Customer Service Sales

UMANG NAGPAL

acabmo@r.postjobfree.com 502-***-****

OBJECTIVE

Leverage technical and business background with six sigma and project management tools in improving

products/processes that satisfy customers while contributing in new ways to company’s bottom line

PROFESSIONAL EXPERIENCES

HENKEL ADHESIVES

T echnical Customer Service Engineer, 2012 – Present

Innovate, improve efficiently and add customer value using Lean Six Sigma Black Belt and Project Management Tools

Lead and implemented successful technology and marketing projects in various industrial adhesive business units

Created process values maps, cost analysis, lab to manufacturing scale-ups and concept to commercialization

W orked with team of various sizes to find root cause, and recommend/implement new or improved solutions

Successfully developed patentable technology to potentially open new markets worth $5-10 million

DELOITTE CONSULTING

Business Technology Analyst, 2011 – 2012

Design custom technology products for Fortune 500 companies

Consulted customers based on best practices and industry trends

Successfully designed and developed custom technology products to meet customer’s business needs

UNIVERSITY OF WISCONSIN – MADISON

Research Scholar, 2006 – 2011

Innovate and develop novel polymeric materials to store 1TB/sq. inch in memory devices using nano-technology

Used research to recommend new materials f or use in memory devices in the semiconductor industry

Collaborated with researchers, engineers and scientists f rom across the globe to apply results in industry

Published results in six scientific journals and presented at four conferences in the USA and Moscow

ENTREPRENEURIAL BOOT CAMP – WAGENINGEN UNIVERSITY

T eam Leader and Lead Strategy Consultant, 2010

Create business plan for clothing made through ethanol waste reclamation

Lead a team of four to f urther develop the new technology and conduct market research and analysis

Won 1st prize and seed money (€ 10,000) to start company and further develop the technology

IMBED BIOSCIENCES

T echnology and Strategy Consultant, 2010

Create and implement entrepreneurial strategies for hi-tech medical startup with scope of $10 million revenue

Coordinated with inventor to develop feasible business plan to commercialize products developed in the lab

Aggregated information to create financial and non-financial milestones, benchmarking, broad-based market

pricing, employee and executive pay program design

st nd

Won 1 prize in Burrill Business Plan ($ 10,000) and 2 prize in WI Governor’s Business Plan competition

EDUCATION

UNIVERSITY OF WISCONSIN - MADISON

Doctor of Philosophy in Chemical Engineering and Minor in Business, 2011

Achieved Certificate in Business Entrepreneurship from the Wisconsin School of Business

GPA: 3.74/4.00; Business School GPA: 4.00/4.00

Among top five Chemical Engineering departments and top ten Business Entrepreneurship programs

UNIVERSITY OF MINNESOTA - T WIN CITIES

Bachelor of Chemical Engineering and Bachelor of Science in Chemistry, 2006

Graduated with Summa Cum Laude, Distinction, Dean’s List; among top three Chemical Engineering departments

INDIAN INSTITUTE OF TECHNOLOGY - KANPUR

Bachelor of Science in Chemistry, Transferred to University of Minnesota, 2004

Departmental Rank – 1/30; among top five Chemistry programs of Asia

PAID INTERNSHIPS

SAB CORPORATION LIMITED

Operations Research and Strategy Consultant, 2008 – 2011

Improve operational efficiency and product line f or asphalt manufacturing company with over 400 employees

Collected and analyzed employee feedback on how to increase operational efficiency and expand product lines

Received contract renewal to help company further increase efficiency and product line through more R & D

Implemented strategies to add five new products and increase efficiency by 30% within six months

BLUE HILL BY HAND

Strategy Consultant, 2008

Improve sales f or commercial jewelry company with revenue over $100,000

Identified problems in sales strategy; recommended ways to differentiate products and created new sales targets

Owner implemented changes to see 20% sales increase; later sold company for twice the initial valuation

MICRON ELECTRONICS

Summer Intern, 2006

Analyze novel materials to be used in semiconductor devices

Tested new materials to improve the line width roughness (LWR) in the patterns used in the lithography process

Successfully developed new way of analyzing materials and recommended new materials for applications

UNIVERSITY OF MINNESOTA – T WIN CITIES

Research Assistant, 2004 – 2006

Surface interactions analysis

Studied reactions and surface properties of various polymers such as PMMA and PS at their reacting interfaces

Analyzed properties such as morphology and tensile strength to describe new polymer formed at interface

Published results in scientific journal and work was presented at a conference

CARGILL INC.

Design Team Member, 2005 - 2006

Optimize production of glucose in manufacturing unit

Used Aspen custom modeler to predict conditions for plant operations to optimize production

Successfully demonstrated conditions to achieve optimized production

INDIAN INST ITUTE OF TECHNOLOGY – DELHI

Summer Intern, 2003

Develop new techniques to recycle petroleum products

Used various methods of purification and theoretical studies such as agglomeration kinetics

Successfully demonstrated new method to re-refine used engine oils to higher purification

PUBLICATIONS

Nagpal, U., Muller, M., Nealey, P.F. and de Pablo, J.J “Free Energy of Defects in Ordered Assemblies of Block

Copolymer Domains”, ACS Macro Letters, 1, 418-422, 2012.

Nagpal, U., Detcheverry, F., Nealey, P.F. and de Pablo, J.J “Morphologies of Linear Triblock copolymers from Monte

Carlo simulations”, Macromolecules, 44, 13, 5490-5497, 2011.

Nagpal, U., Kang, H., Craig, G., Nealey, P.F. and de Pablo, J.J “Pattern Dimensions and Feature Shapes of Ternary

Blends of Block Copolymer and Low Molecular Weight Homopolymers Directed to Assemble on Chemically

Nanopatterned Surfaces”, ACS Nano, 5, 7, 5673-5682, 2011.

Ji, S., Nagpal, U., Liu, G., Delcambre, S., Muller, M., de Pablo, J.J, and Nealey, P.F. “Directed Assembly of Non-

equilibrium ABA Triblock Copolymer Morphologies on Nanopatterned Substrates”, ACS Nano, 6, 6, 5440-5448, 2012.

Ji, S., Nagpal, U., Nealey, P.F. and de Pablo, J.J, “Three-dimensional Directed Assembly of Block Copolymers together

with Two-dimensional Square and Rectangular Nanolithography”, Advanced Materials, 23, 32, 3692-3697, 2011.

Detcheverry, F.A., Pike, D.Q., Nagpal, U., Nealey, P.F. and de Pablo, J.J, “Theoretically informed coarse grain

simulations of block copolymer melts: method and applications”, Soft Matter, 5, 4858-4865, 2009.

Zhang, J., Cole, P.J., Nagpal, U., Macosko, C.W. and Lodge, T.P., “Direct Correlation Between Adhesion Promotion and

Coupling Reaction at Immiscible Polymer-Polymer Interfaces”, The Journal of Adhesion, 82, 9, 887-902, 2006.

PRESENTATIONS

Nagpal, U., Detcheverry, F.A., Nealey, P.F. and de Pablo, J.J, “Theory and Computer Simulation of Polymers”, Moscow,

2010.

Nagpal, U., Detcheverry, F.A., Nealey, P.F. and de Pablo, J.J, “American Physical Society”, Pittsburgh, 2009.

Ji, S., Nagpal, U., Nealey, P.F. and de Pablo, J.J, “American Physical Society”, Portland, 2010.

HONORS AND ACHIEVEMENTS

Awarded ‘University of Wisconsin Leadership Certificate’ f or exemplary student contributions and achievements

(only five recipients from entire passing batch of 2011)

‘Minnesota Professional Engineers Foundation Scholarship’ f or exemplary contribution to engineering (only five

recipients from entire state of MN in 2006)

‘Frank Louk Scholarship’ and ‘Procter and Gamble Scholarship’ f or exemplary academic performance in the

Department of Chemical Engineering at University of Minnesota, Twin Cities (only recipient from class of 120)

‘2006 Sally Herz Memorial Scholarship’ f or outstanding academic achievement by the Department of Chemistry at

University of Minnesota, Twin Cities (only recipient f rom class of 140)

Honored for exemplary academic performance (top 5% of class) during the academic year 2003-04 at IIT Kanpur

TECHNICAL SKILLS

Lean Six Sigma Black Belt

Simulation tools: MINITAB, MATLAB, MATHEMATICA, FEMLAB, CONDOR, ASPEN

Programming tools: ANSI C, C++, JAVA

Modeling: Monte Carlo Simulations, Molecular Dynamic Simulations, CHEMOFFICE

Experimental: SEM, GPC, spin-coating

Trained and Certified in CRM and Energy Management Technologies

LEADERSHIP ACCOMPLISHMENTS

ENGINEERS WITHOUT BORDERS (2007-08): Organization oriented to international development work

Helped raise $60 million for building schools in Honduras while working with a team at University of Wisconsin

CHOI TAE KWON DO (2008-11): Student club providing free martial arts training

Lead officer to represent the club for all student events at University of Wisconsin, Madison

AICHE (2005-06): Professional organization for Chemical Engineers

As a treasurer, managed the finances f or all events organized by the University of Minnesota- Twin Cities chapter

T AU BETA PI (2005-06): The oldest engineering honors society in the USA

As a corporate relations officer, organized student events with keynote speakers for fifty attends or more

PRAYAS (2002-04): Organization f ormed by the students of IIT Kanpur to provide free education

Taught underprivileged children in villages that do not have access to formal education

LANDMARK EDUCATION (2002-present): Professional development and training company

Organized and led courses to train people in communication and presentation skills

TECHKRITI (2004): Annual week long technology f estival organized by students of IIT Kanpur

As a lead coordinator, trained five event managers for technical workshops and lectures

ANTARAGINI (2003): Annual week long cultural festival organized by the students of IIT Kanpur

As a lead coordinator, managed public workshops f or more than hundred attendees

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