Customer Service Sales
Resume:
Brenda Saylor
Kettering,OH 45440
Cellular 937-***-****
*********@*****.***
SUMMARY Dispatch Supervisor with over 10 years experience in
operations, offering creativity,vision, and the
ability to think outside the box.training and
administration, in the transportation industry.Strong
record of revenue improvement and quality performance
management. Excellent qualifications in operations
planning management, customer management, and fleet
management.
AREAS OF EXPERTISE
. Leader and Supervisor with strong organization skills,and the
ability to work effectively under pressure and
stress.Identify problems needs and initiate effective
solutions .A career achievement quantify with
measurable terms that supports this area.
. motivated to work efficiently without direct supervision in busy
environment,handling many tasks simultaneously; able
to prioritize workload and multi-task .Consistently
"get the job done" and exceed expectations .
. Effective communication interpersonal skills and a team player;
interact positively with a wide range of people, and
establish relationships with customers.
. Computer proficiency on Windows platforms includes Microsoft
Word,Excel,Outlook Express,Power Point.
EXPERIENCE
1999 to 2010 Jamestown Transportation Jamestown,OH
Dispatch Supervisor
Expedited shipments to comply with special customer delivery
needs,dispatched carriers in timely manner to ensure
on time deliveries improve customer service and made
significant contributions in numerous
departments,including logistics,sales customer
support,and accounting.
1997 to 1999 Transcon Express Dayton,OH
Dispatcher
Customized order intake process to meet customers specific
ordering needs,improving delivery performance and
optimizing customer satisfaction .Recommended and
implemented revisions to shipping documents to enhance
accuracy and efficient utilization of documents.
Quotations from customers and sales personnel.
EDUCATION
1978 Scott High School Madison,Wv
H.S., General Studies
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