Customer Service Sales
Resume:
Happy Birgitta
*** *. ********** ** # ** Arcadia, CA 91007
**************@*****.***
Salary Requirement: $35,000-$49,000/year
EXPERIENCE
**** – 2013
Lasonic Electronics Corporation
Accounting Manager
Interacts with Senior Management to produce yearly budgets and overall
Review and update Receivable and Payable reports to CEO
• Process the Bank Reconciliation monthly
• Closing AR/AP/Inventory/Purchase Order/Sales Order monthly
• Responsible and Handle directly GL account
• Created monthly employee reports, policy/procedure department and expense/budget report.
• Processing payment to Vendors, Manufacture, Sales Rep.
• Created report for Top management concerning Margin, Expenses, Sales and Inventory
• Preparing Company Financial Statement
• Handled environment Taxes Form 720, 1099
• Handled commission report to Sales Rep.
• Handled wire transfer (Domestic and Over sea)
• Handled escalated issues for management
• Handled Petty Cash Company
• Handled payroll thru ADP
2005 – 2007
Buslink Inc.
Account Receivable
• Handled Orders, Invoicing and send to customers
• Followed up customer payment
• Handled Shipping UPS and FEdex
• Contact Trucking Company, Researched freight claims and shortage
• Handled the credit memo to customers
• Assisted RMA dept for defects and repair
• Provided report to Senior Management on recent issue
• Assisted customer Services while decreasing staff
2001 – 2005
Todo Dollar Wholesale
Account Receivable and Payable
Processed Order, Invoice, credit to retail customers
• Handled Purchase Orders and Receiving the products
• Followed up customers payment by phone, email and letter
• Handled Credit Card and Wire transaction
• Manage and distributed the products into 10 stores
• Directly involved with inventory, Budget, Scheduling, staff
• Direct contact with store managers concerning the product their need
• Researched for the new items with Top Management
• Set up meeting and appointment for new vendors
• Maintain efficiency and customer satisfaction while decreasing staff
• Provided report to Management concerning Sales, Margin, Cost, Expenses
• Processed employee payroll (15 employees)
1998 – 2001
ACCESS TRANSPORTATION
Account Assistant
• Processed payroll for all drivers (approximate 150 drivers)
• File all auto expenses, created monthly budget
• Handled Credit card charges
• Handled petty cash
• Communicate with clients who need the Access services
• Provided information and direction to customers how to become a members of access, answered calls in daily basis
• Maintain efficiency and customer satisfaction
• Created monthly report to Senior Management
EDUCATION
1992 Surabaya University, Indonesia
• Bachelors Degree, Business Management
2000 Pasadena City College
Non degree-Accounting
• Finance/Business Management
2007 East Los Angeles College
• QuickBooks Pro-Skill
SKILLS
• MS OFFICE (Excel, Word, Power Point, Outlook)
• MAS 90, AccPac, QuickBooks, SBT
• Customer Service
Personal Skills:
• Outgoing, Positive attitude, Aggressive, Excellent customer service, Quick learner, Team player, Work independently, Result oriented
• Language: English and Indonesia
INTEREST
• Family, Community, Team Work and Outdoor Activities
Contact this candidate