Customer Service Security
Resume:
VICTOR ORLANDO HARMON
FAIRBURN, GA
********@*****.***
QUALIFICATIONS
• More than 10 years’ successful experience in customer security service and support with recognized
strengths in security operations, safety practices, incident investigations and enforcement procedures.
• Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Microsoft
Excel, WordPerfect, Microsoft Word
• Task oriented individual, ability to sue time management while handling a variety of responsibilities
effectively.
• Ability to train, motivate, and supervise security service personnel.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
• Highly organized with excellent communication skills enabling interaction with associates and all levels.
SYNOPSIS OF ACHIEVEMENTS
• Qualified Security Master/Officer • Certified Technical Soccer Coach
• Certified Cricket Coach • FIFA Certified Olympic Solidarity Soccer Coaching
EMPLOYMENT SUMMARY
8/2011 – 8/2013
Air Care Limited, Hamilton, Bermuda 2011 –
2013
Storage/Warehouse Agent and Customer Service Representative
1. Assist in shipping and receiving, unloading trucks, auditing available merchandise, and matching
purchase orders to sales orders.
1. Reviewing customer orders, work orders, shipping orders, or requisitions to determine items to be
moved, gathered, distributed and shipped.
2. Recording amounts of material or items received or distributed via appropriate computer software.
3. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
service.
Fairmont Hamilton Princess Hotel, Hamilton, Bermuda
Security Officer (On call)
1. Patrolling lobbies, corridors, restrooms, and entrances.
2. Inspection of safety devices and alarms.
3. Operating camera surveillance and alarm console; responding to and investigating
concerns and complaints.
4. Wrote reports of daily activities and irregularities such as equipment or property
damage, theft, trespassing by unauthorized persons, or any other unusual
occurrences deemed a security concern.
Bank of Butterfield (BNTB), Hamilton, Bermuda 8/2010 2/2011
Security Officer (Temporary 6 month assignment)
5. Responsible for monitoring, patrolling premises to prevent theft, violence or infraction of rules.
6. Responsible for transporting money to other Financial Institutions.
7. Monitor alarms and close circuit TV cameras and computers for proper security codes, passwords for
entry/exit of Bank facilities.
8. Main safe and secure environment for customers and employees.
Safeguard Security, Bermuda Hospital Board, Hamilton, Bermuda 2/2010 8/2010
Security Officer (Midnight Shift)
9. Responsible for the protection, safeguarding and security of assets, personnel, clients and visitors.
10. Investigated and wrote reports on accidents, incidents, suspicious activities, safety and fire hazards and
other security situations.
11. Provide any required assistance to employees, clients and visitors to the hospital.
12. Performs periodic and random security inspections and prepares reports as necessary.
Vornado Royalty Guard Management Service Corp., New York, NY 1/2004 1/2010
Dock Security Guard
13. Responsible for clearance of all incoming deliveries/packages for operating businesses.
14. Performed periodic and random security inspections and prepares security reports. Issue security citations
as required in standard operational procedures.
15. Prepares personnel actions and forms to request security clearance, special access and maintains records.
16. Assist in the administration of automated security systems. Maintains records for periodic secure systems
inspections with customers and clients.
ADDITIONAL EMPLOYMENT
Barbados National Under 17, Soccer Team, Bridgetown, Barbados, W.I. 1/2001 1/2003
Head Coach
17. Directed the Physical Training regime of the National Junior Team.
18. Consulted with fellow coaching staff and administration to develop seasonal training program.
19. Developed youth focused programming to better the player’s physical as well as psychological fitness for
competitions and matches.
20. Ensured compliance with safety regulations and standards.
Alma Parris Secondary School, Speightstown, Barbados, W.I. 1/2001 1/2003
Physical Education Teacher and Coach
21. Conducted and taught Physical Education courses to students from Grades 7 12.
22. Coached soccer and cricket to the school’s varsity teams.
23. Developed and managed after school physical education program for 50+ special needs students.
JCL Collection Agency, St. George, Barbados, W.I. 1/2001 1/2002
Collection Specialist (Part time)
24. Assisted delinquent clients with payment arrangements to settle past debts.
25. Performed customer telephone inquiries.
26. Worked closely with clients to bring accounts current.
Lowell Light Manufacturing Corp, New York, NY 1/1986 1/2000
Shipping Clerk/Packer
27. Packing of Theater Lighting Equipment.
28. Consignment shipping of theater lighting equipment.
29. Light typing and data entry to prepare invoices for shipments.
30. Responsible for making arrangements for pick up by carrier specified on the customers purchase order
which is conveyed for shipping materials to the Department supervisor for approval.
EDUCATION AND ADDITIONAL TRAINING
Security Training /Customer Service First AID Training
• •
Emergency Skills Police Awareness
• •
Bomb and Explosive Training Prevention and Safety (FBI)
• •
Plyometrics Fire Guard Preparations
• •
Physical Fitness Soccer Coaching Fundamentals
• •
Ball Handling Drills Aerobic Exercise
• •
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