Customer Service High School

Shanae Gilbreath *** N. Union Rd. Apt. ***, Manteca, Ca 95337

***************@*****.*** Cell: 209-***-****

Objective

To obtain employment with a reputable company with the opportunity to use my skills and abilities in customer service to further the success of the company.

Qualification Highlights

• Management experience.

• Excellent communication skills in written and spoken English and Spanish.

• Efficient in checking out customers with great accuracy and speed.

• Collecting and counting money accurately.

• Entering company data into the computer.

• Use of fax machines, 10 key calculators, and answering telephones.

• Knowledge of items throughout the company.

• Capable of handling discrepancies.

• Knowledge of company policies when doing exchanges and refunds.

• Nonstop working ability.

Professional Experience

Food 4 Less 2009 to Present

Cashier

• Responsible for balanced cash draw at close of shift.

• Responsible for managing all the credit card and cash transactions in department store environment.

• Cooperating with other departments to ensure the customer satisfaction.

• Stocking certain departments, and cleaning the front end.

• Answering phones, and communicating with Utility Clerks over the intercom.

• Maintained thorough knowledge of store merchandise to provide helpful advice to customers.

Santa Clara County 2007-2008

Work Study Student

• Filing paperwork, and inputting information into the computer.

Education

Weston Ranch High School 2003-2007

Graduated with Honors

San Jose State University 2007-2008

San Joaquin Delta College 2009-2011

Skills

• Customer Relations

• Filing

• Using fax machine, telephone, and 10 key calculator

• Operating computers

• Documenting customer incident reports in detail

• Counting back change, and familiarity with credit and ATM systems

Contact this candidate