Customer Service Technician

Rodelyn Caluza

**** ***** ****** ******, *******, WA 98118

Phone: 206-***-****

Email: *******.******@*****.***

OBJECTIVE: Certified Pharmacy Technician ready to offer a high level of support and accuracy to a pharmaceutical team

thereby ensuring customer satisfaction.

PROFESSIONAL EXPERIENCE:

Pharmacy Technician Extern (200 hours), Harborview Medical Center, Seattle, WA (06/24/2013-07/29/2013)

• Prepare, distribute, and deliver medications

• Compounding and preparing medication and IV admixtures

• Managing inventory of pharmaceutical products

• Working at the front counter, providing customer service and answering telephone

• Provide technical support and assistance to pharmacy staff

• Assisting with on-line processing of prescription orders

WORK HISTORY:

Sales Lead: Gymboree, Seattle, WA (11/2008-05/2012)

Sales Associate: Build A Bear, Bellevue, WA (04/2005-09/2007) and (09/2007-09/2008)

Lead Brand Representative: Limited Too, Bellevue, WA (04/2007-09/2007)

• Offer welcoming service to each customer while at the same time paying close attention to order fulfillment times

• Operate cash register and count in and out till

• Perform weekly product inventory and record results into computer tracking system

• Demonstrate exceptional team spirit by being consistently reliable on time and hardworking

VOLUNTEER:

ICU Family Liaison: Harborview Medical Center, Seattle, WA (01/2013-06/2013)

CERTIFICATIONS:

Washington State Pharmacy Technician Certification: #VA60410399, Expire 07/2014

Washington State Pharmacy Assistant License #VB 60338409, Expire 07/2015

National Pharmacy Technician Certification (PTCB) #10012817, Date Issued, 06/7/2013

National Sterile IV Preparation Certification (ACPE), Date Issued, 06/2013

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HIPAA, OSHA Blood Borne Pathogens, HIV/AIDS Certificates, Date Issued, 09/2012

American Heart Association CPR and BLS Certified, 09/2012

EDUCATION:

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Pharmacy Technician Certificate: Pima Medical Institute, Renton, WA (Graduated, 2013)

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Associates of Arts Degree: South Seattle Community College, Seattle, WA (Graduated, 2012)

SUMMARY OF QUALIFICATIONS:

• Receive electronic prescriptions and requests for patient refills

• Assist in receiving, counting and dispensing of schedule prescriptions and medications

• Knowledge of the top 250 doctor-prescribed brand/generic drugs and abbreviations

• Professionally prioritize while paying close attention to detail and meeting deadlines

• Proficient typing and data entry skills

• Compounding and preparing medication and IV admixtures

• Managing inventory of pharmaceutical products

• Working at the front counter, providing customer service and answering the telephone

Contact this candidate