Derek R. miller

**** ****** ***** ? Bethel Park, PA 15102

412-***-**** ? acabnt@r.postjobfree.com

profile: Healthcare Administration & practice Management

Highly motivated healthcare and business manager with recent MBA in

healthcare management complemented by 10+ years of management experience

with national companies, including Aspen Dental, Walgreens Pharmacy, and

Rite-Aid Pharmacy. Experienced in ensuring efficient and compliant

administrative and operations practices.

Successfully created and implemented patient retention improvement projects

throughout Pittsburgh branches. Worked closely with Aspen Dental staff to

ensure accurate revenue cycling, medical charting, and patient processing.

Received honors and recognition, such as excellence awards and high-level

district rankings. Experienced managing 15-60 associates.

PROFESSIONAL EXPERIENCE

Acosta sales and marketing, Pittsburgh, PA ? 2013-Present

Marketing and Merchandising Sales Representative

Provide expert marketing and merchandising consultations in major retail

chains. Focus on excellent vendor service and satisfaction. Complete

weekly department resets and new item introductions according to our client

contracts. Effectively monitor product deletes and outdated merchandise.

Accurately display new marketing materials and top shelf presentation of

new product launches.

Key Highlights:

. Ensure satisfactory results from required client accounts by

maintaining excellent customer service, providing new product updates,

and daily monitoring of category sales metrics.

Aspen Dental, Inc., Cranberry Township, PA ? 2011-2012

Practice Operations Manager

Upheld standards of excellence for patient flow throughout the practice.

Met with new patients regarding treatment plans. Oversaw staff of 15

working with a weekly budget of approximately $100K. Daily duties included

practice needs analysis, medical chart data entry, patient processing, and

diagnostic exam proctoring.

Key Highlights:

. Increased patient numbers and referrals through superb one-on-one

consultations regarding treatment plans.

. Contributed to brand imaging and profitability through focus on key

practice metrics.

walgreens pharmacy, Co., Pittsburgh, PA ? 2005-2010

Manager

Proficient accountability for daily store operations, including customer

service, inventory and shrink control, and meeting fiscal year sales goals.

Planned merchandising and reconfigured store layout for profit planning

inspections. Analyzed weekly operational statements to maintain and ensure

accurate merchandise inventory checks. Oversaw interviewing, hiring, and

training of all new hourly associates.

Key Highlights:

. Recognized for excellent performance and improvements, with promotion

from assistant manager to manager in less than 2 years.

. Expanded prescription count numbers through effective relationship-

building with current prescription customers as well as developing

relationships with new physician groups through practice detailing and

pharmacy marketing.

. Received special recognition for spearheading a management team ranked

#1 (of 28 stores) in the Pittsburgh/Ohio district in sales volume for

18 consecutive months. Directly responsible for a staff of 60

associates.

rite-aid pharmacy, Corp., Glassport, PA ? 2001-2005

Store Manager

Successfully managed 30+ employees, including 3 managers. Interviewed,

hired, and trained all department associates. Lead and directed assistant

managers on weekly price changes, department resets, warehousing, and

merchandising. Provided excellent customer service, leading to higher

customer retention rates. Scheduled associates to ensure smooth workflow

on a daily basis.

Key Highlights:

. Coordinated with sales teams to exceed sales and financial

profitability goals for the fiscal year by formulating detailed sales

plans and devising new strategies.

. Exceeded company standards for cash control through excellent

inventory level and shrink percentage maintenance.

. Took over a store that ranked 22nd in sales out of 25 stores within

the district and improved store ranking to 3rd in sales within 12

months.

EDUCATION

chatham university, Pittsburgh, PA

Master of Business Administration, 2012

Concentration: Business and Healthcare Administration

Overall GPA 3.8; Major GPA 3.9

Liberty University, Lynchburg, VA

Bachelor of Arts in Business Management, 2007

Overall GPA 3.5

Certifications

CPhT- National Pharmacy Technician Board, Certificate # 390***********

NAPSRx Pharmacology/ Pharmaceutical Program, Certification # 567852009

Technical Skills

MSOffice ? PeopleSoft ? SYSM ? NexGen Rx ? AS400

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