Manager Customer Service

TaSha L. Hester *************@*****.***

**** *. *** ****** ****** Apt. B Orlando, FL 32805 407-***-****

SUMMARY OF QUALIFICATIONS

A high energy, detail-oriented, motivated professional who is knowledge of accounting, budgeting, cost control principles and excels at working from home in technical and customer service functions. Self-motivated and highly reliable customer service professional with strong ability to negotiate, develop, and prepare legal binding agreements. Proven multi-tasking skills to manage a high-volume workload and effectively meet deadlines. A highly efficient, multi-tasking professional who collaboratively provides solutions to customers and management.

PROFESSIONAL EXPERIENCE

Express-Scripts/ Acreedo Specialty Pharmacy Orlando, FL

Patient Care Advocate (Home-Based) August 2012 – Present

• Communicates on calls with members about Medication Administration and Pharmaceutical benefits.

• Completes patient pharmaceutical mail ordering via accurate and complete documentation of all claims.

• Demonstrated ability in learning and resolving inbound and outbound member, provider, and physician calls.

GI Broadband Inc. (Brighthouse Sub-Contractor) Orlando, FL

Dispatch Supervisor October 2011 – July 2012

• Supervised the day-to day activities of the Dispatch Center. Assisted team members in understanding and complying with performance standards, policies, procedures, and other worker requirements.

• Prepared/administered performance evaluations, performance improvements and/or corrective action.

Jaguar Technologies Inc (Brighthouse Sub-Contractor) Orlando, FL

Field Support Specialist July 2011 – October 2011

• Answered multi-line Phone System, verification of work order completions, Dispatch escalation Technicians, troubleshoot equipment. Provided customer notification of service technician arrives, Service requests and upgrades.

Cambridge MSI – Windsor Cove/F.K.A Palms Apartments Orlando, FL

Compliance Manager September 2010 – April 2011

• Oversaw the day-to-day operations of a 256, PDSA Section-8 community; worked as liaison between property manager and tenants; reviewed tenant eligibility processes; performed on-site audits annually.

• Management recognized for winning – 2010 Keep Orlando Beautiful "Beautification Award".

JMG Realty Inc / Creative Choice Group Orlando, FL/Bartow, FL

Assistant Manager November 2008 – September 2010

• Assisted the Property Manager on oversight of 188 Conv/ PDSA Section-8 blended residential units.

• In Bartow, worked with the Property Manager in managing a 120 LIHTC/Sec-8 blended residential unit.

Davis Property Management – Mystic Pointe Apartments Orlando, FL

Assistant Property Manager January 2005 – August 2008

• Selected and assigned to assist the Property Manager with the oversight of 372 LIHTC residential units.

• Was responsible for greeting, touring, and pre-qualifying prospective residents as well as rent collection.

PROFESSIONAL DEVELOPMENT

COS, Certified Occupancy Specialist, National Center for Housing Management, Miami, FL 2010

HUD-Sec- 8,202,236 Program Compliance Management Zefferet & Associates, Plant City, FL 2009

LIHTC, HOME, SHIP, SAIL, Preferred Compliance Solution, St. Cloud, FL 2005 – 2008

Fair Housing, AAGO, Maitland, FL 2005 – 2008

LIHTC, Compliance, First Housing Finance Corp., Tampa, FL, 2009

Certified Florida Notary Public

COMPUTER SKILLS

MS Office, Sage Timberline, MRI, Yardi, QuickBooks Pro, Onesite/affordable, PROMAS, CAM II & Profit Manager

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