Engineer Training
Resume:
Noel Lackey,
Athlone, County Westmeath
****.******@*****.***
Summary of Training Qualifications:
Certificate in Training and Continuing Education (First Class Honors
FETAC Level7) NUI Maynooth.
Teacher Training Diploma in continuing Education in ICT Skills FETAC
Level 6 (Distinction).
Train the Trainer FETAC Level 6 (Distinction).
Diploma in Information Technology.
Microsoft Office specialist.
Training
Manager
Promoted
. Carried out training needs analysis with all customers.
.
Instit
uted
progr
am
chang
es
to
meet
train
ing
goals
.
.
Coordi
nated
inte
rnal
and
exter
nal
train
ing
progr
ams.
.
Design
ed
and
devel
oped
curri
culum
s
and
instr
uct
cours
es
accor
ding
to
the
custo
mer's
requ
ireme
nts,
. For
group
s of
up
to
20.
.
Create
d
train
ing
manua
ls
and
cours
e
mater
ial
for
all
train
ing
progr
ams.
.
Acted
as
liais
on
betwe
en
manag
er,
instr
uctor
s,
super
visor
s
and
train
ees.
.
Devise
d
evalu
ation
inst
rumen
ts
to
analy
ze
perfo
rmanc
e.
.
Contin
ue
to
prese
nt
cours
e
world
wide
as
requi
red.
Technical
Trainer
.
Course
pres
entat
ion
to
both
Erics
son
staff
and
Custo
mer's
worl
dwide
.
.
Course
deve
lopme
nt
and
prepa
ratio
n.
.
Mentor
ed
new
train
ers
as
part
of
the
compa
ny
mento
ring
progr
amme.
.
Presen
ted
train
the
train
er
progr
amme
as
part
of
the
new
emplo
yee
induc
tion
progr
amme.
I have spent 35 years working in the Telecoms industry in various roles
including most recently as a Quality Engineer.
Work History:
Ericsson was initially a manufacturing environment during this time I
worked as a Facilities Department engineer, working as part of a Project
team which was responsible for fitting new buildings to state of the art
level and moving 300 people into each new facility in Athlone, Beechill and
Dun Laoighre, and changing each of these facilities from Manufacturing to
Software houses.
During my Career within Ericsson I have held the following roles:
. Telecom Training management
. Teaching worldwide as a technical trainer.
. Computer training for external companies.
. Quality Engineer
My responsibilities in the Training roles included:
. Total project responsibility for all facets of budgeting,
troubleshooting, installations, and maintenance for various desktop
operations, hardware, and software.
. Working closely with internal/external IT departments both nationally
and Internationally to ensure that all policies are implemented correctly
and that the correct configuration of Hardware/Software are available at
all times to the customer.
. External customers would regularly require specific tailored training
on their own 3rd party software and how it could interact seamlessly with
Ericsson or other software, my role would be to develop an in-depth
understanding of both software packages, create the course material
(slides/Handouts/exercises) and ensure they worked seamlessly; once this
was achieved I would also provide the required training, all completed
within agreed budget limits.
. Actively implement a continuous programme of improvement based on
feedback from Customer/Student/end user and current best practice within
the industry.
In the role of Quality Engineer:
My responsibilities included:
. Provided Quality support to technical areas which included analysis of
data, document reviews.
. Tracked actions to completion and performed quality checks at each
handover stage.
. Design Process expert and a member of Design forum within Ericsson.
. Quality Metrics Analyst.
. Provided training to both internal and external companies.
. Consulted with external companies on a good quality process
. Conducted internal Quality Audits/Assessments for both process and non-
process activities
. Moderated Root cause analysis meetings.
. Tested new statistic tools for use within Ericsson.
. Helped teams transition to a more agile Wow (Way Of Working).
. I regularly presented a course called Presentation and
communication Skills, which focused on developing strong communication
skills whether in person or on the phone, I have regularly presented this
and various other courses to internal staff and customers worldwide.
. I have very strong sense of Customer service and attention to
detail with excellent written and oral communication skills.
. In addition to the above strengths, as a trainer, I possess a
unique talent for delivering highly complex technical information into
terms and concepts that the end users can readily grasp. Furthermore, I am
multi-task oriented, enjoy a challenge,
. I have a passion for learning and increasing my knowledge.
I thank you for reading my CV and look forward to discussing it further
with you.
Yours Sincerely,
Noel Lackey.
Noel Lackey
3, Abbey Road,
Coosan,
Athlone,
County Westmeath.
Phone: (087)
6683202
Email:
****.******@*****.***
SUMMARY OF QUALIFICATIONS
Fifteen years experience as a Training Manager and Trainer in both
corporate and public sectors. Delivering training worldwide.
Five years experience as a Quality Engineer
Strong background in developing company training programs and computer
based instruction.
Skilled in organisation, leadership, management and problem solving.
Comfortable with Windows, Unix, Linux, Word, Excel, PowerPoint, Outlook,
and Telecommunications software.
Certifications: Certificate in Training and Continuing Education (First
Class Honors FETAC Level 7) NUI Maynooth, Teacher training Diploma in
continuing Education in ICT Skills FETAC Level 6 (Distinction), Train the
Trainer FETAC Level 6 (Distinction), Diploma in Information Technology,
Microsoft Office specialist, EIQA Certificate in Quality Management, SQT
Statistics for Industry, IRCA Certified QMS Auditor, IQC Internal Auditor,
Apollo RCA Analysis for Practitioners, College Certificate in Health and
Safety (Dublin City University), City and guilds in Computer Aided
Draughting and Design using AutoCAD.
PROFESSIONAL EXPERIENCE:
Hitec Education ltd (15/4/13 - 19/7/13)
Position held: IT Trainer
. Currently presenting Information Technology Applications - Minor Level
3 in FAS training Center, Mount Lucas, Daingean, County Offaly.
Ericsson Quality Engineer (2008 - Jan/2013)
In the role of Quality Engineer, my responsibilities included:
Provided Quality support to technical areas which included analysis of data,
document reviews.
Initiate the corrective Action process, Track actions to completion and performed
quality checks at each handover stage.
Design Process expert and a member of Design forum within Ericsson.
Quality Metrics Analyst, identify fault trends and initiating Corrective
Action/RCA process.
Provided training to both internal and external companies.
Conducted internal Quality Audits/Assessments for both process and non-process
activities
Moderated Root cause analysis meetings.
Tested new statistic tools for use within Ericsson.
Helped teams transition to a more agile Wow (Way Of Working).
Consulted with external companies on a good quality process, ensure compliance
with all standards. This allowed me to keep up to date with the latest ways of
working within the quality world and to implement this information into the daily
work flow.
Actively implement a continuous programme of improvement based on feedback from
Customer/Student/end user
and current best practise within the industry.
Ericsson Training Manager (01/2000 - 2008)
Carry out training needs analysis with all customers, implement agreed training
plans,
resolve customer complaints
Institute program changes to meet training goals.
Coordinate internal and external training programs.
Design and develop curriculums and instruct courses according to the customers
requirements,
For groups of up to 20.
Create training manuals and course material for all training programs.
Act as liaison between manager, instructors, supervisors and trainees.
Devise evaluation instruments to analyse performance.
Ensure all trainers are kept in a continuous re-training loop to ensure they are
completely up to date
With the current practices and Legislation regarding their area of expertise.
Present technical and non-technical training to Ericsson staff and customers
worldwide.
Ericsson Technical Trainer (06/95 - 01/2000).
Duties: I also work as a Technical Trainer, the job entails course presentation to
both Ericsson staff
And customer's worldwide; other responsibilities include course
development/preparation.
I was also required to self-learn highly technical and complex courses and deliver
them at very short notice.
It is also my Responsibility to ensure that new trainers become part of a
mentoring programme,
which includes ensuring They participate in the "Train The Trainer" progamme and
are assigned a mentor
for the first six months, of their training schedule, this program serves two
purposes,
it re-assures the new trainer that they are Presenting the course correctly and it
allows the course
to be monitored from a quality point of view.
Other positions held.
I worked in the facilities Department during a time of great change for Ericsson.
In the early eighties,
Ericsson made a decision to cease hardware production and concentrate on software
development.
As a result of this decision I worked as part of a Project team which was
responsible for fitting out a new
factory to state of the art level and moving 300 people into this new facility. The
next phase involved fitting out the
existing facility as a state of the art software house.
I was also part of the Project Team that oversaw the building of/fitting out of a
software facility in Beechill
Dublin and a similar facility in Dun Laoighre.
During this time I was also the company Safety Officer with responsibility for all
safety aspects on all sites.
This involved the setting up of safety committees in all locations, carrying out
safety audits and overseeing
the implementation of safety initiatives such as, maintaining a strong link to the
local fire service by inviting
them to visit the facilities on a regular basis to familiarise them with the
building layout, supplying up to date
plans of each facility as layout changes were made.
ECDL trainer for Information Providers (Longford) and Offaly Computers Ltd.,
(Athlone).
Duties: I also carry out ECDL training for external companies, such as Information
Providers and Offaly
Computers Ltd., providing training in both basic and advanced Microsoft Products.
On completion of the
Course the students should achieve certification by completing the ECDL exam.
Tuition can also be
Provided on a one to one basis.
Technical and Non - Technical training in Athlone Institute Of Technology.
Duties: On request from the I.T. Department of Athlone Institute of Technology I
provide training to their
students in Presentation Skills, this enables the students to prepare and present
their final year presentation.
A five day version of this course also exists called "Train The Trainer", this
gives the students a chance to
practice their skills in a real environment and also teaches them about different
culture,
handling difficult students etc.,
Strength's:
Strong interpersonal and communication skills
Ability to work autonomously
Strong organizational skills
With all of the positions it was required to provide a flawless transition.
Circumstances resulted in minimal training and a great deal of self-learning. I
have a passion for self-learning and improvement.
4. Hobbies:
C Computers, Music, Cinema
5. Referees:
AAvailable on request.
Contact this candidate