Customer Service Manager

maria t. sanchez

**** ***** ***. ( ZION, IL ***** ( PHONE 847-***-**** ( *******@*****.***

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Office Manager/Business professional

Dynamic, qualified, and highly ethical Office Manager with extensive

experience providing exceptional customer service, payroll administration,

and managing accounts payable/receivable.

Excellent leadership, interpersonal, written and verbal communications

skills; innate ability to build rapport with clients and colleagues and

succeed in high-pressure, challenging, and deadline-driven environments.

Computer Skills: Microsoft Office Suite (Word, Excel, PowerPoint, and

Outlook), QuickBooks, Wintac.

Bi-lingual in English and Spanish.

Areas of Expertise

Customer Service Time Organizational Management

Client Relations Management/Multitasking Collections

Administrative Skills Office Management File Management

Order/Inventory Management Calendar/Schedule Accounts Receivable (AR)

Management Rental Agent

Accounts Payable (AP) Payroll

HR/Insurance Support

professional experience

MJ Mechanical Services Inc.

06/2013 - 09/2013

Administrative Assistant

. Schedule service calls and dispatch technicians using ESC Service

Management Software

. Manage Accounts Receivable, Accounts Payable, Collections and Customer

Service

. Ensure all daily email messages and correspondence were acknowledged

and answered

Robinson Heating & Cooling, Waukegan, IL

06/1995 - 05/2013

Office Manager

. Oversee administrative workflow and coordinate a full spectrum of

daily office activity, including scheduling, correspondence, customer

service, appointment set up, spreadsheet maintenance, sending

messages, and answering phone inquiries

. Manage the accounts payable and accounts receivable process, including

postings, balancing, and discrepancy resolution. Process bank deposits

and reconcile monthly bank statements

. Provide daily supervision to a team of four staff members

. Support the property rental process, including scheduling and

screening potential tenants, conducting background checks, processing

lease documents, collecting rent, run advertisements, schedule

showings.

Nations Bank, Norfolk, VA

04/1994 - 04/1995

Risk Control Analyst

. Monitor and analyze credit card accounts for fraud activity

. Perform security checks and collect data on accounts to research fraud

. Identify trends, provide analysis and collaborate with law enforcement

personnel on fraud activity on credit card accounts

. Consistently meet performance standards set by the department

education

College of Lake County, Administrative Business Courses

University of Phoenix, Business Management Courses.

Contact this candidate