Customer Service Technician

G REGORY M . H UBBARD

***** ******** ***** 281-***-**** (H) 713-***-**** (M)

Katy, TX 77449 ****.********@*****.***

http://www.linkedin.com/m/gregmhubbard

Proven IT professional seeking a position to utilize proven customer service and troubleshooting

skills. Reliable team player with exceptional customer service skills and a strong academic

background.

ACHIEVEMENTS, SKILLS AND ABILITIES

• Proven ability to diagnose, troubleshoot, and resolve technical problems

• Quick learner with basic working knowledge of software, hardware and operating systems

• Outstanding communication skills; demonstrated background working well with customers

and co-workers in one-on-one and group settings

• Superior analytical and problems-solving abilities

• Troubleshooting network connectivity

EDUCATION

Bachelor of Science, IT Networking and Telecommunications

UNIVERSITY OF PHOENIX

TEXAS LUTHERAN UNIVERSITY, Seguin, TX – General Studies

TECHNICAL QUALIFICATIONS

Operating Systems: Windows Vista, Windows 7

Software Applications: MS Office 2007 (Word, Excel, PowerPoint, Outlook)

Languages: HTML, JAVA, SQL

PROFESSIONAL EXPERIENCE

APACHE CORPORATION, Houston, TX (Contract) May 2012 – September 2013

Non-Employee Tracker (NET) Support/Software Support

• Provide support to managers for the Non-Employee Tracker (NET) system

• Test new revisions of the NET software to ensure all functionality is operable, in preparation

for global implementation

• Determine new features for future revisions of NET

• Update test plan and create new test cases for new functionality

GREGORY M. HUBBARD Page 2

• Create help documentation for system functionality for managers

• Create reports for managers that are not generated by the system

ACORN SYSTEMS, Houston, TX March 2012 – May 2012

Intern

• Replaced laptop hard drives

• Reinstalled operating systems and device drivers

• Set up user accounts on new laptops

• Joined new laptops to the domain

• Changed server hard drives

TRICO TOWER SERVICE, Houston, TX 1997-2010

Senior Foreman

• Supervised and trained up to 10 assigned staff in timely and accurate completion of jobs

• Performed troubleshooting on antenna systems, using Anritsu Site Master, to determine

problem and provided solutions

• Ensured assigned jobs completed in the designated timeframe and to customer specifications

• Performed quality checks on completed projects

• Ensured new site installations passed customer specifications for antenna and line

performance using Anritsu Site Master

• Adhered to all company standards concerning installation and safety policies

• Maintained compliance with OSHA, state and local safety policies

AMERICAN AUTOMOBILE ASSOCIATION (AAA), Houston, TX 1991-1997

Member Services Supervisor

• Supervised and monitored staff of 15 in Auto Travel and Cashiering department.

• Ensured members received service in a timely manner.

• Oversaw cashier daily working funds and deposits balanced daily. 100% accuracy.

• Maintained inventory of American Express Travelers Cheques

ADDITIONAL KEYWORDS: Entry-level, technician, technical help desk, PC technician, Network

Support

Contact this candidate