Human Resources Manager

Donna Charles, CPhT, MSOL

Columbia, SC

**********@***.*** - 803-***-****

WORK EXPERIENCE

Human Resources Manager

Lowes - Lexington, SC - August 2011 to Present

Serve as consultant to management and employees on various HR related issues including, but not

limited to, corrective action, legal issues, terminations, reductions-in-force, open-door policy, performance

reviews, organizational planning and Employee Assistance Program. Review, investigate, and respond to all

internal and external charges/complaints or inquiries such as compliance hotline calls, unemployment claims,

employee grievances, ADA, and worker's compensation issues.

Responsible for recruiting and ensuring selection, placement, promotion, transfer, and separation of

employees is consistent with company policy and complies with local, state, and federal law.

Promote a friendly and diverse workplace where employees are motivated to provide superior customer service

and clearly reflect and support the Lowe's Vision.

Investigate disputes by collecting information relevant to the case (e.g., interviewing the parties involved).

Protect the confidentiality of all affected parties in sensitive issues.

Partner with managers to establish consistent practices, training, and other steps that increase morale and

minimize employee relations problems.

Ensure store management team understands key employment laws and Lowe's policies and applies them

consistently.

Follow corrective action policy; ensure appropriate documentation is placed in employee files. Ensure

employees are counseled under direction of appropriate manager.

Assist locations with coordinating any community and public relations efforts to project the company’s good

corporate citizen image.

Deliver training/coaching to store management in key HR areas, including employment law, sexual

harassment, title VII, ADA, Interviewing.

Ensure an overall plan for all recruiting, staffing, and succession planning.

Conduct effective internal and external recruitment and selection process for exempt and non-exempt

positions.

Consult with hiring management on selection criteria, salary decision, and other recruiting related tasks as

needed. Prepare and maintain accurate documents to support recruiting activities.

Represent the corporation at personnel related functions such as career fairs, advisory committees, and other

community organizations.

Anticipate staffing needs, by regular communication with the store management team, regarding seasonal

needs, and corporate/regional/district directives

Pharmacy technologists

Target - Columbia, SC - June 2010 to July 2011

Payroll And Benefits Administrator

LRADAC- Lexington Richland Alcohol and Drug Abuse Council - Columbia, SC - April 2008 to November

2008

Prepare agency payroll semi-monthly.

Handle annual enrollment process for employee insurance benefits.

Meet with new hires to review benefits package and enrollment.

Work closely with Human Resource Director in maintaining employee personnel files.

Attended state Employee Insurance Program trainings.

Attended the EIP Benefits at Work trainings.

Prepare agency payroll semi-monthly using AAP PC/Payroll.

Handled state retirement system deductions and reporting.

Track and report leave balances.

Prepared COBRA notification letters.

Provide and activate company ID badges

Placement Coordinator

THE HOLLAND GROUP of TENNESSEE - Lexington, SC - June 2007 to October 2007

Identify, screen, and hired qualified applicants, administer drug screen, check references, and evaluate

applicant qualifications.

Conduct new hire orientation.

Makes job offers to temporary employees explaining job descriptions, term of assignment, pay rate, and

benefits.

Participated in outside recruiting when necessary.

Follows and communicates safety rules and regulations to temporary employees.

Promptly addresses any issues including counseling, coaching, or terminating an employee.

Processes payroll

Cultivates, communicates, and supports the company's mission, vision, and core values.

Human Resources Assistant

SPHERION ATLANTIC ENTERPRISE - Columbia, SC - March 2007 to April 2007

Maintain and coordinate the new hire process for employees to include: review new hire personnel file for

accuracy and completeness;

Assist Director of Development Employment with processing of new employee to include filing. Computer entry

and file maintenance.

Assist employees and public with personnel information and interpretation of Personnel policies and

procedures.

Posting of job lists.

Administer pre-employment consent for testing and back-ground checks

Formulates and sends letters as required.

Other duties as assigned

Human Resources Generalist

RECRUITING SOLUTION - Columbia, SC - October 2006 to March 2007

Maintain and coordinate the new hire process for employees to include: entering new hires into People Soft

system; review new hire personnel file for accuracy and completeness;

Review Sled and Background checks and take any questions or issues to Employment Manager; and other

duties that pertain to the processing of new employee to include filing. Computer entry and file maintenance.

Assist employees and public with personnel information and interpretation of Personnel policies and

procedures.

Assist in the preparation and posting of job lists.

Assist recruiters by doing background checks, sled checks, reference checks, reviewing applications, entering

new hire information into the computer, and making appointments.

Administer pre-employment tests and assist temporary employees with pre-employment requirements on the

computer system.

Assist with the employee referral program by setting up programs, sending out flyers, preparing for

presentations, etc.

Formulates and sends letters as required.

Maintains a student database.

Other duties as assigned

Hewitt Pension data administrator

SIEMENS DIESEL SYSTEMS TECHNOLOGY, LLC - Columbia, SC - February 2004 to July 2004

Contract July 2004 to May 2006 Human Resources/Payroll Columbia, SC

Process bi-weekly exempt and non-exempt payroll data utilizing People-Soft 8.0 and Kronos Workforce 4.2,

5.0

Assisted HR generalists with identifying, screening and hire qualified applicants, participated in new employee

orientation, administer tests, check references, and evaluate applicant qualifications.

Conduct new hire orientation. training, job posting, employee recognition program, employee activities,

recruiting sourcing, screening and interviewing candidates for open position

Provided human resource support to Management and associates to solve problems and /or errors pertaining

to Payroll and Benefits.

Notify Plan Administrators and track enrollments/changes/cancellations.

Process new hires,( HR and Payroll) complete data maintenance for current associates

Process all personnel transactions involving the database, including entering time and attendance data and

verification of pay runs

Process human resources and payroll standard and ad hoc reports utilizing People-Soft query and Kronos

reporting functions

Provide necessary coordination and interface with payroll provider

Established and maintain time and attendance tracking and reporting for payroll interface

Create, update, and maintain paper files for personnel records, recruitment, relocation, I-9' s and other records

as needed

Respond to request for employment verification

Responsible for assisting with positive employee relations with regards to payroll issues.

Hewitt Pension data administrator

Resolve discrepancies in membership with benefit plan administrators through Hewitt workflow

Process all Status Changes, Personal Data Changes, and Terminations on a timely basis to ensure associate

records are accurate.

Perform other duties as assigned

Bed Control/ Admitting/E.R.-Manager

BETH ISRAEL MEDICAL CENTER - New York, NY - November 1997 to November 2002

Monitor staff to ensure accurate demographics and insurance data has been received from patient

Verifies that data is correctly entered and that addressograph plate/face sheets are accurate

Monitors staff to ensure supported documentation and forms for completed admission

Verifies census information with patient units and updates changes in census

Prepares diversion reports to distribute to appropriate area

Provides patient and/or family information regarding their admission/surgery

Monitors staff set-up same day admission surgery folders for the next day admission and make sure they are

forwarded to ASU

Make sure staff obtains information regarding presence of advance directives from patient/family members

Collaborates with nurse managers/supervisor to facilities admission, transfer, discharges, transfer, and

appropriate bed assignment

Participates in departmental performance improvement activities

Maintains patient/employee confidentiality in the management of information

Attended workshops, HIPPA Committee, organizational and departmental meetings.

Bed Control Administrator-Environmental Services New York, NY

Generate and process appropriate clerical forms and paper work associated with personnel changes, new

hires, transfers, and termination medical or personal

Assist's department head (s) in various administrative responsibilities, i.e. coordinating department functions

with other departments and representatives of outside organizations: vendors, continuum project managers

Coordinate bi-weekly distribution/ reconciliation of department(s) payroll checks using kronos accounting

system

Manage and maintain all department(s) personnel records

Greet and direct visitors, staff, and vendors to appropriate areas.

Ability to maintain calendar for Director of Environmental Services

Provides and contributes to research-based practices

Develop lesson plans/guidelines for professional and non-professional staff for use of Tele-tracking system

despite a reluctance of members to adapt to new systems

Executive Assistant to Chairman/Front End Manager New York, NY

Handle Patient flow for the Chairman of Pain Medicine and Palliative Care

Scheduling VIP patient appointments with referrals from other department heads or Chairman

Medical Transcription of patient notes

Re-schedule all over flow/early/emergency appointment

Assisted in writing and developed policy and procedures for department

Office manager to front-end staff

Log and track manuscripts for Pain and Symptom Management Journal

Transcribe, correct or proof manuscripts for publication in Pain Journal

Processes requests for appointments for faculty staff to teach at Albert Einstein

Complete credential packages for HMO's

Keep updated copies of Chairman's license, DEA, insurance, etc.

Provide office support to Chairman, Administrator, ANP's, Attending

Sr. Secretary New York, NY

Retrieved message from all voicemail for prescriptions renewals, appointment or reschedules

Send health care proxy, new patient registration to all patient

Register new patients, print alpha receptions list for next day, print provider schedule using IDX

Answer or forward E-mail to appropriate individuals

Assist nurses, research staff, and ANP's with patient information through IDX,

Order office supplies, process request forms

Assistant to Vice President

BETH ISRAEL MEDICAL CENTER - April 1997 to November 1997

Scheduling of Conference Rooms

Keeping accurate, busy calendar appointment schedules for VP., Dir. of Managed Care Dept.

Screen all telephone inquiries, and take accurate messages

Sort and distribute incoming mail, organize and maintain filing systems and keep a log of travel request

Interacting with VIP and hospital personnel

Keep busy calendar for Director of Faculty Practice

Reroute unidentified mail to correct personnel/departments

Schedule weekly meetings and/or seminar for entire hospital staff in hospital conference center

EDUCATION

Master of Science in Organizational Leadership

MERCY COLLEGE - New York, NY

Bachelor of Science in Behavioral Science

IONA COLLEGE - New York, NY

ADDITIONAL INFORMATION

Over 10 years combined managerial experience in retail, manufacturing, healthcare and human resources,

includes overseeing staff (10-200+), hiring, terminations, payroll, training, client/executive staff liaison.

My strengths include the ability to establish trusting relationships with staff, balance a variety of tasks

simultaneously as well as being dependable, dedicated, enthusiastic, focused, organized and adaptable.

Strongly committed to team-building and leadership development.

* Business Administrative & Organizational Skills - Ability to Effectively Prioritize, Plan, Organize & Execute

Tasks

* Discernment & Professionalism - Ability to Work With Sensitive, Business-Critical Information & Maintain

Confidentiality

* Excellent Communications Skills - Effective in Both Written & Verbal Form and Ability to Tailor to Audience

as Necessary

* Solid Team/Interpersonal Skills - Ability to Build Positive/Professional Relationships With Internal and

External Team Members of All Professional Levels and Cultural Backgrounds

* Fast Learner with Drive & Initiative - Pursued Completion of Masters Degree While Working Full-Time

* Customer Focus - Excellent Track Record in Responsiveness, Keeping Commitments & Assisting Internal/

External Customers

* Strong Work Ethic - Integrity/Dependability

Skills

SOFTWARE: AAP, SLED, KROLL, POSITION MANAGER, NATIONAL STUDENT CLEARINGHOUSE,

KRONOS, PEOPLESOFT 8.0, SAP EBP, COMPUSYSTEMS, MEDISYS, EAGLE 2000,OFFICEWRITER

WORDPERFECT, POWERPOINT, MEDISOFT, EXCEL, QUICK BOOKS, GROUPWISE, MICROSOFT

WORD, LOTUS, IDX

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