Customer Service Manager
Resume:
La Toya A. Sanchez
*** ********** ****** *********, *** York,
14621
E-mail: **************@*****.***
Gamer tag (Xbox360): MambaGoddess
Website:
http://latoyaasanchez.wix.com/latoyasanchez
Objectives
Dynamic, Self-Driven and Web and Game Developer is seeking a position to exhibit exceptional
qualities in designs and computer programming - (Full-Time/Per Diem/Contract)
Education
March 2015 Bachelor’s Degree in CIS-Video Gaming
• ServSafe Certificate
• EPRP certificate
• Social media proposal letter accepted with DHCC organization
• Maintaining an average of 3.0 GPA
Professional Experience
May 28, 2013 Present Baker
Golden Corral Restaurant 450 Jefferson Road Rochester, New York 14623
• Presently learning how to communicate effectively in a stressful and heavy duty workplace
• Decorating cakes, tarts and the bar area (ask for photos)
• Baking cookies, coconut macaroons, carrot and chocolate cakes
• Prepping trays and larger batch for lunch and dinner rush.
February 1998 Present Creative Designers
For different locations Serving San Diego, CA Rochester, NY
Excellent references recommended upon request
• Started at the age of 15 years old with the basic knowledge of HTML and webpage layouts
• First personal website launched in 2003
• Developed website and social media for self as a hobby, small businesses and organizations such
as Panini’s Restaurant and one of a local Salon owner, Ms. Tiffany.
• Currently administrating Deaf Health Community Committee’s (DHCC), Rebirth Media
Productions(Photography and Gaming)’ and Blacc Deaf Mafia (Adult Deaf Music and Modeling
Entertainment) Productions’ Facebook and creating website, Twitter and Skype
• Communicated with game programmers and helped designed a team to temporarily develop a
series of a video game called Spiderbots Emergence produced by Gregory A. (ArtistryWare
Games)
• Rapidly learned and mastered varied computer programs
• Authored professional correspondence to customers, gamers, ambitious students, elite developers
of any sort. Facilitated understanding of gaming or business concept to new and old teams.
• Created a few logos either by Photoshop CS5 or illustrator for DHCC and Panini’s Restaurant
• Served as a Guest Ambassador of the year (2007) for the National Poetry
May, 2003 January, 2007 Account Executive
CSI Card Solutions Broadway Parkway San Diego, CA 92122
• Served as primary point of contact for CEO and Human Resources by calling or visiting the main
administrative offices. Rapidly solved problems and rebuilt trust between Senior Executive and
all branches to protect key accounts.
• Prepared global communications with business and private clients and offered financial
meditations and techniques. Professionally operated company switchboard providing prompt and
knowledgeable assistance to clients and co-workers. Manually adjusted interest rates in computer
database according to competitive advantage reports.
• Designed series of 10 to 20 orientations for newly hire, provided education on business ethics and
detailed the company’s handbook. Resolved discrepancies between co-workers efficiently and
effectively.
• Successfully ran five marketing projects in 7 different states. Arranged travel and hotel
accommodations for business clients and executives.
Additional Experiences
• Deaf Health Community Committee Member Rochester, NY
• Xerox Data Entry Rochester, NY 2/2008-4/2008 Temporary
• Halloween Express Assistant Manager Rochester, NY 9/2007-11/2007 Seasonal
• La’Belle Café Manager San Diego, CA 2004-2005
Skills
• CS5 or Higher Adobe Photoshop Suite
• HTML and VIM editor
• Customer Service/Troubleshooting/Creating javascript
• MS Office “Power User”
• Multi-lingual-Fluent in written Spanish in conversational Arabic and American Sign Language
• Currently learning Jamaican Patois and drawing Basic Chinese calligraphy
• Professional PowerPoint Presenter
• Proficient Writer/Public Speaker
• Recipe conversion, measurements, scaling and using kitchen utensils properly
• 10+ years excelling cash registry, money/time management
• Report Preparation and Spreadsheet
• Character 2D/Environmental Artist
• Corona Simulator
Contact this candidate