Human Resources Service

Lindy L. O'Rourke, MA, PHR

***** *. **** ******* **. S.

816-***-****

Independence, MO 64057

************@*****.***

Summary: A Human Resources professional with over 15 years' combined

experience from for-profit and non-profit organizations. HR emphasis has

been in staffing, employee development and training, performance

management, policy/procedure interpretation and employee relations.

Education M.A. - Human Resources Management

Webster University; Kansas City, Missouri

B.S. - Business Administration/Psychology

William Jewell College; Liberty, Missouri

Employment

Girl Scouts of NE KS and NW MO - Kansas City, MO

2009-present

Recruiting/Training Consultant (Service Unit 618)

. Recruit girls and adults to join Girl Scouts and assign in appropriate

troops

. Interview potential new leaders using behavioral interviewing and make

leadership assignments

. Conduct onboarding orientation with all new leaders and assistant

leaders

. Field questions from parents and leaders regarding troops and Girl

Scout policies/procedures

. Wrote service unit policies and procedure guide

. Conduct yearly service unit personnel policy trainings to existing

leaders and other volunteers

. Conduct performance appraisals on leaders

. Conduct performance coaching sessions with leaders

. Leader development for staffing service unit positions.

. Investigate performance complaints against leaders and terminated

leaders, when necessary.

. Supervise and mentor 60 troops and over 600 girls.

Mothers & More - Lee's Summit, MO

2003-2012

Human Resources Chapter Administrator

. Supervised board members, coordinators and volunteers within group

. Field questions from members and potential members regarding group

. Made sure national policies and procedures were followed

. Handle group funds and approved expenses to be reimburse

. Wrote advertisements for recruiting events within the chapter

. Recruit new members to join Mothers & More

. Staffing development of board members and coordinators for volunteer

positions

. Supervise 80 members

Cardinal Health - Kansas City, MO

2000-2003

Human Resources Generalist-

. Manage the HR functions for 150 employees at a pharmaceutical

distribution center.

. Staffing: Identify position need, compose job description, determine

compensation, recruited target market area, interview and hire

prospective applicants, negotiated job offers, background checks, exit

interviews

. Performance Management: coaching and developing employees, new hire

onboarding, employee branding, performance appraisals, compensation

budget, succession planning, performance improvement plans,

disciplinary sessions, terminations, reduction in force, and

unemployment claims/hearings.

. Employee Relations: handled all policy and procedure interpretations

. Work Comp- administered claims and determined light-

duty/accommodations needed for employee

. Benefits: administered open-enrollment meetings, new employee

enrollment, answered questions regarding different benefit packages

. Reports: Affirmative Action, EEO analysis, turnover analysis, overtime

analysis, monthly and yearly budgets

. Supervise Administrative Assistant

.

Accomplishments

. Reduced turnover from 120% to 12% yearly

. Reduced unemployment rating by protesting all unemployment claims and

attending unemployment hearings if necessary

. Reduced late performance reviews from 2 months overdue to zero late

reviews by educating and training managers in how to issue reviews and

the importance of timely reviews

. Acted as interim Human Resources Director

. Implemented a new-hire orientation program

. Redesigned the internal job posting system from seniority-driven to

merit-and-qualification driven

American Italian Pasta Company - Excelsior Springs, MO

1999-2000

Payroll/Benefit Administrator-

. Process bi-weekly payroll for 550 employees in 3 states using Ceridian

and Ultipro payroll system

. Maintain attendance records using Kronos and resolve attendance issues

. Interview and hire prospective employees

. Administer benefit plans, process benefit enrollments, answer benefit

questions

. Compile yearly EEOC reports and data for affirmative action reporting

Henry Wurst, Inc. - North Kansas City, MO

1997-1998

Human Resources Assistant-

. Process weekly and bi-weekly payroll for 700 employees in 3 states

using ADP payroll system,

. Staffing: review applications, interview and hire prospective

employees, background checks

. Conducted new-hire orientation,

. Administer work-comp claims and supervise employees on work

comp"light-duty"

. Process benefit enrollments and conduct open-enrollment benefit

meeting

Professional associations: SHRM of Greater Kansas City member

SHRM member (National)

EPN member of Kansas City

ACA member

Certifications: PHR Certified from 2002-2005; 2012-2015.

Award: Girl Scout 2013 Adult Recognition Pin for Outstanding Leadership

20117 E. 24th Terrace Ct. S.

Independence, MO 64057

October 18, 2013

Dear Hiring Executive:

I am a Human Resources professional with over 15 years' experience in both

for-profit organizations and non-profit organizations. I am applying for

your Human Resources Coordinator position.

In my over 15 years of experience, I have completed the whole realm of

staffing, from identifying the position need, writing the job description,

sourcing and interviewing candidates, and negotiating employment offers. I

have used both behavioral and situational interviewing for all types of

candidates from the hourly production worker to the executive position,

including internal promotion candidates. I have been involved with all

volunteer and employee relations issues, from performance coaching and

management, up to disciplinary and terminations sessions. I have attended

all unemployment hearings and won the hearings for the employer. I have

worked with identifying talent and then developing the talent within the

employee to be able to fulfill succession planning.

At Cardinal Health, I worked with all levels of employees from the hourly

production worker, to the line supervisor, all the way up to the regional

Vice President. I had a great rapport with all the employees and

management as I was able to balance both sides of the employee relations

issue by being a business partner for the organization. Employees and

management both envisioned me as a fair person who would handle any

employee relations issue with confidence and dignity for both parties

involved.

I am currently with Girl Scouts of NE KS and NW MO as a Recruiting and

Training Consultant. I attend recruiting events within a service market

and interview adults for leadership positions. With Girl Scouts, I also

recognize talented leaders and volunteers and then coach/develop those

leaders to take on additional service unit positions on the service unit

board. I handle calls from troop leaders and parents regarding policies and

procedures regarding Girl Scouts. I help leaders with conflict within

their troops or conflicts with other troop leaders. I am on the phone

constantly coaching and developing leaders or attending their troop

meetings to observe the leaders and provide constructive feedback. I was

recognized by Girl Scouts in April 2013 with the Adult Recognition Pin for

developing a new leader training and mentoring program for a service area.

I have a Bachelor of Science degree in Business Administration and

Psychology. I have a Masters of Arts degree in Human Resources Management.

I am PHR Certified. I feel with all my education and experience, I would

be a perfect candidate for your organization. My salary history has been

$38,000.

I look forward to speaking with you. I can be reached at 816-***-****

Sincerely,

Lindy L. O'Rourke, MA, PHR

.

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