Customer Service Manager

janet reynolds

**** *** *********** ****, *********** TN 37043 317-***-**** **************@*******.***

Objective

To obtain a position with a known organization with the ability for growth

Education

bACHELORS ATTENDING CURRENTLY ASHFORD UNIVERSITY

Major: Healthcare Administration

Minor: Public Administration

Skills & Abilities

Communication

Assisted in training for Tenncare Solutions regarding documentation

Leadership

Employee Council (The Indiana Heart Hospital) and Youth Choir Director (Bethel Cumberland

Church)

Experience

Customer service rep xerox january 2011 to october 2013

Using a computerized system, responds to customer inquiries in a call center environment.

Responds to telephone inquiries and complaints using standard scripts and procedures.

Gathers information, researches/resolves inquiries and logs customer calls.

Communicates appropriate options for resolution in a timely manner.

Informs customers about services available and assesses customer needs.

Provides functional guidance, training and assistance to lower level staff.

Provides assistance, training and troubleshooting support to lower level staff.

All other duties as assigned.

customer service rep convergys march 2009 to september 2010

Handle questions via phone addressing billing, upgrades or troubleshooting issues for

telecommunications, cable and technology clients.

Reporting/escalating issues through the appropriate channels.

Effectively communicate (verbally & written) information with his/her team members & customers

alike. Strive to meet highest level of customer satisfaction by resolving customers issue in

professional & timely manner.

Multitasking through multiple computer software programs while interacting with customers.

Additional responsibility as business needs dictate.

auditor assistant community business April 2005 to may 2006

Maintains collaborative, team relationships with peers and colleagues in order to effectively

contribute to the working groups’ achievement of goals, and to help foster a positive work

environment.

Enters charges for clinics to ensure timely reimbursement.

Maintains all audit spreadsheets as directed by the Coding Manager.

Processes and re files patient charts upon return to the Medical Record Department.

Answers telephone requests for charts and documents by locating and delivering to requestor.

Accesses various computer systems to ascertain location.

Locates missing and divergently located medical records by using all available resources within the

Department.

ADMINISTRATED ASSISTANT THE INDIANA HEART HOSPITAL FEBRUARY 2003 TO

APRIL 2005

Provides support to the office manager, physicians, billing, clinical staff and most importantly, the

patient.

Adheres to check in and check out procedures.

Provides exceptional customer service.

Responsible for greeting all patients in a courteous, professional, and timely manner.

Collects external/ internal mail on a daily basis and distributes appropriately.

Keeps reception area and waiting rooms clean and presentable at all times.

Checks insurance eligibility; obtains patient insurances referrals as needed.

Performs daily chart preparation ensuring that required documentation is prepared in advance to

ensure efficient patient flow.

Schedules appointments either via phone or in person.

Respects and maintains patient privacy and dignity. Adheres to HIPAA law at all times.

OTHER EMPLOYMENT UPON REQUEST

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