Customer Service Manager

Location:

Posted:

October 18, 2013

Jenovah Robinson

Phone: 813-***-**** E Mail: ********@*****.***

Objective

I am an energetic hardworking professional with more than 20 years experience in Retail Management, Customer Service,

and business operations. I have a strong background of organizational management and leadership in the retail industry. I

have a tremendous amount of experience to offer to any industry to see its successful progression into the future..

Experience

Winn Dixie Stores Store Director of Operations 2012 2013

Directed a team of approximately 150 personnel, including 12 Managers and Team leaders. Responsible for operations, as

well as the serving as the district liaison fro overseeing and directing the opening and remodeling of other locations.

Earned reputation for turning around troubles departments and improving, sales, profits. Duties include responsibility for

all store operations store Merchandising Budgeting Store Marketing Planning Store Compliance, Maintaining Store

Probability, Safety Management and compliance officer of location, Inventory Specialist in store. Providing exceptional

guest service, and all duties as assigned by district Manager/Supervisor.

Winn Dixie Stores District Trainer Special’s/Perishable’s 2010 2012

After holding various department and management positions within the organization, traveled throughout district training

managers and team members in various stores specializing in Marketing, customer service and store operations.

Winn Dixie Stores Co Director 2004 2010

Varying positions in management from department head manager of multiple perishable departments, to front end

customer services manager, assistant manager and front end manager/supervisor. Responsible for scheduling,

department operations, marketing direction in various departments, training of all staff and new staff members as added to

the team.

Education

ASHWORTH COLLEGE 2012 PRESENT

LEON HIGH SCHOOL 1991 1994

Received High School Diploma 1994

Skills

MANAGEMENT* LEADERSHIP*OPERATIONS*CUSTOMER SERVICE*EMPLOYEE

RETENTION*TRAINING*COMPLIANCE REGULATIONSINVENTORY CONTROL*MARKETING*TEAM

BUILDING*SUPPORT*BUDGET MANAGEMENT*CERTIFIED FOOD SAFETY MANAGEMENT AND

INSPECTION*PROFIT AND LOST MANAGEMENT*HIRING*ACCOUNTABILITY*SUCCESSION PLANNING*TALENT

DEVELOPMENT*EXPENSE CONTROL

PROFILE

Operation Manager with experience with a premier retail organization. Earned reputation for tuning around troubled

departments and restoring profitability. Highly successful Manager with proven ability to attract, retain and promote highly

talented individuals and management team. Consistently recognized throughout career for competitive profitability, sales.

Strongly committed to customer serving. Received at least 17 commendations for store department profit improvement.

2013 most improved store sales for the region

2013 most improved profit

2004 customer service service award