Manager Customer Service
Resume:
Heinna Reyes Vea
San Jose, CA 95117
*********@*****.***
Objective: To secure a job position that will utilize my current management work skills and gain an
opportunity to learn additional skills.
Education:
• Santa Clara High School, Santa Clara, CA September 2003-June 2007
-FASA (Filipino American Student Association)
President 2006-2007
-KEY Club
Treasurer 2004-2005
Experience:
• Rosewood Sand Hill Hotel & Spa, Menlo Park, CA January 2010-Present
Front Desk/Reservation Agent
- Engaged in 5 star customer services to internal and external guest of the hotel.
- Has exceptional understanding of the Opera program
- Understands forecast reports, budget sales and daily rates structures.
Created reservations for Rooms, Restaurant, Spa and Salon for the hotel.
-Trained new/current employees on their daily duties and procedures
-Performed overnight audit duties for hotels rooms department.
-Assisted in Housekeeping, Spa and In Room Dining operations when needed.
-Basic knowledge in Birchstreet, Spa Soft, Open Table, Synxis, Digital Alchemy, Hot SOS and
Cendyn program.
• Jos. A. Bank, Los Gatos, CA January 2010- September, 2010
Third Key Holder
- Trained to have 100% customer satisfaction in measuring men suits.
- Basic knowledge of fabric and its different quality.
- Opened/Closed store as the manager on duty.
- Assisted on basic managerial decisions.
• Things Remembered, Santa Clara, CA April 2008- January 2010
Assistant Manager
-Engraved in store and outside items
-Managed sales goals for associates and managers.
- Created weekly schedules for employees
-Capable of training new and current employees.
-Carried on store manager responsibilities when manager was not present.
- Assisted in other locations within the district to train employees.
- Worked side by side with Store manager in hiring new employees.
• Gap Inc. Santa Clara, CA March 2008 – June 2008
Sales Associate
-Greeted and assisted all customer with excellent customer service
- Operated cashier
- Met daily goals within sales
• Java Town, Santa Clara, CA August 2006 – December 2007
Barista
-Made coffee and baked pastries
-Operated the cash register
-Created the work schedule
-Opened/closed the store
-Covered all supervisor responsibilities when the owner was unavailable.
Accomplishments:
• Coordinated Cultural Nights for over 200 people: 2005-2007
• Volunteered in organizing events for FYC (Filipino Youth Collation) in San Jose
• Volunteered with the KEY club for many community services throughout high school and after.
Highlights:
• Bilingual- English and Tagalog
• Demonstrates strong leadership skills
• Organized and demonstrates ability to meet deadlines
• Works well in a team
• Capable of handling multiple tasks
(References are available upon request)
Contact this candidate