Customer Service Human Resources

ROSEMARIE M. WOLFORD

*** ****** ****** ( Latrobe, Pennsylvania 15650 ( 724-***-**** (

Cell 724-***-****

Email: *********@*******.***

CAREER OBJECTIVE

A Management Position in Human Resources

SUMMARY OF QUALIFICATIONS

Empowering & Motivating Leader with cross-functional experience including;

Human Resources, Labor Relations & Negotiations, Worker's Compensation,

STD, LTD & FMLA, Safety & Health, Training, Recruiting, Customer Service,

Marketing, and Purchasing

< Offering a strong educational background in business management

and industrial

and labor relations coupled with a firm working knowledge of

human resources

< Working knowledge of FMLA, STD, LTD, Sickness & Accident

Benefits, Unemployment Compensation and Worker's Compensation.

< Well developed interpersonal, verbal and written communication

skills

< Highly motivated and goal oriented professional who enjoys a

challenge

< Innovative thinker, willing to take on new tasks and

responsibilities

< Time management: Capable of handling multiple tasks

simultaneously

< Strong work ethic coupled with the ability to learn position

specific policies

< SAP proficient, Microsoft Office

< Expertise in job consolidation and restructuring

< Master of Arts Degree - Industrial & Labor Relations

WORK HISTORY

LATROBE SPECIALTY STEEL COMPANY

Manufacturer and distributor of high-performance materials for the

aerospace, defense and energy industries. Hicks Equity Partners and the

Watermill Group sold Latrobe Steel to Carpenter Technology in June 2011.

Manager - Labor Relations & Medical Services, Latrobe, PA 2005-Present

< Reports to the Director - Human Resources. 650 employee

facility of which 400 are hourly employees represented by the

United Steelworkers. Main Plaint and Headquarters located in

Latrobe, Pennsylvania include manufacturing facilities of

melting, forging, rolling, thermal treating and finishing.

< Perform negotiations (Chief Spokesman in 2011) with the United

Steelworkers Association (400 hourly) and the International

Brotherhood of Teamsters' (4 hourly in Detroit, Michigan, Chief

Spokesman in 2009 and 2011 negotiations)..

< Act as the company representative in all daily interaction

between USWA bargaining

unit employees including disciplinary actions, grievances,

arbitrations, contract interpretations and supervisor training

relevant to the collective bargaining agreement

< Oversee and handle day to day medical issues, injuries and

hearing tests

< Maintain all information regarding Worker's Compensation, FMLA

leave

and Sickness and Accident Disability Benefits

< Manage two medical professionals and one administrative

assistant

< Participate in hiring and interview process for hourly

employees.

Senior Labor Relations and Purchasing Analyst, 2002-2005

< Oversaw disciplinary actions, grievance procedures and

arbitrations ensuring

that the Basic Agreement between management and steelworkers is

followed

< Acted as administrator in all areas of Workers Compensation

including

communicating with third party administrator and company workers

compensation attorney and employee counsel when required

< Responsible for purchasing a variety of commodities necessary to

effectively

operate a multi-million dollar manufacturing facility

Principal Marketing Analyst, 2000-2002

< Actively monitored and analyzed market conditions to determine

pricing

policies, sales levels and inventory forecasts

< Managed all areas of the sales program for the company's single

largest

customer in excess of $16M in sales per year

Account Manager/Air Melt Customer Service Supervisor, 1993-2000

< Built and maintained customer relationships for high-end

customer accounts

including visiting plants in an effort to improve customer

relations as well as

monitoring competitive issues in the marketplace

Directed, trained and supervised 12 full time customer service

processors

< Provided inside customer service personnel with problem-solving

support and

interaction with manufacturing to ensure expedite customer

deliveries

< Maintained an up to date knowledge and understanding of process

flow

< Functioned as the direct customer contact for the United States

within the

air melt product line resulting from a consolidation of all

satellite sales offices

PROJECT ACCOMPLISHMENTS

Designed and Implemented Strike Contingency Plan - 2008

Lead a team of managers through the design of a contingency

plan in the event of a strike during the 2008 contract

negotiations. This included interviewing security firms,

replacement worker firms, food service, etc. Eventually were required to

implement that plan in May 2008. Successfully operated the

facility with the use of replacement workers for 81 days.

Continuous Rolling Mill Rededication Ceremony, Project Manager - 2005

Planned, coordinated and implemented rededication ceremony

consisting

of over 200 attendees and included presentations, plant tour and

luncheon

SAP Assessment and Implementation of Order Fulfillment and Purchasing

Modules - 1999, 2002

Acted as part of a team developed to conduct a needs assessment

study concerning

the re-engineering of the order fulfillment process.

Distribution Study Team, 1997

Participated as a member of a team developed to study the

strategy necessary to

effectively distribute products to the marketplace resulting in

the purchase of two distribution companies.

EDUCATION

Indiana University of Pennsylvania

2006

Master of Arts, Industrial and Labor Relations

University of Pittsburgh at Greensburg

1995

Bachelor of Arts, Business Management and Finance

Additional Training

Negotiation and Administering the Labor Contract, University of

Michigan, Ross School of Business

Team Problem Solving, Timken Management Institute

Creative Planning, The McNellis Company

Duquesne University - Purchasing Certification

Community Involvement

Latrobe Area Leadership Program, Graduate

Latrobe City Council, Council Member - 10 Years

Westmoreland County Transit Authority, Vice Chairman Board Member - 6

Years

Latrobe Community Revitalization Program - Chairman (Vice-Chairman 6

Years)

Westmoreland County Community College Foundation Board Member

Excellent References Available On Request

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