Customer Service Representative

ROMINA CAMMILLE L. CALALANG

*** *** ******, **** ******,

Grace Park, Caloocan City, Philippines

Mobile no : +639*********

email address: **************@*****.***

OBJECTIVE

To obtain a position in your company where my skills, abilities and

experience can be utilized effectively.

PROFESSIONAL PROFILE

A dynamic and hard-working employee is seeking a role in Customer

service which can expand her skills and knowledge. Capable to work under

pressure both as a genuine team member as well as on her own initiative.

Really motivated and always ready to learn new things.

EDUCATION

Tertiary : Our Lady of Fatima University

Valenzuela City, Philippines

4th year - B.S. Nursing

2005 - 2010

Secondary : Capitol Hills Christian School

Quezon City, Philippines

2002 - 2003 (4th year)

St. Mary's Academy of Caloocan City

(formerly Our Lady of Grace Academy)

Caloocan City, Philippines

1999 - 2002

Primary : St. Mary's Academy of Caloocan City

(formerly Our Lady of Grace Academy)

Caloocan City, Philippines

1993 - 1999

CAREER SUMMARY

May 2011 - May 2012 Production Operator (Packaging

Department)

King Yuan Electronics Corporation

Miaoli, Taiwan

. Pack Silicon chips (IC- integrated circuit) using vaccuum

machine.

. Organize list of shipment.

August 2010 - March 2011 Collections Agent

NCO Financials

Quezon City, Philippines

. Make phone calls to collect payments on past due bills.

. Organize list according to severity of delinquency.

. Inform customers of overdue account and amount currently

owed.

. Provides payment plans or options to customers.

. Ensures that the company receives accurate payments.

. Ensures all customer information is correct including

telephone number and address.

April 2008 - December 2009 Customer Service Representative

Itech Solutions Incorporated (Suncellular)

Bulacan, Philippines

. Interact with customers to provide information in response

to inquiries about products and services.

. Resolves product or service problems by clarifying the

customer's complaint; determining the cause of the problem;

selecting and explaining the best solution to solve the

problem; expediting correction or adjustment; following up

to ensure resolution.

. Maintains customer records by updating account information.

September 2003 - January 2006 Telemarketer

Citibank - Citiloan

Mandaluyong, Philippines

. Contact businesses and private individuals by telephone to

promote loan.

. Explain the service to potential customers.

. Handle customer questions.

. Maintain records of contacts, accounts and orders.

PROFESSIONAL DEVELOPMENT

. Customer Service Training

. Communication Skills Training

. Collection Skills Training

. Team Building

SKILLS AND APTITUDE

Proficient in using Windows operation.

Computer Literate.

Good in oral an written communication.

PERSONAL DETAILS

Age : 27 years old

Date of Birth : January 29, 1986

Civil Status : Single

Religion : Roman Catholic

Citizenship : Filipino

References are available upon request.

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