Customer Service Manager

Angela L. Heaverlo

**** ******* **** **********, ** 37874 423-***-**** *************@*****.***

Office Manager - Bookkeeper

Dedicated and skilled with a versatile administrative support skill set developed through experience as an office manager.

Exceed in resolving employer challenges with innovative solutions, systems and process improvements proven to increase

efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite, Peachtree,

QuickBooks, and other applications/systems.

Key Skills

Teambuilding & Supervision Spreadsheet & Database Creation Records Management - General

Ledger

Policies & Procedures Manuals Accounts Payable/Receivable

Inventory Management

Report & Document Preparation Bookkeeping & Payroll

Expense Reduction

Experience

H&R Block, Athens, TN 423-***-**** 12-2009 to present

4 years

Tax Associate / Client Service Professional, Responsible for client tax preparation, making appointments, checking in

clients, and answering telephones.

Jim & Maureen German – Owner/Manager,

Seasonal Work

Grace Peak Florist, Athens, TN 423-***-**** 01-2011 to 05-2011

4 months

Bookkeeper: Responsible for payroll, payroll taxes, sales and use tax, A/P, A/R, customer service, and miscellaneous jobs

Reba Kyle – Owner/Manager, Deceased

Business closed

North Central Home Care, Fort Dodge, IA 515-***-**** 04-2007 to 11-2009 2

years 7 months

Office Manager: Responsible for coordinating all office functions and assisted a team of four administrative

professionals. Functioned as primary liaison to customers and ensured a consistently positive customer experience.

Responsible for payroll, payroll taxes, sales and use tax, A/P, A/R, budgets, financial statements, customer service, and

miscellaneous jobs

Results: Recovered over $15,000 in Accounts Receivable. Created budget reports that provided management with an

important decision-making tool.

Brenda Snook –Director

Relocated

Colonial Fireplace & Art Gallery, Fort Dodge, IA 515-***-**** 09-1989 to 11-2009

20 years

Office Manager/ Bookkeeper / Custom Framer: Served as assistant to the management, functioned as primary liaison to

customers and ensured a consistently positive customer experience. Responsible for payroll, payroll taxes, sales and use

tax, A/P, A/R, customer service, and miscellaneous jobs

Results: Decreased office expenditures 50% by implementing needed controls on stock/supplies and standardizing

ordering procedures. Quickly became a trusted assistant to the company president and earned a reputation for

maintaining a positive attitude and producing high-quality work.

Jack Bonnell –Owner, Deceased

Business closed

Education

Iowa Central Community College, Fort Dodge, Iowa

1988

Associate of Arts Degree Honor Society – Phi Beta Kappa

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