Customer Service Human Resource
Resume:
Devyn S. Monroe
Stockton, Ca 95212
OBJECTIVE: Looking to be part of a company that values honesty and
integrity, who is looking for candidates who are driven, ambitious and
crave new knowledge and success. Seeking a position in a company that
provides avenues for growth and advancement.
HIGHLIGHTS OF QUALIFICATIONS
Extremely well organized with the ability to multi-task and prioritize.
Outstanding Customer Service Skills,
Complete ownership and resolutions from beginning to end
Exemplary verbal and written communication and problem-solving skills
Demonstrates problem resolution skills and use of independent judgment
Ability to use resources to research issues and handle complex customer
calls
Ability to work with sensitive information and maintain confidentiality at
all times
Excellent Team Player with a positive attitude
Work Experience
Quality In Home Care Services 7/2012 to the present
Home Care Aide
Provide home care aide with everyday living needs to a quadriplegic male
client. Prepare client meals, provide light housekeeping duties. Provide
client with help with incontinence and other bathrooms needs.
Kaiser Permanente H.R.S.C 4/3/05 - 6/2010
Human Resource Analyst
Acts as a resource to H.R. Representatives and other H.R. Analyst
Provide data analysis to resolve escalated issues in a
Call center environment experience.
Inbound call handling from 65-100 calls consistently with on a daily
basis, with Exemplary scoring on a daily and a monthly scoring system.
Provide professional and courteous service to each and every caller
Provide accurate and relevant HR-related information to support our
customers regarding pay-related, benefits, retirement, leave of
absence and general HR questions.
Handle complex problems that involve decision-making capabilities to
resolve complex HR issues and transaction: Personal action request
including locations changes, report to numbers,
Researched salary changes, promotion language, and demotion language
based on Labor Contract wording and its procedures, direct deposit, tax
changes, union dues, transfers, terminations, new hires, wage audits,
worked with national payroll and Ceridian systems and documents
Maintains the privacy and confidentiality of information, adhering to
applicable federal, state local laws regulations, and Kaiser Permanente
policies and procedures.
Kaiser Permanente H.R.S.C. 4/30/01-4/3/05
Human Resource Representatives
Provide professional and courteous services to each and every caller,
with accurate details and information.
Handles relevant HR-related information and support to customers
regarding pay-related questions and general HR questions.
Handles moderate to complex customer calls in multiple HR functional
areas. Maintains the privacy and confidentiality of information, adhering
to applicable federal, state and local laws and regulations, Kaiser
Permanente policies and procedures.
Ensures that issues are resolved in a timely manner. Processor of new
hire data sheets, Personal Action Request, locations changes, report to
numbers, salary changes, promotions, demotions, direct deposit, tax
changes, union dues, transfers, terminations, wage audits
Kaiser Permanente H.R.S.C. 10/4/99-4/30/01
Human Resource Processing Clerk
Processor of Human Resource transactions (Direct deposit, tax changes,
retirement plans, address changes, new hires, wage audits, verification of
employment).
General clerical support to the Kaiser Permanente Human Resource Service
Center.
Contact this candidate