Project Manager Customer Service

Glenn Bard **** NW **th Court . Pembroke Pines, FL .33024

614-***-**** ( *********@***.***

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SENIOR DISTRIBUTION MANAGEMENT PROFESSIONAL

Strategic Planning . Operations Management . Budgeting & Financials .

Project Manager . Hiring & Staff Development . Warehouse Management .

Supply Chain Management . Perishable Operations . Frozen Foods .

Transportation . Logistics . Purchasing . Safety . Scheduling . Cost

Reduction . Small Parcel Delivery . International Shipping . Temperature

Control Warehousing . OSHA . Troubleshooting . Customer Service

Dynamic, hands-on, goal-focused senior distribution manager with years of

progressive success in fast-paced, multimillion dollar environments. Astute

analyst, strategic thinker, and creative problem solver. Personable,

articulate and persuasive. Able to formulate best solutions based upon

complex operational requirements to lower costs, improve operation

efficiencies, and consistently achieve desired business outcomes. A

powerful presenter, skilled negotiator, relationship builder, and team

player. Outstanding trainer and supervisor, and experienced maintaining

cGMP and FDA regulatory compliance. Distribution experience includes multi-

level marketing, grocery, vitamins and nutritional supplements, and 3PL

distribution.

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CAREER TRACK

Director of Warehouse Operations 2011 - Present

Southeastern Food Supplies

Oversee multiple DC's, transportation, shipping, receiving,

facilities, loss prevention, quality assurance, inventory control and

fulfillment. 6 direct reports.

< Responsible for P&L, continuous improvement, fleet management and

subordinate development.

Distribution Center Director 2009- 2010

Nash Finch Inc.

Serviced Military commissaries: Commodities were perishable and dry

grocery.

< Direct responsibilities for all distribution activities in a 600,000 ft

warehouse.

< Oversaw transportation, inventory control, customer service, inbound

and outbound operations, IT and facilities.

< Budgeting and P&L responsibilities.

< Managed 383 associates, 12,000 SKUs and 15 direct reports.

< Utilized EXE warehouse management system. Order selectors utilized

Vocollect Talkman.

< Improved order accuracy from 98% to 99.90%.

< Improved on-time deliveries, from 95% to 98.5%.

Director of Distribution 2007 - 2008

BSN

Managed daily operations of a 400,000 square foot non-union

distribution center servicing clients that include GNC Stores, Vitamin

Shoppe, and AAFEES. Oversaw and supported 5 direct reports, and indirectly

managed a total of 50 full time staff and up to 125 temporary employees.

Fully responsible for P&L for the facility.

< Served as Project Manager for the on-time, at budget rack installation,

and played a key role in the successful relocation of operations from

Florida to current Tennessee location, with minimal impact to the

business and client requirements. In addition, assisted closely during

the Great Plains RF system installation, configuration, and user

training initiative.

< Achievements also included reducing headcount by 15% through

productivity improvements, and decreased transportation costs by

negotiating and securing a contract with a dedicated outbound carrier.

Achieved a 99.95% quality rating with no loss time accidents.

Glenn Bard Page 2

Senior Distribution Manager 2006 - 2007

Shaklee Corp.

Responsible for a 280,000 square foot distribution center servicing

750,000 direct marketing customers, 6 direct reports and 180 full time

employees, multi-shift, non-union operation. Accountable for P&L.

< In approximately 18 months, achieved accuracy from 99.50% to 99.95%,

slashed headcount by 30% through improved picking procedure, and cut

operating costs by $450,000 with no outsourcing requirements.

Director of Distribution & Supply Chain 2004 - 2006

Waiora USA

Directed a full time staff of 80 employees, and managed daily

operations of a 175,000 square foot, non-union facility. Responsible for

mentoring and directing 5 direct reports, and developed policies,

processes, and procedures to ensure operations aligned to client and

corporate needs. Personally negotiated contracts and service level

agreements with manufacturers and transportation carriers, and assisted

with budgeting, safety, and other key functions.

< Successfully implemented Pick to Light, and collaborated with executive

management at Parcel Pool, orchestrating zone skipping into USPS

network.

Director of Distribution & Transportation 1999 - 2004

Rexall Sundown

Managed 3 divisions, Rexall Showcase, Sundown Vitamins, and Rexall

Sundown, Inc, and served on integration team during merger along with

Enrich International into Unicity Network. Directed operations of 3

regional distribution centers totaling approximately 600,000 square feet

and serving valued Wal-Mart Stores and other large retail customers.

Managed 6 direct reports and 340 full time employees, and numerous part

time temporary labor personnel in a non-union environment. Played a

leading role in special organizational improvement projects, and closely

supervised daily operations to ensure revenue and profit targets achieved

or exceeded, year in and year out.

< Project Manager for the Pick to Light implementation, and served on

integration team merging Rexall Showcase International and Enrich

International. As Project Coordinator, helped plan and execute closing

down and merging of MetRx operations.

< Rexall named Vendor of the Year in 2000 by Wal-Mart.

Distribution Center Manager 1996 - 1998

South Atlantic Cold Storage

Responsible for management of a 480,000 square foot, multi-shift, non-

union facility with 220 non-exempt full time employees, servicing Save-A-

Lot Food Stores.

< Developed and implemented SOPs resulting in higher productivity,

improved quality and customer satisfaction, and enhanced safety

results, including non loss time accidents during tenure.

< Effectively managed all perishable grocery operations.

Operations Manager 1992 - 1996

Wal-Mart Stores, Inc.

Enjoyed numerous successes as Operations Manager for a 1,200,000

square foot distribution center employing 525 non-union full time

employees. Managed 8 direct reports, and consistently achieved corporate

expectations. Responsible for entire perishable operation.

< Served on numerous special project teams, including 4 startups

(Brooksville and Winter Haven, Florida, Red Bluff, California, and

London, Kentucky). Achieved 2,000,000 safety hours with no loss time

for accidents at Winter Haven, and a 99.996% accuracy rating at Red

Bluff.

< Chosen by upper management to serve on Wal-Mart's first grocery

distribution center startup team, and performed successfully as

Realignment Coordinator for the West Coast Region.

Glenn Bard Page 3

Previous positions include:

Inbound Operations Manager - Dollar General Corp. . Distribution Supervisor

- WEA Distribution

Warehouse Lead Person - Charles Laurence Productions

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PROFESSIONAL TRAINING

Distribution Training School . Distribution Coach Development .

Distribution Leadership Training . Forward Thinking . Values in Action .

Performance Development Program & Team Development Program . Train the

Trainer . Keys to Supervision . Serious Injury Response Team . Union

Awareness & Avoidance Training

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WAREHOUSE MANAGEMENT SYSTEMS

Great Plains . Oracle . Red Prairie . Baan . QAD . Warehouse Advantage

EXE Technologies . MACS . DCS2000 . WARS . Passport . AS400

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MILITARY service

United States Army - Combat Medic / Veterinary Specialist . (USDA Food

Inspector equivalent) Honorable Discharge, 1984

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