Manager Project
Resume:
SANDRA THOMPSON **** Valley View Dr. Hurst, TX ***53
***********@***.***
Seeking a position with a dynamic company willing to utilize an individual who possesses self-motivation, is goal oriented and
looking to advance within the company.
Individual Strengths
Highly motivated, creative, and organized. Detail oriented in providing the highest quality of workmanship. Analytical individual
capable of adapting to shifting priorities, adjusting timelines in a multi-task environment. Outstanding interpersonal, written and
verbal communication skills. Able to successfully communicate with internal and external customers at all levels.
.
Professional Experience
HomeMax Imports, Irving TX – Operations / Customer Service Manager April 2013 - Current
• Management of all walk in and phone orders
• Routine back order management
• All quality issues
• Return management and credit memos
• Daily Invoicing
• Warehouse management
• Logistic and marketing maqnagement
Office Resource Group, Carrollton TX – Project Manager / Warehouse Manager March 2012 – October 2012
Manages day-to-day client interaction.
Sets and manages client expectations.
Develops lasting relationships with client personnel that foster client ties.
Communicates effectively with clients to identify needs and evaluate alternative business solutions.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Builds a knowledge base of each client's business, organization and objectives.
Installation of modular furniture and corporate moves
Responsible for the entire operation of business, including meeting with clients to assess their needs and develop
installation and move plans
Develop proposals and negotiate contracts
Hire and supervise teams as well as train new hires on installation of work stations
Perform quality control for all projects
Administrative responsibilities include, invoicing and accounts payable/receivable, scheduling of 25+ employees, payroll
and reporting
motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met;
training staff and monitoring their performance and progress
communicating with other departments, staff groups and customers
overseeing stock control and processing orders; • ensuring quality, delivery and budget objectives are met
delivering and fulfilling objectives and directions from the operation's headquarters
responding to and dealing with customer communication by email, fax and telephone
keeping stock control systems up to date and planning future capacity requirements
producing regular reports and statistics on a daily, weekly and monthly basis
briefing team leaders on the issues for that particular day
ensuring the health, safety, cleanliness and security of the work environment
Overseeing the planned maintenance of vehicles, machinery and equipment.
DFW Modular, Hurst Texas – Owner June 2003 – December 2012
Installation of modular furniture and corporate moves
Responsible for the entire operation of business, including meeting with clients to assess their needs and develop
installation and move plans
Develop proposals and negotiate contracts
Hire and supervise teams as well as train new hires on installation of work stations
Perform quality control for all projects
Administrative responsibilities include, invoicing and accounts payable/receivable, scheduling of 25+ employees, payroll
and reporting
Complete control of all marketing and advertisement
EDC Mover – Account Manager December 2011 - March 2012
• Manage large accounts including billing and return manifests for return truck
• Manage 6 National accounts including billing and return
• Manage all the finances of the account in question
• Look after all the financial details of the accounts
• Maintain a good communication process with the clients
• Advice the client whenever they require your help, irrespective of time and date
• Check the balances of account on a regular basis
• Track all the financial data regarding the account and tally it
• Provide reports as and when required by the client
• Maintain complete confidentiality regarding the account of the client
PrimeLending – National Facilities Coordinator August 2010 – July 2011
• Coordinate and order corporate inventory as needed
• Responsible for supervising all installation and construction in all branches nation wide
• Track and report Maintenance Agreements and Service Needs – Generator, Air Conditioner, and other items may need
to be listed
• Purchase and coordinate furniture for branch and corporate offices nation wide
• Purchase and coordinate utilities and construction for branch and corporate offices nation wide
• Purchase and coordinate computer orders for branch and corporate offices nation wide
• Receive and allocate invoices for movers, computer, construction, and utilities as applicable
• Work other tasks as assigned when needed
• Assist in any administration duties that need to be done. I am always back - up for any one that is out of the office.
Coventry Health Care – Medicare Specialist September 2008 – July 2010
Generate production reports for use by GM and Sales Manager which include but are not limited to: complaint ratios,
close ratios, open leads and Ad Hoc as requested
Manage incoming applications from brokers, captive agents and Medicare. Obtaining missing information, entering into
system, batch preparation and submission
Conduct Risk Adjustment and HEDIS member calls to promote preventive services to members
Perform general administrative duties and special projects as requested
Investigate broker issues as related to missing certification and appointment paperwork
Responsible for managing and direct oversight of supplies and sales collateral utilized by plan/sales staff
Licensed as / Qualified for General Lines Agent Life Accident, Health & HMO with in the state of Texas
Quality Installation Services, Watauga, Texas January 1999 – April 2001
Responsible for accounts payable/receivable
Payroll and tax reports, coordinated scheduling for 40+ employees
JB Express, Grand Prairie, Texas February 1998 – December 1998
Dispatched work orders to drivers for delivery on Nextel System
Performed data entry for all work orders and other clerical responsibilities
Custom Leather Designs, Hurst, TX January1995- February 1998
Performed general clerical/receptionist duties
Assisted customers with orders
Education
LD Bell High School, Hurst, TX 1994 - 1998
Personal References:
Jef Buster
Sales Manager
Wurth
Christine Liberato
VP / Director
Molina Heath Care
Matthew Clarke
Safety Manager
McCarthy Construction
Ross Lowe
Owner / CEO
Office Resource Group
469-***-**** Office
214-***-**** Cell
Contact this candidate