Customer Service Manager

Mahnour Magsi Baloch

Accounts Receivable/Credit Control Manager

*************@*******.***

Summary

Seeking a challenging position that will utilize my analytical skills in the area of Accounting, Public realtions or

Business management.

Excellent speaker, friendly, team player, diligent office worker, with positive attitude.

Always willing to learn and build on my skills and take in more responsibilities.

Experience

Accounts Receivable / Credit Control Manager at Computer Company

July 2004 - Present (9 years 4 months)

• GSA (General Services Administration) - U.S. Government contracts, Supervising the GSA team in two

locations, New Mexico, and in California (Head Quarter). Providing quotes, communicating adequately with

US government recruits, managing and completing the project on or before deadline, develop and maintain

solid working relationships with colleagues and customers, resolve issues creatively and in a timely manner,

effect change and execute proposals, negotiate, achieve set goals and targets process. Process orders/invoices,

RMA’s, customer service, PO approvals, collection calls, verifying payments, and recording accounting

records.

•Supervise two accounting clerks in A/R and RMA Departments, in California and at the UK office.

•Maintain accuracy of accounting records

•Building a rapport with customers in a professional, courteous manner

•Handle over 200 customer accounts, including government entities in regards to Accounts Receivable

•Authorize daily sales orders for customers by verifying sales tax, shipping costs, EWR fees and cost of

goods

•Generate invoices on approved sales orders using company software

•Utilize analytical, detail oriented skills to investigate discrepancies between vendor invoices and internal

sales orders

•Perform credit checks on potential customers by obtaining current bank information from their financial

institution(s) to determine credit approval and credit limit based on financial information gathered from bank

and vendor references.

•RMA approval from vendors and RMA approval notices

•Collection calls, insuring that customers are paying in a timely fashion

•Meet with client to enhance business relations, sometimes lunch business meetings

Lead Teller at Bank of America

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September 2001 - October 2005 (4 years 2 months)

Executed all tasks according to Bank policies and procedures

. Processed checking and savings account transactions including MasterCard/VISA transactions. Issued

cashier checks, traveler checks and money orders. Issued and redeemed bonds.

. Leveraged a deep understanding of bank services to assist customers with general questions on checking &

saving accounts

. Maintained favorable customer relations through proper handling of all collection and disbursement

functions

. Assisted customers with entry to safe deposit boxes, ensuring all bank procedures were adhered to in the

process

. Responsible for maintaining adequate working funds as required by Bank policy and government

regulations

. Responsible to balance the cash drawer on a daily basis with minimal discrepancies

Escrow Assistant at Fidelity National Title

January 2004 - July 2004 (7 months)

• Administrative support for the escrow officer

• Handling clerical duties, maintaining files, creating correspondence.

• Organizing paperwork that has to do with the opening, maintaining and closing of escrow accounts.

• Predominantly administrative, additionally interact directly with customers to offer advice on the escrow

process itself.

• Ability to work quickly and accurately under time constraints.

Development Operations Specialist at Flextronics International Inc

August 2000 - March 2002 (1 year 8 months)

. Administered product line inspection for Palm One Products

. Executed quality control of high complexity products from vendors

. Administered testing of products to insure accurate readings of blood sugar

Volunteer Experience

Chaplin at Stanford Hospital & Clinics

January 2004 - Present (9 years 10 months)

Visiting patients on a weekly basis, helping the elderly by being in contact once they discharge from the

hospital, interpretation of a language between the patient and a doctor.

Languages

English (Native or bilingual proficiency)

Persian (Native or bilingual proficiency)

Arabic (Elementary proficiency)

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Skills & Expertise

Excel, Microsoft Word, Powerpoint, QuickBooks,

SBT accounting software.

Cash Receipts

Great Plains Software

Accounts Receivable

Bank Reconciliation

Invoicing

Cash

Invoice Processing

Year-end Close

Account Reconciliation

Accruals

Accounts Payable

Customer Service

Journal Entries

Account Management

Peachtree

Finance

Credit

Education

Harvard Extension School / Harvard University

Post Graduate / Distance Learning Studies, Accounting and Finance, 2013 - 2013

University of Phoenix

Bachelor's degree, Business, Management, Marketing, and Related Support Services, 2008 - 2012

Grade: A

Stanford University

Continuing Studies, 2012

Activities and Societies: Volunteering for Stanford University and Stanford Hospital.

Mission College

General Studies, Accounting, 2006 - 2008

Grade: A

Computer Training Institute

Computerized Accounting Specialist Ceritificate, Accounting and Finance, 2000 - 2002

Grade: A

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Interests

Volunteering for Orphanage non-profit Organizatrion, along with Stanford University and hospital. . Hobbies:

Sports, reading, horse back riding, golf, Interior designing, and Fashion designing.

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Mahnour Magsi Baloch

Accounts Receivable/Credit Control Manager

*************@*******.***

Contact Mahnour Magsi on LinkedIn

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Contact this candidate