S. in Clinical psychology, Lebanese University, Ksara, Lebanon, 2012
CDPE (Certified Distressed Property Expert), CDPE, Florida, USA 2009
Xinnix Edge, Xinnix, the Mortgage academy of excellence, Georgia, USA, 2006
G.R.I. (Graduate Realtors Institute Designation), Real Estate Institute of Maryland, USA, 2002
B.A. in Political Science and Economics, Lebanese University, Ksara, Lebanon, 1997
M.A. in Mass Communication and Journalism, Lebanese University, Beirut, Lebanon, 1991
Professional Experience:
Mercedes September 2012- January 2013
Infiniti April 2010- Now
Car Sales Consultant
Prince Georges Community College, Largo, Maryland Fall Semester 2008 - 2010
World Languages Instructor
Ann Arundel Community College, Arnold, Maryland Fall Semester 2007 – 2009
World Languages Instructor
Remax, Bowie, Maryland April 2002 – December 2008
Realtor/Owner of DDN, Inc.
Global Mortgage, Inc./Loans R Us, LLC, Bowie, Maryland August 2005 - January 2008
Owner/ Branch Manager
Residential Mortgage Brokers, Bowie, Maryland December 2003 - July 2005
International Mortgage Brokers, Bowie, Maryland
First Guarantee Mortgage Corporation, Bowie, Maryland
Premiere Mortgage, Clearwater, Florida
Loan Originator/Mortgage Consultant
Danielle Dahrouj, LLC, Bowie, Maryland 2001 - 2005
Real Estate Investor, Owner and Founder
Remax Innovations, Crofton, Maryland 1998 - 2002
Realtor
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