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Manager Customer Service

Location:
Vijayawada, AP, India
Salary:
6lacs
Posted:
October 20, 2013

Contact this candidate

Resume:

ORACLE FUSION MIDDLEWARE ADMINISTRATOR

Venkatadri

Ph : +91-949******* Email ID :

******.**********@*****.***

Profile Summary

. 4+ years of IT experience as SOA &WebLogic Administrator with the

versions 8.x and 9.x and 10.x on Unix and Windows XP, for

Development, Production, and in QA environments. Having domain

knowledge in Telecom, Banking and Financial services.

. Extensively worked on SOA Oracle suite (BAM, OSB, HWF, mediator,

Rules Engine) administration, installation, configuration, tuning

and customization.

. Handling all the aspects of administration tasks such as day-to-day

site monitoring and maintenance, Installation, Configuration,

Clustering, Deploying Applications, Troubleshooting, Load

Balancing, Performance Tuning and Maintenance of SOA suite &

WebLogic Server.

. Extensive working experience in setting up multiple domains,

including Administration Servers, Managed Servers.

. Proficient in deployment and troubleshooting of JAR, WAR and EAR

files in domain and clustered environments of WebLogic server.

. Cluster Configuration - Horizontal Cluster, Vertical Clusters and

Deployment over clusters.

. Expertise in Installation and Configuration of Apache HTTP 2.0 Web

server.

. JDBC Connection Pool and Multipool configuration with Oracle.

. JMS Configurations-Connector Module, Connection Factory, Templates,

Stores, JMS Server, Distributed Destinations

. Strong experience with UNIX, Red Hat Enterprise Linux, Windows

XP/NT/2000.

. WebLogic Administration, Monitoring and Troubleshooting using Admin

Console.

. Good at Server Performance Tuning - Thread Dump Analysis, Core Dump

Analysis when Server crashed unevenly.

. Worked on security realm - Creating security roles, group policy,

user authentication, auditing and authorization.

. Theoretical knowledge Node Manager Configuration, SSL

certifications.

. Provided 24/7 on call support for production

Strengths

. Ability to work effectively with all levels of personnel and other

groups.

. Excellent team player with very good communication skills.

. Excellent written and verbal communications skills.

. Have excellent experience in Client Interaction.

. Good Knowledge of Software Development Lifecycle.

Professional Experience

Working as a Senior Software Engineer in Mahindra satyam, Hyderabad,

from july-2011 to till date

Worked as a software engineer in TECH-MAHINDRA Pune from may-2009 to

june-2011.

Education Profile

B.tech from J.N.T.U, Hyderabad in 2008.

Technical Skills

Operating Systems : Windows NT/XP/2000, UNIX, Linux8.0.

Middleware technologies: weblogic11g, SOA 11g (BAM,OSB, Human Work

Flow, mediator, Rule Engine),

Languages : Java, HTML, XML

J2EE Technologies : JSP, Servlets, JDBC.

Version Control Tools : SVN and CVS

Tools& Utilities : putty, winSCP, TOAD, and Samurai.

Application Servers : BEA WebLogic 8.1, 9.2, 10.x,(11g).

Web Servers : Http Apache 2.0.

Database : Oracle11g

Project Profile

Project #1:

Project Name : YODEL (Your Delivery)

Client : HDNL (Home Delivery Network Ltd)

Domain: Logistics

Duration: July2011 to tilldate

Role: SOA Administrator

Project Description: Home Delivery Network Limited is the UK's largest

dedicated home delivery service. With over 90 years

combined experience, deliver parcels on behalf of

major clients to every postcode ... every day.

From fragile fresh flowers to bulky home furniture a

network of

parcel depots and specialist delivery hubs provide

Responsibilities: bespoke delivery and collection services .

Installed and Configured various environments as per

client required

Installation and Configuration of products FMW

products (Web logic & SOA).

Deploy SOA Composite Applications Backing up and

recovering Oracle SOA Suite 11g

High availability with Oracle SOA Suite 11g, Oracle

OSB Suite 11g

Creating new domain, Managed instance and Node manager

Configure and Administer Oracle SOA Suite 11g and its

components

Monitor, troubleshoot, and tune Oracle SOA Suite 11g

components

As part of daily activity, healthy monitoring of

server, domains and application

Performance tuning of weblogic, SOA.

Installation, Configuration, Clustering, Deploying

Applications, Troubleshooting. Configuring multiple

domains, including Administration Servers, Managed

Servers. Machines, Node managers in different cluster

environments.

JDBC Connection Pool and Multipool configuration with

Oracle.

Installed various adapter as per project and client

required

Project#2:

Project Name

Client : Wholesale Citiworks.

Duration : Citigroup, USA

Role : july 2010 to june2011

Environment : WebLogic Administrator.

: WebLogic Server 8.1, Apache HTTP Server 2.0, Unix

and Windows XP,

Team Size Java/J2EE, JSP, Struts Framework, Hibernate, Citrix

Description: RAD, TOAD, ORACLE10g

:7

Citiworks is Citi Mortgage Inc.'s imaging and workflow

system for managing a loan after a borrower contacts

Citi Mortgage till the time it is approved. It is an

application providing immediate online access to loan

data and documents. Citiworks eliminates the physical

file from the floor and integrates with the existing

CFI loan database system. It provides an automated way

of organizing work and moving customer information

between employees. This is called a workflow.

Citiworks allows more than one person to access loan

Contribution: related file at one time. It also reduces cycle time

and risk of lost files, eliminates errors, enhanced

customer service and improves process controls. Once

approved, loan goes to the Servicing.

Install and configure new Web and Application servers

and related hardware under the direction of Citigroup

onsite coordinator.

Configure Web Logic Servers in a Cluster solution for

High Availability, Load balancing and fail over

support.

Involved in Deployment the Citiworks application as,

.war and .ear files in Dev/Stage and production mode.

Involved in Configure JDBC Connection Pools, Multiple

Pools and Data Source.

Analysis of Log files.

Analysis of Web Logic and Apache Deployment

Descriptors.

Involved in Trouble Shooting and JVM Performance

Tuning.

Providing 24/7 Support for all modules of Citiworks

Application.

Investigating on the issues and fixing them.

Replicating the development issues, if issue is

reproducible at our end then try to fix it or file

Change Request and escalate to Product development

team.

Project3: In case of Runtime issue, gathering runtime files like

Project Name thread dumps, core dumps then analyze them and

Client identifying the problem.

Duration Involved in Monitoring all the Web Logic resources

Role like Admin and Managed Servers, Clusters, Machines,

Environment Node manager, JDBC connection pools, Data source and

JMS components.

Analysis of the specifications provided by the

Team Size clients.

Description:

:TeliaSonera Telecom Services

: TeliaSonera, SWEEDAN

:may-2009 to june-2010

: WebLogic Administrator

: WebLogic Server 8.1, Apache HTTP Server 2.0, UNIX

and Windows XP, Java/J2EE, JSP, Struts Framework,

Contribution: Hibernate, Citrix RAD, TOAD, ORACLE9i

: 10.

TeliaSonera's mission is to provide network access and

telecommunication services that help people and

companies communicate in an easy, efficient and

environmentally friendly way. It creates value by

focusing on delivering a world-class customer

experience, securing the quality of organizations

networks and having an efficient cost structure. It

deals with the customer interaction with company when

they need to get the service and provide the support.

Involved in installation of Web Logic server 9.2.

Deploying various enterprise applications and

monitoring the application status.

Provide support to Production, UAT, Development

environments.

Monitoring of Web and Application server status using

Admin Console.

Maintaining clustered environment for various

Applications.

Monitoring and analyzing resources, Standard logs,

application logs and domain logs.

Patch installation to applications, and application

server.

Work closely with vendors to facilitate appropriate

changes when needed.

Deploying applications to various production

environment using deployment tools.

Preparing RCA for Major incidents.



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