Customer Service Software

Location:

United States

Posted:

October 21, 2013

Contact this candidate

Resume:

ARTHUR E. WARREN

*** ********* *** ******** **

PHONE: 551-***-**** • E-MAIL: ************@*****.***

Objective

Certified Microsoft Professional with expertise in consulting, customer service, system administration,

networking and security, seeking a position as a Technical Account Manager in a company that utilizes

my knowledge, experience, expertise, and provides me with versatile and challenging responsibilities.

Summary of Qualifications

• Microsoft Certified Professional with over 14 years of success in managing, recommending and

implementing solutions in corporate environments.

• Over 14 years of experience in customer service, consulting and project management, including

analyzing, designing, installing, maintaining, configuring, troubleshooting, enhancing requirements

and sales.

• Experience in Microsoft Exchange Server 5.5/2000/2003/2007/2010.

• Excellent troubleshooting and technical support abilities.

• Outstanding customer service in system support.

• Effective analytical, problem-solving, decision-making and multi-tasking skills.

• Excellent communication skills and development of exceptional relationship with co-workers,

management and end users. Fluent in Spanish.

• Key team member who contributes positively to each project and works well in high stress

situations.

• Competent in business management, with good supervisory and team leader abilities.

• Self-motivated, quality minded, results oriented, and willing to work hard to achieve project

completion within budget and deadlines.

Certifications

Microsoft Certified Professional

Professional Experience

Kani Solutions LLC. Parlin, New Jersey

Messaging & Collaboration Consultant for the Department of Information Technology and

Telecommunications for the City of New York (DoITT), June 2012 to Present

Managed daily operation of Windows and Exchange 2003/2007/2010 network in a complex hosted

environment of approximately 40,000 users. Additional duties included: Providing support for users in a

Windows environment; Migration from Exchange 5.5 to Exchange 2003 Cluster Servers; Responsible

for daily back-up and recovery procedures of documents and database, software and hardware

installation, upgrades, deployment and support; also for diagnostics, troubleshooting, security, granting

and revoking rights, creating users, modifying mailbox policies, system integrity, installing and

configuring new software, identifying current and future software needs, daily systems backup, disaster

recovery, Mailbox moves; Responsible for system backups and restoring network data with Symantec

Netbackup; Managing projects for servers, and other network resources; Create user manuals and

conduct Internet utilization audits; Managing Windows Server including infrastructure, related

application servers, architecture, design, implementation, support, installation, and daily operational

management; Applying operating system updates and configuration changes; Monitoring and

Troubleshooting Symantec Brightmail servers; Upgrading Blackberry Enterprise Servers (BES); and

monitoring and troubleshooting connectivity issues.

Cedar Knolls, New Jersey

Artech Information Systems

Technical Support Technician for IBM/AT&T/Chubb Insurance, April 2011 – June 2012

IBM contractor responsible for assisting all internal AT&T employees throughout South Carolina. My

duties include customer service, software updates, installations, backups and data restores, imaging

computers, printer installations, repair, maintenance and upgrade of all PCs and hardware, including

managing software issues. Also, responsible for diligently managing service requests and escalating as

needed.

Norwood, Massachusetts

Advantage Technical Resourcing for HP/CVS Pharmacies

Lead Technician for HP/CVS Pharmacies, April to September 2010

Responsible for the migration of the Operating System from Unix to Linux, upgrade terminals

(Neoware) and conversion of the database for the RxConnect application for CVS Pharmacy. Duties

also included configuring and troubleshooting printers, backup and restore database, and creating Raid

for IBM Servers x225 and 3200.

Parlin, New Jersey

Intone Networks Inc.

Messaging & Collaboration Consultant for the Department of Information Technology and

Telecommunications for the City of New York (DoITT), March 2008 to December 2009

Managed daily operation of Windows and Exchange 2003/2007 network in a complex hosted