Manager Sales

MARGO GARCIA *****.*.******@*****.***

Mobile: 806-***-****

**** *. ********* *****

Hobbs, NM 88240

Executive level manager and value creator, exemplary leader and trusted

advisor known for reversing inefficient operations. Demonstrated success

reorganizing key business functions, improving staff / employee performance

and productivity, and revitalizing corporate visibility. Equally effective

in start-up, turnaround, and growth environments.

Innate ability to build and sustain performance-driven teams in challenging

situations

Proven record of establishing trust and confidence of subordinates, peers,

and superiors

Expert in identifying individual strengths and positioning staff to

maximize business objectives

SIGNATURE STRENGTHS

MANAGEMENT:

Revenue / Profit Operations Management Critical Problem

Improvement Contract Negotiations Solving

Business Development Business Expansion Relationship Building

Business Turnaround Business Strategic

Management

Sales & Human Resource Manager

Strong Implementation Elements of Legal Compliances

of cost-benefit analysis Labor Relations, WARN,

(KSA) Knowledge, TITLE VII, NLRA

Skills & Abilities

Employee Relations & Strong Analytical Risk Management

Retention Skills

Recruitment & Training Excellent Communicator EEO / DOL / ADA

Training

CAREER NARRATIVE

Diversified Field Services, Hobbs, NM: February 2012 - October 2012

Mid-size Oil field Service Company providing services to major oil and gas

producers.

Human Resource Director

Implemented the position to provide structure and implement DOL, EEO and

DOT standards of a normal corporate environment.

. Created the employee manual, initiated, developed and implemented

processes for employee and supervisors reviews.

. Assessed employee performance reviews, health insurance, recruitment

and workman's comp cases. Complete processing of payroll.

. Established and implemented monthly DOT safety meeting requirements.

Margo Garcia *****.*.******@*****.***

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. Re-Created the hiring application in English and Spanish, facilitated

all recruiting, interviewing and drug screening, complete on boarding

of all employees.

. Counseled and mentored managers on relationship building skills to

help reduce high turn over.

HOBBS CHAMBER OF COMMERCE, Hobbs, NM; 2010-2011

Interim President / CEO

Key responsibilities were internal management consulting for Board of

Directors, leading process improvement projects and strategic planning and

financial status of organization.

. Reversed fledgling financial operation enabling organization to move

forward, including establishing valuable and long-term relationship to

support future objectives

. Initiated, developed and implemented EMP system to delineate core

competencies, functions and requirements of specific job

classifications.

. Spearheaded and instituted business concepts, including creation of

succession plan, financial business plan tax returns for 2008 & 2009.

. Created a financial model to convert a 12-month reporting period to a

12 -month future budget projection for the Board of Directors.

BANK of AMERICA, Hobbs, NM; 2007 -2010 Acquired Countrywide

Recruited to organization following acquisition for demonstrated strength

in management and leadership. Held full accountability for staff

recruitment, training, and mentoring in conjunction with managing

operations and sales. Consistently maintained compliance with state and

federal audit procedures, including mandatory monthly OSHA training.

Vice President / Banking Center Manager II

. Executed successful turnaround passing audit within six-months, a

first-time Achieved and maintained personal production goal of $11

million within eight-months.

. Reversed historical employee retention failure rate stemming from a

combination of under-qualified staff and poor morale. Cultivated

strong employee / manager relationship through solid leadership,

trust, and confidence-building. Drove performance improvement leading

to double-digit growth in sales to $1.8+ million dollars in fiscal

year 2009.

. Assessed employee performance based on ADA / EEO compliances ensuring

opportunity for career advancement.

. Increased bank Score Card from 3 to 8.5.

Margo Garcia *****.*.******@*****.***

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HOME TRUST MORTGAGE, Lubbock, TX; 2004-2007

Mid-sized correspondent mortgage lender with locations in four states.

Area Manager

Charged with training, mentoring, and leading sales team recruited from

Wells Fargo for retail branches of this mid-sized correspondent mortgage

firm.

. First year sales exceeded $48 million, generated revenue of $120k.

. Conceived marketing strategy driving corporate visibility and brand

recognition through multi-media channels.

. Penetrated medical sector as Chairperson of the American Heat

Association creating footprint in majority of medical profession.

. Guided and educated sales representatives on benefits of networking,

including appointment to serve on committees strengthening individual

recognition within the industry and community.

. Positioned six sales representatives to attain promotions to

management level.

. Opened retail branches in Texas and New Mexico swiftly achieving

financial success within 14-months.

WELLS FARGO BANK / NORWEST MORTGAGE COMPANY, Lubbock, TX; 1996-2004

Provides financial services to small businesses, commercial clients, and

individuals.

Branch Manager

Directed day-to-day operations of branch comprised of business-to-business

relationship building, team leadership and management, and revenue

generating initiatives.

. Positioned negotiations for the successful win of major account with

the Texas Sheriff's association.

. Produced 158% increase in sales through effective sales training and

management in concert with developing new concepts and relationship-

building strategies.

. Managed branch offices across multiple locations.

. Selected to serve on implementation team following buyout of Norwest

Corporation through completion of buyout.

Margo Garcia *****.*.******@*****.***

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EDUCATION

Villanova University : 2013

(SHRM) Senior Human Resource Management Certificate

SHRM Program: Business Management & Strategy, Workforce Management, Human

Resource Development, Compensation & Benefits, Employee & Labor Relations,

and Risk Management.

PROFESSIONAL DEVELOPMENT & TRAINING

Todd Duncan: High Trust Leaders in Management / High Trust Sales and

Marketing

Jim Carthcar: The Winning Difference and People Who Move

Dr. Layne Longfellow: Where Am I Headed

Mary Lou Dobbs: Business Side of Selling

Ron Willingham: Advanced Selling Skills

Lobbied on behalf of Credit Industry, Washington D.C.

PROFESSIONAL AFFILIATIONS

New Mexico JR. College Foundation, Committee Member (Current)

Main Street Hobbs, Former Treasurer & Hobbs August Nites Chairperson

Lubbock Hispanic Chamber of Commerce, Former Chairperson of Fundraising

Lubbock American Heart Association, Former Chairperson

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