Customer Service Sales

CURRICULAM-VITAE

Yubraj Pande

. Mob: 009**-********

. Email: ***********@*****.***

. Skype: kanchha203

OBJECTIVE

I represent myself as a highly energetic, Proactive person and has pleasing

personality would like to obtain a challenging position in the field of

sales and customer service where can I utilize my knowledge and skill for

mutual benefits.

PERSONAL ATTRIBUTES

1. I am a hard working, progressive and always look for development of

job responsibilities.

2. Flexible, active, friendly and having sales flair.

3. Dedicated on job and target achiever.

4. Innovative to apply new ideas and methods.

PROFESSIONAL EXPERIENCE.

1. A confident, well informed self spoken person can handle all the

responsibilities.

2. Increased overall performance, maintained a healthy and fruitful

business relationship with existing and potential customers.

3. Oversee and ensured consistently high quality

security,safety,customer service and satisfaction.

JUMEIRAH MESSILA HOTEL AND SPA, KUWAIT

Position : Commis Chef(January,2013 to Present)

1. Attends daily morning briefing in absence of Chef De Partie or Demi -

Chef

2. Prepares the daily production is made accordingly; establish a par

stock to avoid over production.

3. Organizes coolers and freezers and transfer save leftovers to

cafeteria

4. Checks if all equipments are in working fills in cooler & freezer

temperature log and takes action when needed.

5. Maintains the highest quality and appearance of all food pepared.

6. Maintains the sanitary standards and "Clean as you go" policy.

7. Helps in setting up for buffets and banquets.

8. Breaks down food after production, banquets and end of shift.

9. Follows procedure regarding proper rotation, dating, labelling and

covering.

WENDYS INTERNATIONAL(U.A.E.)

Position: shift leader(cashier)(2010 to 2012)

JOB PROFILE

1. Ensure that the outlet operations and brand guidelines are adhered

to as required by the company and the franchise standards.

2. Oversee system transactions and control the voiding system, opening

& cash out procedure, system reconciliation, and daily banking

procedure.

3. Handle customer queries /comments to ensure customer satisfaction

and delight.

4. Prepare monthly sales reports and weekly profit & loss statements

and provide relevant feedback and suggestions to the Area Manager

to maximize operational efficiency.

5. Seek new opportunities to drive and create additional sales

6. Maintain optimum stock levels to ensure smooth running of

operations to cater to customer demands.

7. Maintain hygiene standards and monitor regular quality checks for

the outlet.

8. Participate in staffing requirements for the outlet to ensure the

right caliber of staff is selected to meet company objectives. Also

manage staff schedules to ensure optimum staffing at all times.

9. Communicate effectively with the team, passing on all relevant

information at the right time. Guide, train, develop and motivate

subordinates to achieve their objectives and work to their best

potential to perform effectively on the job.

10.Gather market intelligence and provide feedback to enable the Area

Manager to plan future strategies and action plans to stay

ahead of competition, increase sales and capture a large share of the

market.

JOB PROFILE

1. Attending international and national calls and fax

2. Ensure each customer calls are answered in a professional and

customer friendly manner and screen walk-in visitors to office,

accommodate and provide information to inquiries or refer to other

sources if necessary.

3. Sorting of incoming postal mails based on the relevant departments

within the office.

4. Handling busy switchboard.

SHREE GANESH DEPARTMENTAL STORE

Position: Sales Representative ( 2007-2009)

Job Description:

1. Provided support to the sales team, ensuring all sales and service

objectives were met.

2. Responsible for customer service in the digital equipment division,

duties included answering customer queries, problem solving and

providing detailed information on new products

3. Assisted in the development of new policies and procedures.

4. Assisted in the training of new sales representatives and associates.

5. Performed market research surveys on customer needs and requirements.

6. Prepared weekly sales reports for the sales team and sales management.

EDUCATIONAL QUALIFICATIONS

Senior secondary (SSC) from Bhimgithe secondary school baglung Nepal. Under

CBSE board . Higher secondary (HSC) from Prem

basti higher school and collage Nepal. Under H.S.E.B board .

ACHIEVEMENTS

1. Basic Computer Course Applications' Word, Ms Excel, Powerpoint,

Email And Internet.

2.Good Knowledge In Hospitality And Tourism As Well As Business

Organization And Accountancy

3. Successfully Completed The Hotel Management 1 Years Course From

School Of Hotel Management And Tourism Kathmandu.

4. Selected As An Employee Of The Month While Working In The Present

Profile.

PERSONAL PROFILE

Nationality - Nepalese.

Marital Status - Married

Languages Known - English, Nepali, Hindi, Bengali, Arabic (Fair)

Date Of Birth -23rd,August,1989

I hope that the above Curriculam Vitae meets with the requirements and look

forward to receive your call for an interview,

Sincerely Yours,

Yubaraj pande

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