Customer Service Representative

CYNTHIA Y. DILLARD

*** ********* ****** ( BROOKLYN, NY ( 347-***-**** (

****************@*****.***

Solutions-focused, dedicated self-starter seeking to launch a successful

career in the Administrative Field

PROFESSIONAL EXPERIENCE

Department of Education- Impartial Hearing Office

Brooklyn, NY

Clerical Intern

August 2013 to Present

. Executes daily operations of filing, and Archiving, Receptionist,

relieves receptionist for lunch and meetings.

. Scheduling Coordinator, assigning rooms for hearing officers for

Hearings.

. Calculating Invoice for payments of Legal Fees

Bachrach Group/Kingtel Services New York, NY

Customer Service Representative March 2013 to May 2013

. Was instrumental in out bound calls to Shareholder for Proxy voting

their Mutual funds for Special Meeting and Annual Meeting in order to

meet quorum.

. Answered Shareholders question in regards to their voting of the

Mutual Fund.

. Served as Customer Service Representative for ING and Fidelity,

including talking to shareholders who owned Mutual Funds and putting

their information in the system.

New York City Housing Authority

New York, NY

Administrative Assistant

April 1985- April 2010

. Consistently earned promotions due to exceptional performance and

dedication, from Receptionist to Secretary to Office Manager.

. Actively supported senior management in critical decision-making and

planning initiatives by efficiently compiling and producing detailed

confidential reports.

. Liaised effectively between various staff members and the Human

Resources Department, further illustrating communication and

relationship building abilities.

. Proficiently administered complex information management/filing system

to maximize operational efficiencies.

. Managed high-volume phone communications, ensuring delivery of quality

customer service in directing calls, responding to inquiries and

relaying detailed messages.

. Applied leadership skills in supervising, training, and motivating 4-

member team of administrative employees, with a strong focus on

optimizing productivity, efficiency, and performance.

Dimes Saving Bank

Brooklyn, NY

Bank Teller

August 1983 to March 1985

. Received and disbursed money, and kept records of money and negotiable

instruments involved in financial transactions.

. Cashed checks after verification of signatures and customer balances.

. Ordered daily supply of cash and counted incoming cash.

. Balanced currency, coin and checks in cash drawer at end of shift,

using calculator.

. Opened new accounts.

EDUCATION

Everest University Online

Tampa, FL

Associate of Science in Paralegal Studies

January 2013

CORE COMPETENCIES

Customer Service Office Administration Transcribing

Data Management Multitasking & Scheduling

Prioritization

Sharp Attention to Detail Collaborative Teamwork Legal Research and Writing

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