Customer Service Sales

Scott Thompson 616-***-****

**** ******* ***** **., ********, MI 49341 *************@*******.***

Professional Profile

More than 13 years’ successful experience in customer service/logistics with recognized strengths in account

maintenance, problem solving and trouble shooting, sales staff support and planning/implementing proactive

procedures and systems to avoid problems in the first place.

1. Ability to train, motivate and supervise 1. Managed JIT inventories, while

employees. maintaining an on time service

schedule.

1. Possess solid computer skills, with

2. Work well in a team environment.

excellent knowledge using Microsoft

Office software.

1. Develop plans, conduct audits and cost

justifications analyses.

Professional Experience

Enpol, Atlanta, GA

2012 - Present

Self Employed/Warehousing

Responsibilities:

1. Help open a new warehouse.

1. Control a million pound plus monthly inventory, along with schedule daily deliveries.

1. Maintain quality control by using laboratory equipment.

1. Responsible for making sure that all loads are properly loaded.

2. Help grow the business by acquiring new accounts.

Louis Padnos Iron & Metal Co, Holland, MI

1999-2012

Customer Service Manager

Responsibilities:

2. Worked with sales professionals, responsible for servicing all accounts within the greater

Grand Rapids and Lansing service areas.

3. Responsible for all FMCSA rules and regulations for Grand Rapids and Lansing area.

4. Help set up companywide training for CSA compliances.

2. Support sales reps in opening new accounts and upgrading existing accounts.

3. Quickly and effectively solve customer challenges.

1. Managed a fleet of trucks and 20+ employees.

1. Worked directly with the Director of Operations with cost justifications, cost saving plans

along with a variety of other projects.

Scott Thompson • 616-***-**** • *************@*******.***

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2. Spent six years as a member of the Grand Rapids Area Safety Committee.

Education

Grand Valley State University, Allendale, MI

Bachelors in Business Administration, Marketing

April 1999

References

References are available upon request.

Contact this candidate