Customer Service Sales

Andrew Hohs

*** *********** **. ***** **** Beach, IL 60073

847-***-**** *****@*******.***

QUALIFICATIONS SUMMARY

A Legal Studies professional, I am a dedicated individual and am always willing to go above and beyond what is

required. Experience providing legal advocacy through volunteer work; I possess a background in business,

training, and supervision. A quick learner, willing to build new skills, I am committed to growing in the

profession, while displaying honesty and a dedication to quality work output.

EDUCATION

Herzing University Kenosha, WI

Bachelor of Science, Legal Studies April, 2013

Zacharias Sexual Abuse Center Gurnee, IL

Certification of Completing 40 hour volunteer Training June, 2011

PROFESSIONAL SKILLS & REVELENT COURSEWORK

• •

Business Law; Criminal Law Management & Training Experience

• Advanced Legal Research • Excellent Customer Service Skills

• Legal Writing • Strong Communication Skills

• Ethics & Paralegal Professionalism

• Detail Oriented

• Quantitative Decision Making

• Microsoft Office procedures: Word, Outlook,

• Civil Litigation

and PowerPoint

PROFESSIONAL EXPERIENCE

TCF Bank Spring Grove, IL

Supervisor May, 2013 – Present

• Supervise and train employees on service standards and assist in meeting goals collectively; provide

strong team moral and motivation.

• Complete branch opening and closing duties, including balancing team member drawers, reporting,

documenting account and team activity; ensure accuracy and security.

• Assist customers with elevated concerns, open and close client accounts, assist in customer account

selection; ensuring an enjoyable client experience and return business.

• Provide business to business sales prospecting; train employees on sales procedures.

Teller August, 2012 – May, 2013

• Established new business; met or exceeded all account opening goals.

• Provided a high level of customer service while performing deposits and withdrawals.

• Responsible for balancing vault, coin machine and cash on hand on a daily basis; assisted with other

supervisory roles as needed to assist branch.

• Documented client account activity, ensuring accuracy and standards were met.

Menards Antioch, IL

Morning stocker August, 2011 – August, 2012

• Provided polite and courteous service to guests; answered questions as needed while offering project

advice based on product knowledge.

• Responsible for inventory, and stocking freight while maintaining ease in product selection.

COMMUNITY INVOLVEMENT

Zacharias Sexual Abuse Center Gurnee, IL

Volunteer Legal Advocate June, 2011 – December, 2011

• Provided legal advocacy services for victims of sexual abuse; attended court cases on behalf of victims.

• Documented court hearings and provided updates to social worker; worked in collaboration with

prosecution.

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