Customer Service Representative

LAURIE WEST 631-***-****

** ******* ******, ******, *** York 11950 ************@*****.***

OBJECTIVE

Customer Service Representative

PROFILE

A highly skilled and motivated Customer Service Representative with extensive experience, assisting

customers both in-person and on the phone and through e-mail. Strengths include researching and resolving

customer issues, concerns, entering large amounts of data accurately and multi-tasking. A well-organized,

analytical, congenial and detail oriented contributor with effective problem solving and communication

abilities. Excels in working alone or with others. Computer proficiency includes MS Word and Outlook

BUSINESS EXPERIENCE

HLA 2013

Order Processor

Input approximately 30-45 faxed orders into the award system via computer

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• Scans all items on faxed order and sends info to dispatcher to s/up order for next day delivery

Best Metropolitan, Hempstead, NY 2010

Receptionist

• Greeted visitors and staff in a congenial and friendly manner.

• Received and directed phone calls daily, averaging 25 calls.

• Maintained and updated Accounts Payable log.

DHL Worldwide Express, Inwood, NY 1989-2009

Began as a Data Entry Agent and advanced to Sr. Customer Service Agent

• Provided excellent customer service in a high-volume fast paced work environment. Received

supervisory and customer recognition.

• Answered telephones in a timely manner and forward calls to appropriate department or person,

averaging 75 to 100 calls daily.

• Tracked packages for customers and advised status of parcel.

• Entered data for over 300 clients daily into computer database, achieving a 100% accuracy rate.

• Accepted currency from clients shipping and accepting parcels. Successfully reconciled all accounts.

• Tallied and recorded all daily payments on log sheet and entered into computer database in meeting tight

deadlines.

• Transferred all weekly cash into certified funds and mailed to corporate office personnel.

• Researched and confirmed with clients via e-mail, phone or in-person, correct information for parcels

being shipped or delivered domestically and internationally.

• Followed-up with clients to confirm receipt of parcel delivery in a timely manner.

• Examined and resolved customer’s billing matters and/or other insurance claims.

EDUCATION

Access Careers Medical, Hempstead, NY (2011)

Completed Certificate Programs in Phlebotomy and EKG

Internship: Kind Family Medical, Hempstead, NY (2012)

CERTIFICATIONS

Certified Phlebotomy Technician

Certified EKG Technician

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