Customer Service Manager

Michael S. Smoot

***** *********** ******, ********* *****, Colorado 80126

Home/Cell: 760-***-****

Objective: To obtain a long-term position with an established company that offers the opportunity for advancement

and growth.

Summary of Qualifications: I recently separated from the United States Marine Corps after serving for 9 years.

During that time I served in multiple positions that allowed me to progress as a person as well as develop as a

leader, manager, and mentor. These positions include systems/network administrator, radio reconnaissance team

leader, and recruiter. My responsibilities included the following duties.

Systems/Network Administrator

- Serve as Systems Support Platoon (SSP) Sergeant, responsible for the accountability

the nearly 40 Marines in SSP ensuring pertinent information is passed up and down the

chain of command.

- Maintain platoon databases to ensure accurate personnel, billeting and recall rosters.

- Serve as systems administrator for three classifications of networks, Non-secure Internet

Protocol Router (NIPR), Secure Internet Protocol Router (SIPR), and Joint Worldwide

Intelligence Communications System (JWICS).

- Coordinate efforts with adjacent units on theater networks (NIPR, SIPR, JWICS) to

ensure constant, uninterrupted communications are available throughout the Tactical

Fusion Center (TFC).

- Provide secure Video Tele-Conference (VTC) capabilities to the Marine Expeditionary

Force (MEF) Commanding General and staff.

- Maintain the Trojan-Lite satellite communication system providing Top Secret/Special

Compartmented Information (TS/SCI) access to the Tactical Fusion Center (TFC).

- Provide system administration and computer technical support to more than 200

computers, 5 domain controller servers and 3 Microsoft Exchange servers in the TFC

helpdesk.

- Maintain the Global Broadcast System providing a broadband satellite circuit to

download intelligence data.

- Track, prioritize, and manage all trouble calls that the Network Operations Center (NOC)

is tasked with.

- Ensure all trouble calls and requests the NOC is tasked with are handled with

professionalism, timeliness, and reliability.

- Responsible for the creation and maintenance of the Network Operations Center shift

schedule.

-

Radio Reconnaissance Team Leader

- Develop, implement, and supervise a training plan designed to prepare my team to support

Signals Intelligence (SIGINT) missions in support of Reconnaissance units and other

Special Operations Units.

- Ensure my team maintains competency in the core military skills necessary to conduct

reconnaissance operations and SIGINT operations.

- Supervise the maintenance and accountability of all equipment, vehicles, and personnel

assigned to my team.

- Ensure continued professional development of the Marines on my team through

consistent evaluation and counseling.

- Responsible for the proper employment of my team and its equipment in support of

mission requirements.

- Brief the platoon and company staff regarding team capabilities as well as team level

training events conducted in garrison and the field environment.

- Conduct mission planning in accordance with mission tasking.

Recruiter

Obtain names, generate referrals, prospected, screened, sold and processed applicants for enlistment

-

and shipment to recruit training.

- Maintain contact with, encourage and motivate enlistees before and during recruit training.

- Proficient in the use of systematic recruiting and professional selling skills.

- Enlist and ship applicants of the required quantity and quality.

Customer Service

- Daily interaction with school officials, teachers, counselors, parents and law enforcement officials.

- Provide applicants with up to date information and opportunities available in the Marine Corps.

- Handle concerns of applicants and their family members about enlistment into the Marine Corps.

Education

- High School Diploma

- Network + Certification

- Marine Corps Recruiter School (Sales and Communications)

Miscellaneous

- TS/SCI with SSBI valid through October 2017

- Experience with Active Directory, Cisco switches and routers, VOIP phones, Ethernet and fiber optic

cabling and tipping, satellite communication systems, Microsoft exchange, exposure to LINUX and

UNIX.

- Expert rifle and pistol qualifications

REFERENCES:

SCOTT WALL

GUNNERY SERGEANT USMC

HOME ADDRESS: 23682 E. CHENANGO PL.

AURORA, CO 80016

**********@*****.***

*****.****@*******.****.***

WORK: 303-***-****

CELL: 850-***-****

BRIAN RAGSDALE

STAFF SERGEANT USMC

HOME ADDRESS: 8996 W. BOWLES AVE.

LITTLETON, CO 80123

*****.********@*******.****.***

WORK: 303-***-****

CELL: 720-***-****

ROGER ESTEBAN

MASTER SERGEANT USMC

HOME ADDRESS: 5171 SHARON DR

VIRGINIA BEACH, VA 23464

*****.*******@****.***

CELL: 808-***-****

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