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Administrative Assistant Management

Location:
United States
Posted:
October 20, 2013

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Resume:

K . Lyn Dallman

Denton, TX *****-****

940-***-**** Cell

**********@*****.***; w ww.LinkedIn.com

Paralegal – I ntake Specialist/Legal Assistant specializing in intake of all legal matters and mail;

organization; research

• • •

Microsoft Office Suite Lotus Smart Suites Siebel

• • •

Serengeti Lotus SmartSuite Oracle

• •

Secretariat Databases 10-key by touch

• • •

Fastrieve CMS Supervisor Type 80 wpm

• •

FiServ / MSP / LPS Cit r ix

PROFESSIONAL EXPER IENCE

• •

Organized department records to be Proven t rack record of accurately

maintained effectively and efficiently completing research and information

• Centralized database for record retention management

• Highly focused and results-oriented

SAXON MORTGAGE SERV ICES, I NC/MORGAN STANLEY, Fort Worth, TX

2012 – Oct 1, 2013

Legal Administrative Assistant / Paralegal – Litigation / I ntake Analyst

In addition to other duties:

• Work with outside counsel on new li tigation matters

• Process all Subpoenas and IRS Summons

SAXON MORTGAGE SERV ICES, I NC., I rving, TX

Legal Administrative Assistant 2012

• Log all email and physical mail coming to Legal Department

• Research and determine if new li tigation matters should be set up for General Counsel review or

forwarded to new servicer of loan

• Print and organize all documents for new/pending litigation

• Update Serengeti with new lit igation matters

• Assist Assistant General Counsel with Corporate Minute Books; Stock Certificates and all matters

relating to Corporate Governance

IB M, Dallas, TX 2010 – 2011

Call Center SME / Technical Advisor

• Assisted in Training new Call Center Agents

• Assisted in creation and implementation of Process documents

• Ensured policies and procedures were properly followed

• Assisted with customer escalations

• Worldwide Lead on Queue Management – t raveled to Philippines and Scotland

• Assisted in assignment of repair tickets to Technicians

• Assisted in creation of Quality Standards

• Scored calls on Quality Standards

• Collected funds for billable services via PO or Credit Card

• Tested database when new Processes were developed/implemented

• Assisted Technicians with database issues when needed

• Attended and took minutes of worldwide Management conference calls

IB M, Dallas, TX 2007 – 2010

Customer Entitlement Representative

• Received printer hardware entitlement calls for US and Canada

• Received Enti tlement Exception calls through various applications/sources

• Researched applicable databases for the exception

• Communicated with the In ternal/External customer

• Performed Solution Enti tlement exceptions using information gathered

• Provided entit lement solution to downstream stakeholders

• Identified and eliminated defects

• Updated, changed and corrected various warranty/service delivery support databases

• Performed and distributed various reports to Management

• Collected funds for billable services via PO or Credit Card

• Conducted t raining on new processes/changes at desk level

• Provided administrative assistance to management

• Acted as Team Lead

IB M, Dallas, TX 2006 – 2007

Administrative Assistant

• Maintained calendars for Senior VP and Directors

• Scheduled domestic/international t ravel and conferences

• Processed Travel Expense Accounts

• Reconciled Corporate Charge Cards with Travel Expenses

• Reconciled Monthly Budget

• Created Weekly Agenda for Leadership Meetings

• Took Minutes at Leadership Meetings

F I RST UN I TED BANK & TRUST CO., K rum, TX and Denton, TX 2005 –

2006

Legal Assistant

• Maintained Legal Calendar

• Prepared all legal documents – loan documents, real estate documents, legal pleadings

• Was responsible for all mail

• Tracked all aspects of court cases – pending and dismissed cases

• Received any and all monies paid on suits and updated Access database accordingly.

IB M, Roanoke, TX 1997 – 2005

Sr. Administrative Assistant

• Maintained Calendars for Director and Third Line Management

• Scheduled domestic t ravel and conference calls

• Processed Travel Expense Accounts

• Reconciled Corporate Charge Cards with Travel Expenses

• Created and maintained Database of employees in Marketing Division and Database for Global

Resource Team Room

• Extensive work with IBM Mexico, IBM China and IB M India

• Created Monthly Presentations

• Created and maintaining Desk Procedures

• Acted as Mentor and Trainer for new Administrative Staff

EDUCAT ION

Paralegal Certificate / PDI @University of North Texas, Denton, TX

Legal Secretarial Science / Rose State College, M idwest City, OK



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