Management Quality Assurance

IMRAN .A. KHAN

Address: ***** ******** ***** **, ******* TX 77066

Email:***********@*******.***, Phone: 832-***-****

Positions applied for:

QA Analyst / IT Business Analyst, IT consultant, PMO

Summary of Qualifications:

Over 3 years of PMO experience including systems implementation, planning and

project support as an IT Analyst working out of a Dubai based technology firm.

Worked outstation in South Africa and personally implemented and rolled out the

Unilever Trade Resource Automation (ULTRA) ERP for Unilever South Africa in 2011 which

has been a major success in the region for OLA (Ice cream business) and general

consumer goods distribution practices.

Involved as an application’s roll out coordinator after the implementation and have been

managing this client account and various others ever since. Successfully coordinated

support and development functions between our technical teams in the head office and

our business partners in the South African regions.

Extensive experience and proven ability to provide product consultancy services that

help bridge the gap between business and technology in order for the product to reach

its true potential. Experience with managing and also performing support activities

such as on call and remote desktop support which had been vital to the success of my

projects.

Experience doing smoke and case testing (also creating test cases) for business support

applications with an edge in writing bug tracking reports for development teams to

easily identify and fix application bugs.

Managed delivery of services and change requests by collaborating with different teams

and stake holders and prepared billing and costing on the services provided by the

company.

Professional Experience:

Assistant Manager - Projects and Services at Centegy Technologies (Pvt.) Ltd.

www.centegytechnologies.com

May 2011 – August 2013

Responsibilities:

Project execution and coordination across various business and technical teams working

in South Africa and our head office.

Responsible of change management and consultation regarding new development and

support for the application.

Identifying gaps in the current application vs. the client’s business requirements, writing

gap analysis and functional spec documents and also presenting these documents to

the client and its stake holders.

Software Quality assurance and business case testing of newly developed features in

the application. Also leading a team of 5 support analysts to provide on call and remote

desktop support to the client.

Responsible for providing costing, billing and providing delivery timelines to the client.

Also responsible for release management functions.

Maintaining good relationships with our clientele that included relationship management

and business development.

Maintaining and writing product documentation where necessary and constantly build

upon the knowledge base of our product.

Business process optimization and research.

Business and IT Analyst at Sidat Hyder Morshed Associates (Pvt) Ltd

December 2010 - May 2011

Responsibilities:

Project Coordination

Change request Management

Systems implementation

Technical writing

BTR management and QA

Requirements gathering

Research and business development activities

Sales Associate at RadioShack (USA)

October 2010 - December 2010

Responsibilities:

Aggressive sales of consumer electronics.

Interacting with customers, recommending and providing solutions for various customer

needs.

Briefing customers and answering various queries about prepaid and post paid plans for

service providers such as *AT&T, Sprint and T-Mobile phones and internet services.

Responsible for setting up customers with post paid phone contracts and

troubleshooting problems in the setup.

Meeting weekly sales goals.

Various aspects of store and inventory management.

Internee at Barclays Bank

April 2010 - July 2010

Responsibilities:

IMRAN .A. KHAN

Address: 12235 Heritage Grove Dr, Houston TX 77066

Email:***********@*******.***, Phone: 832-***-****

Assisted with management of employee databases, compliance policy reviews and KYC.

Maintaining training database of permanent and contractual employees.

Validating bank accounts in the information system for correctness and implementing

changes as necessary.

Writing preliminary comments on FCU alerts and following anti money laundering

guidelines.

Conducted policies review specific to key departments such as trade finance,

operations, and human resource.

Wrote a final report covering the entire span of my internship.

Technical Skills:

SQL Server 2000, 2005 and 2008:

Expert level database creation, management and configuration

Intermediate level SQL query and script writing

IIS Server: Installation, configuration and website setup.

Software applications: Expert on MS office suite (Project, Excel, Word, PowerPoint, Access

and Visio)

Operating Systems: Windows 7, Vista, XP, win 2000; win 98, DOS

Education:

BS Computer science Institute of Business

Management

References:

References are available on request

Contact this candidate