Customer Service Manager

CYNTHIA COX TOROK

**** ****** ****, *******, ** *8371

Home: 910-***-**** Cell: 910-***-****

E-Mail: ************@*****.***

EDUCATION

Central Michigan University Mt.

Pleasant, MI

Master of Science in Administration August 2005

The University of North Carolina at Pembroke Pembroke, NC

Bachelor of Science in Business Administration May 2003

Fayetteville Technical Community College Fayetteville, NC

Associate of Applied Science May 1983

EXPERIENCE

University of North Carolina at Pembroke Pembroke, NC

Coordinator for the Supplemental Instruction (SI) Program August 2011-February 2013

Supervise Assistant Coordinator for the (SI) Program

Supervise 49 (SI) Leaders (students)

Recruit, hire and train (SI) Leaders

Establish relationships between (SI) Leaders and (SI) Faculty

Maintain statistical records on (SI) courses attendees/non-attendees

Maintain statistical records on D, F, W rates

Freshman Seminar Instructor August 2011-December 2012

Taught 16 weeks (1 credit hour course)

Coordinator for Orientation of Early College Students July 2011-February 2013

Advisor Early College Students

Assist Early College Students with setting up account and registration

in the CAE lab

Coordinator for Orientation of New Transfer Students January 2011-February 2013

Collaborate with Department Chairs/Faculty to assist in advising

Collaborate with Department Director’s to represent their Departments at Orientation

Procure an Official to Delivery the “UNCP” Welcome

Advise undeclared/non-represented department transfer students

Assist students in the labs with setting up account and registration

EXPERIENCE (Continued)…

Councilor for Alpha Sigma Lambda (Honor Society) December 2010-February 2013

Coordinate an Induction Ceremony annually (April)

Assist members with graduation

Assist students with their application for a scholarship

for Alpha Sigma Lambda National Honor Society

Councilor for Ellen Hubbard Childcare Scholarship Fund August 2010-February 2013

Assist students with their application for a scholarship

Designed the application on website (Qualtrics)

Responsible for selecting the scholarship winner

Assistant Coordinator for the Tutoring Program January 2009-May 2011

Co-Developer and Implementer of the Tutoring Program

Recruited, hired and trained tutors

Maintained statistical records for the CAE and for the NASNTI Grant

Certified Associate Tutor through The Association for the Tutoring Profession (ATP)

Worked with TutorTrac Program

Coordinator for the Early Alert Program January 2008-December 2012

Responsible for dispersing Early alert Referral to advisors

Contact students to provide information about campus resources

Supplemental Instruction, Tutoring Program, Resource Learning

Lab, Writing Center and Departmental Tutoring

Counsel and advise students with academic difficulties

Follow-up with faculty/advisor

Maintain statistical records and Early Alert midterm/final grades

Academic Advisor January 2008-February 2013

Advise Transfer, Freshman, Undecided, Readmits

and Probationary Students

Academic and Developmental Advising

Foster Mentoring Relationships between Faculty/Students

Assist students in Declaring Majors

Meeting with at risk students to identify issues and situations contributing

to academic difficulty

Participated in the open house events (booth)

Participated in Pembroke Day events (booth)

Participated in May graduation last (3) years

EXPERIENCE (Continued)…

Carolina Machine Company of Fayetteville, Incorporated Hope Mills, NC

Office Manager/Corporate Secretary January 1992-December 2007

Supervised accounts receivable/payable processes

Responsible for payroll accounting transactions

Invoiced clients

Data basing/records control

Reconciled bank statements

Responsible for proposal/quotations

Maintained mailing, phones, filing

Maintained records for Medical, Dental, Vision and Life Insurance

Responsible for all shipping/receiving

All other secretarial duties

Gene Machine Company Hope Mills. NC

Secretary to the President of the Company May 1983-July 1991

Supervised secretaries

Data basing/records control

Maintained mailings, phones, filing

Responsible for proposals/quotations

Responsible for scheduling/travel reservations/expense reports

Banking

Organized Tool Shows

Responsible for shipping/receiving

Liaison between Company and Sales Team of five (5) salesmen

All other secretarial duties

CONFERENCES

The Association for the Tutoring Profession (ATP) 2011

TutorTrac Conference 2010

Advising Retreat 2010

The Association for the Tutoring Profession (ATP) 2010

16th National Conference on Students in Transition 2009

NACADA Annual Conference 2009

WORKSHOPS

Sexual Harassment 2013

Financial Aid 2011

WORKSHOPS (Continued)…

Disney Institute “Leadership and Customer Service Disney Style” 2010

Advising (Jane Drake) 2009

“Your Change Agent to Recruit & Graduate Students” 2008

HONORS AND ACTIVITES

Alpha Sigma Lambda Honor Society 2002

The Gama Beta Phi Society 2002

Who’s Who Among Students in American Universities/Colleges 2002

Recipient of a Business Scholarship (Academics) 2002

President, International Business Club UNCP 2002

Volunteered for May Graduation past (3) years

ADDITIONAL DATA

Member of the United States Coast Guard Auxiliary

Notary Public, Cumberland County, North Carolina

First Aid CPR AED

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