Customer Service Sales
Resume:
Brian J. Britz
*** *. ********* ***** ~ Oshkosh, WI 54904 ~ 920-***-**** ~ ********@*****.***
OBJECTIVE: To build a career in customer service, sales, or administrative support
EDUCATION: University of Wisconsin Oshkosh - 2009
Bachelor’s Degree: Organizational Administration
Minor: Communication
WORK EXPERIENCE:
Cottonwood Financial Wisconsin Green Bay/Sheboygan/Two Rivers, WI
District Manager January 2013 – September 2013
Developed specific goals to prioritize, organize, and accomplish my work and the work of others
Lead the recruitment and selection process by effectively interviewing and selecting store managers as needed to staff five retail store locations
Trained and continuously developed store managers to perform daily operations and achieve customer service goals
Promoted sales by providing coaching and constructive feedback to store managers for continuous improvement
Performed regular store audits to ensure operations were in-line with legal compliance and company policy
Operated computers programmed with accounting and point of sale software to record and analyze information
TJ’s Harbor Restaurant Black Wolf, WI
Seasonal Server/Bartender December 2012 – March 2013
Presented menus to customers and answered questions about menu items
Served food and beverage to customers
Operated computers programmed with point of sale software
Goodwill NCW Darboy, WI
Assistant Store Team Leader January 2012 – November 2012
Developed specific goals to prioritize, organize, and accomplish my work and the work of others
Managed staff and processes, and assigned specific duties, responsibilities, and work stations
Responsible for exceeding success measures of people and processes including: Sales, retention, contribution/profit, growth and development, expense control, gross margin, payroll, and care-fronting
Applied knowledge of principles and methods for showing, promoting, and selling products and services
Prepared required paperwork within established time frames such as: Sales, productivity, work schedules, programs and services, people functions, and safety
Monitored and assessed employee performance to make improvements or take corrective action
Lead the recruitment and selection process by effectively interviewing and selecting applicants as needed
Conducted new employee orientation, arranged on the job training, and monitored progress
Developed knowledge of Lean principles and implementation to improve productivity and eliminate waste
Purchased and controlled inventories of equipment and supplies
Operated computers programmed with accounting and point of sale software to record and analyze information
Miles Kimball Company Oshkosh, WI
Seasonal Sales Representative October 2011 – January 2012
Placed customer orders and answered questions about products specs, pricing, and availability
Recommended additional products and services to customers, based on customers' needs and interests
Consulted with customers to resolve problems and provide current order status information
Operated computers programmed with accounting and point of sale software
West Business Services Appleton, WI
Sales Representative May 2010 – September 2011
Conferred with customers by telephone or email to discuss their needs, provide accurate product information, and answer questions about products and services
Emphasized product and service features and benefits based on analysis of customer’s needs, and on technical knowledge of product capabilities and limitations
Recommended products and services to customers to ensure needs were met
Completed all core sales training and further developed knowledge of principles and methods for promoting and selling products and services
Operated computers programmed with accounting and point of sale software
Kodiak Jack’s Restaurant Oshkosh, WI
Bartender/Shift Supervisor May 2006 – March 2008
Served food and beverage to customers
Managed staff and processes, and assigned specific duties, responsibilities, and work stations
Investigated and resolved customer concerns regarding product quality, service, or accommodations
Monitored and assessed performance of other individuals to make improvements or take corrective action
Applied knowledge of principles and methods for showing, promoting, and selling products and services
Controlled inventories of food, beverage, equipment, and supplies
Operated computers programmed with point of sale software
Supple Restaurant Group Oshkosh/Appleton/Green Bay, WI
Event Manager/Catering Bartender March 2001 – January 2011
Restaurant/Bar Manager August 1998 – July 2005
Developed specific goals to prioritize, organize, and accomplish my work and the work of others
Managed staff and processes, and assigned specific duties, responsibilities, and work stations
Coordinated services for special events, such as accommodation for participants, facilities, catering, signage, and displays
Purchased and controlled inventories of food, beverage, equipment, and supplies
Prepared required paperwork within established time frames such as: Sales, productivity, bookkeeping, work schedules, people functions, and safety
Developed knowledge of methods for showing, promoting, and selling food, beverage, and services
Investigated and resolved customer concerns regarding product quality, service, or accommodations
Monitored and assessed employee performance to make improvements or take corrective action
Lead the recruitment and selection process by effectively interviewing and selecting applicants as needed
Conducted new employee orientation, arranged on the job training, and monitored progress
Analyzed training needs to develop new training programs and improve existing programs
Operated computers programmed with accounting and point of sale software to record and analyze information
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