Customer Service Manager
Resume:
Tammy R. Hathorn
*****.*******@***.***
Summary of Qualifications
. Excellent communication and customer service skills.
. Ability to multi-task.
. Ability to work alone or as a team player.
. Personal experience in PC hardware setup, system upgrades, user setup,
and printer setup.
. Experienced and proven ability to teach/train others.
EDUCATION
Master of Information System Management
Keller Business School of Management, Alpharetta, GA
Currently enrolled
GPA 3.53
Bachelor of Science in Technical Management
DeVry University, Alpharetta, GA February 2011
GPA 3.81
Dean's List-Graduated with Honors
Associate of Arts in Information Technology
University of Phoenix, Phoenix, AZ January 2009
GPA 3.51
Dean's List
SKILLS/TRAINING
Email Platforms: Outlook, Outlooks Express, Gmail, Thunderbird, Eudora.
OS: Windows XP, Vista, 7 Professional, 8; some knowledge of
UNIX/Linux/Ubuntu; some working knowledge of Apple Operating Systems;
Android, Apple hand-held knowledge; various tablet knowledge (Nook, Kindle,
Xyboard, iPad)
Skills: Database Management, Technical Sales, Restaurant Management,
Customer Service, Call Center Technical Support.
Software: MS Office 2007 & 2010-Word, Excel, PowerPoint, Outlook, ADOBE
Photoshop and Acrobat.
SAP: Basic training courses
EXPERIENCE
IBBS Tier II Technical Support Agent August
2013-Current
. Call center for Internet and VoIP phone support.
. One-on-one interaction with customers.
. Trouble-shooting.
. Problem resolution.
. Email support.
. Contact with Businesses represented by employer.
. Higher level technical support.
. Scheduling Truck rolls for service repair.
. Equipment provisioning.
. Abuse call handling.
IBBS Tier I Technical Support Agent April
2013-August 2013
. Call center for Internet and VoIP phone support.
. One-on-one interaction with customers.
. Trouble-shooting.
. Problem resolution.
. Email support.
Tamosha, LLC September 2012-Current
. Set up a web-based business, specializing in unique gift items.
. Prepared inventory, complete with part numbers and descriptions.
. Update and maintain website with current specials and new products.
. Manage accounts for web hosting, domain name registration, and
business bank account.
. Manage tax documentation-Federal and State Tax IDs.
. Managing partner.
Mohawk Industries
September 2011-September 2012
Programmer Analyst I
. Work as part of Red Prairie team during implementation of Warehouse
Management Software.
. Work to develop skills in using the Red Prairie system and cleaning
interface error messages.
. Assist in researching problem areas between the Red Prairie WMS system
and the pre-existing AS400 system.
. Help end users with various problems.
. Review reports on problem orders.
Lynx Power System March 2004-
December 2006
Inside Sales
. Provided technical support for Distributors and Customers, assuring
they received what they needed in a timely manner.
. Communicated with Distributors, Customers, and Vendors regarding order
status and shipping information.
. Prepared professional quotes to Distributors and Customers for custom-
manufactured commercial propane/LP gas and Diesel generators based on
their submitted requirements.
. Performed research for the plant manager as required.
. Prepared purchase orders as required per sales orders.
. Maintain correct pricing on major and minor unit components in quote
books and in quote system.
As Administrative Assistant to plant manager:
. Prep incoming vendor invoices for submission for payment.
. Prepared outgoing invoices to customers.
. Reviewed time sheets to insure accuracy for plant manager's
approval.
. Retail Sale of Parts.
. Data entry on new inventory into Maxwell system.
. Transfer inventory from system to specific jobs.
. Scheduling shipping of completed generator units for customer
delivery.
. Assembly of technical/owner's manuals for generator units.
. Communicate both verbally by phone and via email with customers
and vendors.
Arby's Restaurant October 2001-
August 2002
Assistant Manager
. Supervise crew of up to ten team members.
. Run daily, weekly, and monthly reports.
. Opening/closing inventory counts.
. Cash drawer set ups, counting at open, shift change, and
closing.
. Transport daily deposits to bank when closing.
. Handle customer issues.
. Insure product going out was as it should be (hot, fresh, and as
the customer ordered).
Accomplishments
Managed document preparation to obtain UL2200 certification while with
Lynx Power Systems.
AFFILIATIONS
DeVry Alumni, University of Phoenix Alumni
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