Project High School

Hannah Ruth Gillian Thorley

*/* * ******* *****

Glasgow

G4 9SZ

Mobile no. 078**-***-***

Email: ******.**.*******@*****.***

Education

Sep 2010-Sep 2011 University of Glasgow

Mlitt. Creative Writing

Sep 2007 - Jun 2010 Manchester Metropolitan University, Crewe

BA (Hons) Music and Creative Writing

I received a letter of commendation from the Board of

Examiners for my Year 2 work.

Sep 2004 - Jul 2006 South Cheshire College, Crewe

A level:

Sociology C

English literature D

Music E

Sep 1999 - Jul 2004 Shavington High School, Crewe

GCSE:

Music A

German A

Maths B

English literature B

English language B

Chemistry B

Biology B

Physics B

Religious studies B

Food technology B

Work history

18/04/12 - Present Project Performance Administrator

Pexel Research Services, Glasgow

. Running daily reports on staff productivity and

project profitability

. Updating Budget Reconciliation spreadsheet

. Updating project trackers

. Preparing documentation for client quotations

. Handling incoming calls from staff and clients

. Preparing a daily staff scheduling list

. Monitoring staff absence and lateness

02/12/09 - 30/12/09 40 hour placement at The Sentinel, Stoke

. Conducting telephone and face to face interviews with

members of the public

. Writing articles to be published in the features

section

. Dealing with enquiries regarding the features desk

The placement led to paid freelance work

Feb 2010 - Sep 2010 Contact Centre Agent - 8 hours per week

Tesco Direct, Crewe (through Direct Recruitment)

. Dealing with telephone enquiries from Tesco Direct

delivery drivers

. Contacting customers regarding their deliveries

. Working as part of a team to meet Targets

Aug 2008 - Sep2010 Admin Clerk varying hours

Tesco Direct, Crewe (through Direct Recruitment)

. Updating personnel databases

. Keeping personnel files in correct order and up to

date

. Updating absence registers and databases

. Contacting managers regarding outstanding paperwork

to meet audit requirements

Apr 2007 - Aug 2008 Leaflet Distributor 8 hours per week

The Village Fryer, Haslington

. Driving to various locations in South Cheshire to

distribute leaflets to houses and businesses

Summer 2005 Document Management Assistant

Summer 2004 Bluewood Document Management, Alsager

. Preparing documents for scanning

. Data entry

. Scanning large plans

Additional information

I have a full, clean, UK driving licence.

My attendance and punctuality record at work is excellent.

I have achieved Grade 5 music theory, Grade 6 flute practical and Grade 3

piano practical.

I attend weekly salsa dancing lessons, and I am currently in training to

join the team of teachers.

In my gap year I spent 4 months in Sweden as a volunteer with Youth With a

Mission.

References

Work Personal

Mrs Jillian Waugh Miss Ruth Ollerhead

Pexel Research Services 31 Ellis Street

Elderpark Workspace Crewe

100 Elderpark Street CW1 3TW

Glasgow

G51 3TR

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